WTMCassandra Posted December 27, 2011 Share Posted December 27, 2011 Hi, I seem to remember Wells Fargo getting dissed on the forums some time ago, :lol: but I didn't turn up anything concrete on a search. Does anyone have good or bad experiences they would like to share? We are in the middle of refinancing, and out of frustration with one company's non-response, my husband called up the mortgage agent who handled the purchase of our home five years ago. He changed jobs and now works for . . . Wells Fargo. From initial figures, it looks like he can put together a great deal for us. Is there some reason I should run screaming? :lol: Thanks! Quote Link to comment Share on other sites More sharing options...
milovany Posted December 27, 2011 Share Posted December 27, 2011 We've had our mortgage with WF for a year and a half (it wasn't originally with them when we closed, just moved to them shortly after). We've not had any bad experiences and the couple of times I've needed to call them to have something handled, they've been very helpful. I'd rather not do business with WF because of their involvement in the whole bailout thing, but we didn't have a say in the matter. Quote Link to comment Share on other sites More sharing options...
Liz CA Posted December 27, 2011 Share Posted December 27, 2011 There were some news a while back that they erroneously foreclosed on deployed members of the military. I am sure individual customer service varies from person to person as everywhere. Quote Link to comment Share on other sites More sharing options...
ChristyB in TN Posted December 27, 2011 Share Posted December 27, 2011 They are easy to work with and if you have a good mortgage guy, you are fine. If you were to need to short sale, one of the reasons they have such a bad reputation right now, they aren't so great with communication. You probably won't need to short sale so you will be fine. We deal with them a lot and they are easier to work with then Bank of America and Suntrust, both of those make me insane. :banghead: Quote Link to comment Share on other sites More sharing options...
ErinE Posted December 27, 2011 Share Posted December 27, 2011 We had them for six years and we've never had a problem. I would watch the rates though. Our agent recommended a "free" no-fee refinance and when we compared rates, Wells was 1% over market. In other words, they would have made their fees back the first year and we would have been locked into an above market rate. Quote Link to comment Share on other sites More sharing options...
JessieC Posted December 27, 2011 Share Posted December 27, 2011 We took out a loan for a mattress from Wells Fargo and I have been very unhappy and paid it off early just to get rid of them. It was supposed to be no-interest, but when our payment was late there was a huge late fee, even though we sent the payment a week in advance and twice the necessary amount. When I called to complain, there was nobody to answer the phone--the message only offered options to check your account status or to go online to read FAQs. So frustrating--from this experience, I wouldn't get a mortgage with them ever. I will go to our local credit union for ALL of our banking/loan needs. I know they won't be trying to fleece me at every turn! Quote Link to comment Share on other sites More sharing options...
WTMCassandra Posted December 27, 2011 Author Share Posted December 27, 2011 I'd rather not do business with WF because of their involvement in the whole bailout thing, but we didn't have a say in the matter. Thanks for your comments. I confess to having only a vague understanding of current events. Briefly, what was their involvement in the bailout? *cringing while revealing vast ignorance* Quote Link to comment Share on other sites More sharing options...
WTMCassandra Posted December 27, 2011 Author Share Posted December 27, 2011 We had them for six years and we've never had a problem. I would watch the rates though. Our agent recommended a "free" no-fee refinance and when we compared rates, Wells was 1% over market. In other words, they would have made their fees back the first year and we would have been locked into an above market rate. Hmmm, we will watch for this. For the moment, his rate is better than anyone else's--my husband has investigated three or four places. Quote Link to comment Share on other sites More sharing options...
WTMCassandra Posted December 27, 2011 Author Share Posted December 27, 2011 Thank you for sharing your experience. I'm sorry it was so awful. Quote Link to comment Share on other sites More sharing options...
milovany Posted December 27, 2011 Share Posted December 27, 2011 Thanks for your comments. I confess to having only a vague understanding of current events. Briefly, what was their involvement in the bailout? *cringing while revealing vast ignorance* Like most big banks, they took funds in the bailout. That's all I'm referring to. Most credit unions didn't so for this reason AND others, I much prefer working with credit unions, but that's not always possible. Quote Link to comment Share on other sites More sharing options...
WTMCassandra Posted December 27, 2011 Author Share Posted December 27, 2011 Thanks! Quote Link to comment Share on other sites More sharing options...
jhschool Posted December 27, 2011 Share Posted December 27, 2011 Please run screaming! We dealt with them for two years about a short sale. We were selling our home and had two mortgages on it. The second mortgage people kept bickering with the first mortgage people and early on we lost an offer that would have settled 90% of both loans. They always claimed they hadn't received our financial package and we had to submit a new package with our finances almost every week! They never called us back and kept sending us letters that they hadn't been able to reach us, when we had been trying to reach them *every* *single* *day*. They lied, they harassed, and finally we were able to sell the house on short sale, and ended up selling our house for $156,000 and losing $36,000 on the price of the house and still owe them $20,000. If they had agreed on the $179,000 offer we originally received, the first mortgage would have been 100% paid and we would have been able to pay at least half of the second mortgage. But because they were different departments, they fought over the money, and the buyer retracted her offer after a while. The second mortgage people told us "We're entitled to part of that money." Now we still owe them $20,000 and since we are paying in installments financially it would have been better if they had taken more money before. Anyway, the worst was them constantly saying they "never received" our documents. Whenever we resubmitted our financial package they wanted updated everything. There were harassing phone calls from a *third* department where we had to go over *every* *single* expense on our budget, and they would tell us we had to stop paying for classes for our kid, that we had to take out a loan against our retirement to pay them back. They would question us as to why we were spending so much money on food. It was a NIGHTMARE. It went on for almost two years. Finally it was over. (But we are still paying.) Quote Link to comment Share on other sites More sharing options...
Bootsie Posted December 27, 2011 Share Posted December 27, 2011 We refinanced through WF almost one year ago. We were very pleased with the experience. We had tried to refinance through USAA and had nothing but trouble with them. Quote Link to comment Share on other sites More sharing options...
Diann Posted December 27, 2011 Share Posted December 27, 2011 We had our mortgage with Wells Fargo and had no problems. Wells Fargo is also our bank; no issues there, either. Our oldest ds recently opened an account with them without problems. Good luck with your decision. Diann Quote Link to comment Share on other sites More sharing options...
Rhonda in TX Posted December 27, 2011 Share Posted December 27, 2011 We've had our mortgage with them for 9 years (the life of the loan). We refinanced this past spring and they were incredibly helpful and it went through smoothly. I have no complaints. Quote Link to comment Share on other sites More sharing options...
Parrothead Posted December 27, 2011 Share Posted December 27, 2011 I don't have them for a mortgage, but I do for an auto loan. Things got messed up and two months in a row the car payment was two days late. We got harassing phone calls from their collection department and dunning letters. Of course the letters say, "If you payment has already been mailed, then thank you." The second month some guy from collections called and started yelling at me about how I am irresponsible and yadda, yadda, yadda. Did I mention this was at 2 days late? That loan is paid ahead and it will stay paid ahead until I pay it off two years early this September. I'll never do business with WF again. Quote Link to comment Share on other sites More sharing options...
vettechmomof2 Posted December 27, 2011 Share Posted December 27, 2011 You can look up my past horrible experiences with them after we lost ou house in the flood of 2006. I still have a difficult time discussing them but I would never deal willingly again with them. I have 3 seperate friends who work for WF and they recommend going elsewhere. They do not speak to each others departments and even if one department tells you one thing another department can claim that it does not matter what they say. Not liking them at all! Quote Link to comment Share on other sites More sharing options...
Lilymax Posted December 27, 2011 Share Posted December 27, 2011 Another bad experience with WF. I, too, will never voluntarily deal with them again. Our situation was similar to a PP...basically, due to a very long story, we ended up needing to short sale. We had one of the best SS experts working for us, a friend of ours, and WF would not work with us at all. She said that they were the worst ones when it came to customer service...just like the PP, they kept losing documents, saying they never got them, etc. It was like they just wanted to foreclose. Lots of other details that I won't bore you with, but we despise WF. Quote Link to comment Share on other sites More sharing options...
Crissy Posted December 27, 2011 Share Posted December 27, 2011 We've had our mortgage with them for 9 years (the life of the loan). We refinanced this past spring and they were incredibly helpful and it went through smoothly. I have no complaints. :iagree: Same here, though we've been with WF for 13 years. Quote Link to comment Share on other sites More sharing options...
pdalley Posted December 27, 2011 Share Posted December 27, 2011 Another bad experience with WF. I, too, will never voluntarily deal with them again. Our situation was similar to a PP...basically, due to a very long story, we ended up needing to short sale. We had one of the best SS experts working for us, a friend of ours, and WF would not work with us at all. She said that they were the worst ones when it came to customer service...just like the PP, they kept losing documents, saying they never got them, etc. It was like they just wanted to foreclose. Lots of other details that I won't bore you with, but we despise WF. We have friends going through with this same thing with WF - been going on for close to a year. They send them paperwork, they say all is good and then they turn around and claim the never got it. I will never deal with them voluntarily but then I belong to a credit union and our mortgage is with RBC. Quote Link to comment Share on other sites More sharing options...
justamouse Posted December 27, 2011 Share Posted December 27, 2011 I believe they are the Bank of Satan. ;) From my own horrible experiences with them to them foreclosing on friends (multiple) houses, I cannot stand them. Quote Link to comment Share on other sites More sharing options...
Desert Rat Posted December 27, 2011 Share Posted December 27, 2011 Our mortgage was through WF for about 6 years. It didn't start out with them originally. I think we started with Norwest. Anyway, WF sold our mortgage to BofA about 3 years ago. Now, I'm not thrilled with BofA. But, I had no problems with WF. I must say though, we are easy customers-bought within our means, always make our payments on time, no insurance issues, etc. When we were with WF, our homeowner's insurance forgot to send notification of our insurance to them. Our HOI is paid through escrow. They were very professional and resolved the issue quickly without stressing us out too much. This was 8 or so years ago. HTH Quote Link to comment Share on other sites More sharing options...
melmichigan Posted December 28, 2011 Share Posted December 28, 2011 When we refinanced our mortgage was sold to Wells Fargo. We haven't had any problem with them to date. When I had to call customer service to have our escrow payments recalculated (they were overinflated) I had no problem coordinating with them and our city office to get them the correct information to have it changed. Quote Link to comment Share on other sites More sharing options...
KrissiK Posted December 28, 2011 Share Posted December 28, 2011 They bought our loan when we re-financed last fall. No complaints yet. Quote Link to comment Share on other sites More sharing options...
QuirkyKidAcademy Posted December 28, 2011 Share Posted December 28, 2011 DH was laid off on Christmas Eve of 2008. We contacted WF to let them know and to ask for a loan modification. They modified alright; we got shafted. We were able to recover and keep our house, no thanks to WF. If we ever sell this house (on the market 1.5yrs), we will never have another WF mortgage. Quote Link to comment Share on other sites More sharing options...
celticmom Posted December 28, 2011 Share Posted December 28, 2011 We used WF for a construction loan and I have nothing positive to say about them. Quote Link to comment Share on other sites More sharing options...
kalanamak Posted December 28, 2011 Share Posted December 28, 2011 I had a fine experience with them, and they were under a rush, as our closing was very fast. My agent explained everything carefully, and once I asked a few "intelligent" questions, he ramped up the level of conversation appropriately. I appreciated not getting the "don't you want me to do this with your husband?" routine. Quote Link to comment Share on other sites More sharing options...
black_midori Posted December 28, 2011 Share Posted December 28, 2011 Wow, what a huge variety of interactions!! We just recently (a couple months ago) refinanced with Wells Fargo after going with some no-name originally to purchase our house 3+ years ago. Said no-name was very helpful at first and then dropped us like a hot rock somewhere in the middle & immediately transferred the mortgage to Countrywide (which got bought by BofA) upon completion - grrr! In fact, having so many problems with no-name was one of the 2 main reasons why I went with a major company to refi. The other big reason was location - the WF bank is right down the street and the loan officer has an office there, so all my appointments could be in person. That was a HUGE HUGE HUGE plus!! We could have gotten much lower fees going with an online company, but it seemed like a large number of complaints were given about documents "missing in the mail" or "not received yet", etc, and people not being able to get ahold of the loan officer when they needed to. Our refi was painless and wonderful - the loan officer was kind, helpful, available and definitely someone I will do business with again if possible. The rate was acceptable, and the fees were probably above average, but the experience was really good & easy (which, honestly, made any added expense worth it). She got everything done quickly, correctly & without incident. We've also banked at WF for more years than I can remember, and it is great to have my mortgage stuff right in with my other online banking items instead of having to hop around. :) After extensive research into other loan refi options, I determined that I was willing to pay a premium to be able to walk down and HAND someone paperwork and go in and YELL at someone if I needed to!! :D (although thankfully I didn't!) Quote Link to comment Share on other sites More sharing options...
Mergath Posted December 28, 2011 Share Posted December 28, 2011 We've never had a mortgage through them, but as far as everyday banking, they have the worst customer service I have ever seen. They lied on multiple occasions and they were exceedingly rude. I will never go near a WF (or a US Bank, for that matter) again. Quote Link to comment Share on other sites More sharing options...
Farrar Posted December 28, 2011 Share Posted December 28, 2011 Oy. The documents lost thing is familiar - just the other day, my mother was saying to me that she's had to submit her deceased dh's death certificate three times now and they still haven't cleared up the issues. Our refi was with them... So far so good... But a scary thread... Anyway, the worst was them constantly saying they "never received" our documents. ) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.