athomeontheprairie Posted August 8, 2015 Share Posted August 8, 2015 They have denied my rebate TWICE. WTH? Quote Link to comment Share on other sites More sharing options...
shinyhappypeople Posted August 8, 2015 Share Posted August 8, 2015 Mine too. Luckily I haven't opened the box yet, so I'm going to return it. Quote Link to comment Share on other sites More sharing options...
MomtoCandJ Posted August 8, 2015 Share Posted August 8, 2015 At the store I went to they couldn't get the rebate to print so they just did a price match for $5.00 2 Quote Link to comment Share on other sites More sharing options...
athomeontheprairie Posted August 8, 2015 Author Share Posted August 8, 2015 Mine too. Luckily I haven't opened the box yet, so I'm going to return it. I would, except is been opened. Any idea why? And I'm calling tomorrow. Quote Link to comment Share on other sites More sharing options...
Zoo Keeper Posted August 8, 2015 Share Posted August 8, 2015 I've had to re-submit my rebate too, and I have opened the box.... Quote Link to comment Share on other sites More sharing options...
mlktwins Posted August 8, 2015 Share Posted August 8, 2015 Weird. When I manually typed in the order number to check my rebate, the website said not valid. When I found the actual email from Staples with my rebate info and clicked on track status in the email, it says it was validated. Quote Link to comment Share on other sites More sharing options...
umsami Posted August 8, 2015 Share Posted August 8, 2015 Mine says "validation complete." Quote Link to comment Share on other sites More sharing options...
Chelli Posted August 8, 2015 Share Posted August 8, 2015 Mine says validation complete, but I still haven't received anything in the mail. Has any one else received their pre-loaded Visa card? Quote Link to comment Share on other sites More sharing options...
AngieC Posted August 8, 2015 Share Posted August 8, 2015 Mine has been denied once. Second one is one progress but I am not sure of the status. I will call them if this one doesn't go through in the next couple of days. Quote Link to comment Share on other sites More sharing options...
Mom2OandE Posted August 8, 2015 Share Posted August 8, 2015 I've been denied twice. I'm planning to call tomorrow. Of course I already opened mine. Quote Link to comment Share on other sites More sharing options...
Jaz Posted August 8, 2015 Share Posted August 8, 2015 Mine says validation complete, but I still haven't received anything in the mail. Has any one else received their pre-loaded Visa card? I also have a "validation complete". I haven't received anything yet. Quote Link to comment Share on other sites More sharing options...
TechWife Posted August 8, 2015 Share Posted August 8, 2015 I stopped buying at Staples because I tried to claim rebates and they were incorrectly denied. It's been several years, but at the time I think I was reading that the entire chain was having a reputation problem because rebates were hard, if not impossible, to claim. My memory's fuzzy though. 1 Quote Link to comment Share on other sites More sharing options...
mom@shiloh Posted August 8, 2015 Share Posted August 8, 2015 I thought it was just me. My rebate was denied as well. Not shopping there anymore. Quote Link to comment Share on other sites More sharing options...
Um_2_4 Posted August 8, 2015 Share Posted August 8, 2015 I haven't done rebates there in a while, but i seem to recall that if you used a previous rebate to pay for an item with a rebate on it, you wouldn't get the second rebate. I also think that if you used the credits from recycling ink cartridges, you wouldn't get the rebate. Not sure how coupons affected the rebate..... Not sure if that is the case for any of you that got denied? Now i'm glad i missed it by a day! Quote Link to comment Share on other sites More sharing options...
carriede Posted August 8, 2015 Share Posted August 8, 2015 I ordered my paper online and submitted the rebate online. Mine is validated, but I haven't received anything in the mail yet. 2 Quote Link to comment Share on other sites More sharing options...
marbel Posted August 8, 2015 Share Posted August 8, 2015 I checked my rebate; it says it has been validated. I bought the paper on July 17, so according to the rebate information, I should have it sometime between August 13 and 27 (4-6 weeks). Since the promotion started just a few days before I bought (I think?) I wouldn't expect anyone to have actually received their rebates yet. 3 Quote Link to comment Share on other sites More sharing options...
AngieC Posted August 8, 2015 Share Posted August 8, 2015 I sent an email to their customer service # about a week ago and just got a response last night saying they've corrected it and I will receive my Visa card in a couple of weeks. In my email, I added the correct rebate offer number to make it easy for someone to match them up. 2 Quote Link to comment Share on other sites More sharing options...
Rachel Posted August 8, 2015 Share Posted August 8, 2015 Subbing so I can find this again. My status says validation complete but I haven't gotten a card yet either. Quote Link to comment Share on other sites More sharing options...
JudoMom Posted August 8, 2015 Share Posted August 8, 2015 I've done lots of these, and it usually takes about 6 weeks for me to get the card, and I've never not gotten it. The one time I had an issue with getting the rebate to come up in the system, I went to the store and they simply price matched and sold me the case for $5. 2 Quote Link to comment Share on other sites More sharing options...
Chelli Posted August 8, 2015 Share Posted August 8, 2015 Good to know about the rebate timing. I'll try to be patient a little longer. :001_cool: I bought my paper online, picked it up in store, and entered my rebate online in case that helps anyone who doesn't have their rebate validated yet. 1 Quote Link to comment Share on other sites More sharing options...
luuknam Posted August 8, 2015 Share Posted August 8, 2015 But I don't know if you guys have saved your whole paper trail or not They saved whole reams of it! :P 4 Quote Link to comment Share on other sites More sharing options...
happypamama Posted August 9, 2015 Share Posted August 9, 2015 Mine says validation complete as well, but I know it can take 4-6 weeks, so I'm not worried yet either. Quote Link to comment Share on other sites More sharing options...
Lucy the Valiant Posted August 9, 2015 Share Posted August 9, 2015 I've had good luck in the past with their rebates, so I'll be patient a few more weeks for this one to go through. Interestingly enough, I saw two boxes of that exact paper at a yard sale this morning for $20 / box. :) 1 Quote Link to comment Share on other sites More sharing options...
WoolC Posted August 9, 2015 Share Posted August 9, 2015 Mine was denied twice as well. My husband called customer service today and they validated it so definitely call if you have been denied. 3 Quote Link to comment Share on other sites More sharing options...
athomeontheprairie Posted August 10, 2015 Author Share Posted August 10, 2015 So I called today, and they have the audacity to tell me I typed in the wrong code! Except I didn't type. I copied and pasted from their email. I am angry at this company :-\ Quote Link to comment Share on other sites More sharing options...
athomeontheprairie Posted August 10, 2015 Author Share Posted August 10, 2015 did they offer to correct it? I would ask them to file on my behalf via phone (they will see the error message for themselves). Is that possible??? Any chance it asked for a different number than the one you copied? I think there are various numbers like order number, rebate number, something else? I don't know, just trying to think of any other possible things! On my follow up email there is a tracking number, order number and rebate number. Yes. But they used the EXACT same numbers I gave. I feel like it's a ploy to keep the money. Maybe it isn't. BUT I still feel cheated. Sent from my LG-AS990 using Tapatalk Quote Link to comment Share on other sites More sharing options...
MomatHWTK Posted August 10, 2015 Share Posted August 10, 2015 So in the end, are you getting the rebate or not? Quote Link to comment Share on other sites More sharing options...
athomeontheprairie Posted August 10, 2015 Author Share Posted August 10, 2015 So you have proof of purchase and they are saying that you don't qualify for the rebate? Yup. Also, I'm doubting that everyone on this form also typed in their numbers incorrectly. That seems like a stretch Hopeful that the rebate will come through Sent from my LG-AS990 using Tapatalk 1 Quote Link to comment Share on other sites More sharing options...
MomatHWTK Posted August 10, 2015 Share Posted August 10, 2015 I entered my data online from an in store purchase and my status says the rebate has been validated. Sorry that yours isn't working. I would ask if I could forward them the proof of purchase (if you have an e-mail of it) and go from there. I would let the initial CS rep know that you have already tried entering the numbers and a CSR has as well, but there is a bigger problem and ask if there is someone else you need to speak with about it. I would assume the first line CSRs don't have the authority to issue a rebate if the numbers don't work, and based on the posts here would suspect that there was a glitch involving some of the initial rebate numbers. 2 Quote Link to comment Share on other sites More sharing options...
Jennifer132 Posted August 10, 2015 Share Posted August 10, 2015 Mine was denied twice as well. I'm going to call. Quote Link to comment Share on other sites More sharing options...
AmandaNickie Posted August 10, 2015 Share Posted August 10, 2015 So I called today, and they have the audacity to tell me I typed in the wrong code! Except I didn't type. I copied and pasted from their email. I am angry at this company :-\ Did you happen to copy a space at the end when copying and pasting? I did that before with another rebate program. The numbers appear 100% correct, but the computer deems the space as a character and it no longer matches up to its authorized rebate code. 2 Quote Link to comment Share on other sites More sharing options...
athomeontheprairie Posted August 10, 2015 Author Share Posted August 10, 2015 Did you happen to copy a space at the end when copying and pasting? I did that before with another rebate program. The numbers appear 100% correct, but the computer deems the space as a character and it no longer matches up to its authorized rebate code.While it's possible, I am very good at checking that-as it is the same with passwords and other case sensitive material. Maybe I did it once, but twice? Unlikely. And everyone else here? Sent from my LG-AS990 using Tapatalk Quote Link to comment Share on other sites More sharing options...
Forget-Me-Not Posted August 10, 2015 Share Posted August 10, 2015 I just checked mine. It says "validated" so I hope it goes through. It hasn't been 4 weeks yet since I submitted, so I'm not expecting it in the mail yet. Quote Link to comment Share on other sites More sharing options...
SeaConquest Posted August 10, 2015 Share Posted August 10, 2015 Mine says validation complete. Submitted on 7/17. Quote Link to comment Share on other sites More sharing options...
Wildcat Posted August 10, 2015 Share Posted August 10, 2015 Sheesh. I hope everyone gets their rebates. I stopped doing rebates because of issues like this. It drove me nuts. I used to hunt for deals with rebates and never had a problem until one day I did. What made me swear off rebates is my most recent eight-month-long-$10 rebate from Kohl's. Ugh! Every time I called, I would be told it was "on the way", yet the rebate process was restarted every time, as shown by checking online. If I was a betting woman, I would say that someone rewrote the rebate procedure and is hoping the majority of people just give up because "it's only $5". If something doesn't have an instant rebate or an instant gift card, I pass it by now. There is no reason for all of these rebates to take so long and for all of us to have to fight so hard to get them! 3 Quote Link to comment Share on other sites More sharing options...
Amy in NH Posted August 10, 2015 Share Posted August 10, 2015 I did the online order & rebate w/in-store pickup. Got a postcard on Saturday that "all required products were not submitted". Called this morning and got a guy who said that their rebate offer was in transition at the time I filed it, and he refiled it. It now shows in their online tracking system that the rebate was filed today - but no verification. If it doesn't give a verification very soon I'm going to take the unopened box back to the local Staples store and demand my money back. 1 Quote Link to comment Share on other sites More sharing options...
Lucy the Valiant Posted August 11, 2015 Share Posted August 11, 2015 Mine both say "Your reward has been sent," though I haven't received them in the mail yet. (Our mail is often slow, so I'm not worried yet.) 1 Quote Link to comment Share on other sites More sharing options...
El... Posted August 11, 2015 Share Posted August 11, 2015 Mine both say "Your reward has been sent," though I haven't received them in the mail yet. (Our mail is often slow, so I'm not worried yet.) Mine too! I submitted it on July 14th. Quote Link to comment Share on other sites More sharing options...
shinyhappypeople Posted August 11, 2015 Share Posted August 11, 2015 I checked online a day or two ago and it said "Validation Complete," and today it says, "Your reward has been sent." So, I'm not sure what was up with the postcard I got earlier this week saying there was a problem with it. Whatever, just happy it's on its way. Quote Link to comment Share on other sites More sharing options...
Wildcat Posted August 11, 2015 Share Posted August 11, 2015 I checked online a day or two ago and it said "Validation Complete," and today it says, "Your reward has been sent." So, I'm not sure what was up with the postcard I got earlier this week saying there was a problem with it. Whatever, just happy it's on its way. I hope it really is on its way. The Kohl's rebate I mentioned upthread that took eight months to receive was "on the way" three different times, with the third time being the charm. I had to wait a full NINE weeks after logging in and seeing the 'it's on the way' confirmation before calling back to ask for a replacement. And, of course, I would get a non-English speaking person who could do nothing more than read from a script, which made the entire thing sting even more. My last Staples rebate (about three years ago) was as annoying as what those of you have posted here. I am so over rebates! Keep good records of everything and mark a date to check and see if you received your rebate. If it hasn't shown up, call again. This isn't even happening to me, but I can feel my blood pressure going up on everyone's behalf! :glare: 1 Quote Link to comment Share on other sites More sharing options...
SweetandSimple Posted August 11, 2015 Share Posted August 11, 2015 My "reward has been sent" too. Hopefully it will arrive soon, along with everyone else's! Quote Link to comment Share on other sites More sharing options...
MomatHWTK Posted August 16, 2015 Share Posted August 16, 2015 I received my credit (cash) card this weekend. 2 Quote Link to comment Share on other sites More sharing options...
JumpyTheFrog Posted August 16, 2015 Share Posted August 16, 2015 I remember Clark Howard once talking on his radio show about all the companies denying valid rebates. He said to keep copies of everything you send in. I didn't try to get this paper deal and now I am glad. Apparently he was right and some companies are trying to outright scam their customers. Shame on Staples. For those of you who got scammed, be sure to spread the word that they are conning their customers. Quote Link to comment Share on other sites More sharing options...
MomatHWTK Posted August 17, 2015 Share Posted August 17, 2015 No e-mail update. I had check when others posted and saw a validated update but didn't bother to check again, then the card arrived in the mail. Sorry everyone is having so much trouble. I wonder if the company will try to do some global fix. Ok, here is the 7/18 status update from the site: Your rebate is valid. Please allow up to 30 days to receive your rebate. So almost 30 days for delivery. Quote Link to comment Share on other sites More sharing options...
Cascadia Posted August 17, 2015 Share Posted August 17, 2015 I received my rebate debit card today. I submitted my rebate on July 14, and received an email stating that my rebate "Is being processed" on July 16. There weren't any problems with the claim, and I'm very sorry to hear that so many of you are having problems and concerns. This was the first time that I have participated in a rebate purchase like this, and your reports on this thread will make me very hesitant to do so again in the future! Also, on the advice of someone in either this thread or the original rebate thread, I immediately purchased an Amazon gift card with my rebate, so as to avoid fees or difficulties spending down the balance. Thank you for that tip :thumbup: Good luck, everyone! 2 Quote Link to comment Share on other sites More sharing options...
alisoncooks Posted August 17, 2015 Share Posted August 17, 2015 Mine arrived today. 1 Quote Link to comment Share on other sites More sharing options...
fdrinca Posted August 17, 2015 Share Posted August 17, 2015 MIne says it's on the way. 1 Quote Link to comment Share on other sites More sharing options...
mlktwins Posted August 17, 2015 Share Posted August 17, 2015 Mine arrived today! 1 Quote Link to comment Share on other sites More sharing options...
marbel Posted August 17, 2015 Share Posted August 17, 2015 Mine also arrived today. I too am sorry for anyone who is having trouble. Buying an Amazon gift card is a brilliant idea! 1 Quote Link to comment Share on other sites More sharing options...
Chelli Posted August 17, 2015 Share Posted August 17, 2015 For those of us (ahem, me) who aren't sure how to convert it to an Amazon card,what do I do? Quote Link to comment Share on other sites More sharing options...
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