melissad2 Posted February 13, 2013 Share Posted February 13, 2013 I went to order my son's 1st birthday cake. It's not until April but I want a custom cake. Anyway, I went to the place that made my middle ds's 1st birthday cake and the lady was so incredibly RUDE that I told her to keep her cake and walked out. She kept on and on about the cost of the cake I wanted!?! LOOK LADY I get it...I don't care how much the cake cost. She never would take my order so I told her I would take my money and my business elsewhere. Quote Link to comment Share on other sites More sharing options...
swellmomma Posted February 13, 2013 Share Posted February 13, 2013 so she was griping about YOU spending YOUR money on something for YOUR son that she stood to MAKE money on? who does business like that? don't most try to sell you more than you need to increase their profit? Quote Link to comment Share on other sites More sharing options...
Dandelion Posted February 13, 2013 Share Posted February 13, 2013 Customer service is not everyone's forte. :001_huh: Sorry you had a bad experience. Quote Link to comment Share on other sites More sharing options...
Belacqua Posted February 13, 2013 Share Posted February 13, 2013 So...she was berating you for spending money at her bakery? That's an...interesting business model. I hope you find the perfect cake somewhere else. Sold by not-awful people. Quote Link to comment Share on other sites More sharing options...
Elinor Everywhere Posted February 13, 2013 Share Posted February 13, 2013 People are so strange sometimes. Quote Link to comment Share on other sites More sharing options...
Reflections Posted February 13, 2013 Share Posted February 13, 2013 :blink: How awful and funny at the same time. Quote Link to comment Share on other sites More sharing options...
Guest Posted February 13, 2013 Share Posted February 13, 2013 I'm curious what kind of cake you want. I have found that people tend to get like that when they really don't want to do it/it's too much work for them. Quote Link to comment Share on other sites More sharing options...
TranquilMind Posted February 13, 2013 Share Posted February 13, 2013 I'm curious what kind of cake you want. I have found that people tend to get like that when they really don't want to do it/it's too much work for them. Yes, I'd like to know the reason why she did this. It doesn't make any sense, from a business perspective. Did you want something difficult, complicated, or that violated her business model or beliefs? Can't imagine what that might be, especially for a baby's cake (!) but I am curious. Quote Link to comment Share on other sites More sharing options...
Parrothead Posted February 13, 2013 Share Posted February 13, 2013 It's probably a good thing you walked out. If you'd have ordered the cake chances are she would have messed it up, either the cake or the order. Quote Link to comment Share on other sites More sharing options...
LifeLovePassion Posted February 13, 2013 Share Posted February 13, 2013 At least she gave you lots of time to find a new baker! Quote Link to comment Share on other sites More sharing options...
Word Nerd Posted February 13, 2013 Share Posted February 13, 2013 Was it a complicated specialty cake that would require a lot of artistic ability to do well? Maybe she was afraid she'd end up on Cake Wrecks! Quote Link to comment Share on other sites More sharing options...
Susann Posted February 13, 2013 Share Posted February 13, 2013 Was the person the owner or manager? If not, PLEASE contact the owner/manager and let know your experience! That's sometimes the only way a manager/owner knows that there is an employee issue-she's certainly not going to treat a customer that way in front of the boss-(hopefully). Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 Was the person the owner or manager? If not, PLEASE contact the owner/manager and let know your experience! That's sometimes the only way a manager/owner knows that there is an employee issue-she's certainly not going to treat a customer that way in front of the boss-(hopefully). She IS the owner! Which makes it so much worse.... Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 Was it a complicated specialty cake that would require a lot of artistic ability to do well? Maybe she was afraid she'd end up on Cake Wrecks! No. I actually don't have a theme yet. I just told her I wanted a 3 tiered birthday cake and that I would finalize the details when I decided on a theme. She was stuck on how many people I wanted to serve and I just kept saying "I'm not sure yet but I know I want this particular size and I don't care if I'm eating cake from now til Christmas". She also said that she would have to deliver a cake like that because she just doesn't let cakes like that be picked up :confused: I actually contacted someone else to make the cake...so I guess I WILL be spending my money elsewhere. HA Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 so she was griping about YOU spending YOUR money on something for YOUR son that she stood to MAKE money on? who does business like that? don't most try to sell you more than you need to increase their profit? Yep. Quote Link to comment Share on other sites More sharing options...
Anne in CA Posted February 14, 2013 Share Posted February 14, 2013 I have a friend who makes wedding cakes and she insists on delivery of tiered cakes also. She transports them and sets them up herself on site. This woman sounds like she was afraid it would go wrong somehow. Quote Link to comment Share on other sites More sharing options...
JumpyTheFrog Posted February 14, 2013 Share Posted February 14, 2013 Maybe she just had a customer freak out about the bill and wanted to make sure you really understand how expensive it would be? Or maybe she just needs more training... Quote Link to comment Share on other sites More sharing options...
jhschool Posted February 14, 2013 Share Posted February 14, 2013 I'm just sitting here thinking of that tiered cake you wanted and wishing I could have a piece!! I am picturing it with white frosting and little flowers on the edges. I am imagining two layers on the inside of the cake, one raspberry and one butter frosting. Mm! You should send us a picture of it once you do have the party! Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted February 14, 2013 Share Posted February 14, 2013 Well, a tiered cake for a large number of people would seem a bit too much for me personally for a one year old's birthday party but you can bet I'd keep that opinion to myself if I were the owner of a bakery. I'm glad that you found another person to make the cake. (And I hope you aren't offended at my much lower key birthdays. I am not criticizing your desire to do it differently.) Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted February 14, 2013 Share Posted February 14, 2013 . She kept on and on about the cost of the cake I wanted!?! LOOK LADY I get it...I don't care how much the cake cost. She never would take my order so I told her I would take my money and my business elsewhere. maybe she recently had people who objected to the cost, and didn't pay after she bought the supplies and put in her labor leaving her unpaid. I agree, her behavior was unprofessional. Quote Link to comment Share on other sites More sharing options...
Lizzie in Ma Posted February 14, 2013 Share Posted February 14, 2013 wow, what an idiot. I am sorry she treated you that way. Quote Link to comment Share on other sites More sharing options...
Dad 4 Boys Posted February 14, 2013 Share Posted February 14, 2013 I think you just got the wrong department. She was with the Sales Prevention Department. You needed someone from the Sales Department. Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 This is kind I what I had in mind... http://cakecentral.com/g/i/2177723/first-birthday-cake-to-match-party-invites-decorations-buttercream-icing-with-fondant-accents-large-cupcake-wrapper-is-molded-chocolate/ I've picked up several cakes of this style myself without incident :) Quote Link to comment Share on other sites More sharing options...
GailV Posted February 14, 2013 Share Posted February 14, 2013 maybe she recently had people who objected to the cost, and didn't pay after she bought the supplies and put in her labor leaving her unpaid. I agree, her behavior was unprofessional. :iagree: My guess, too, is that she's been left holding the cake, so to speak, by customers who swore they wanted something big and then wouldn't pay for it. There are better ways to get her point across, though. Let's assume it (the bad customer scenario) just happened within the last couple of days, and she hasn't had time to think about how she needs to make sure it doesn't happen again; in other words, give her the benefit of the doubt. Cute cake in your example, by the way. I hope you find someone to make it, and can post pictures! Quote Link to comment Share on other sites More sharing options...
QueenCat Posted February 14, 2013 Share Posted February 14, 2013 This is kind I what I had in mind... http://cakecentral.c...lded-chocolate/ I've picked up several cakes of this style myself without incident :) I love that cake.... so cute! Quote Link to comment Share on other sites More sharing options...
Unicorn. Posted February 14, 2013 Share Posted February 14, 2013 :iagree: My guess, too, is that she's been left holding the cake, so to speak, by customers who swore they wanted something big and then wouldn't pay for it. There are better ways to get her point across, though. Let's assume it (the bad customer scenario) just happened within the last couple of days, and she hasn't had time to think about how she needs to make sure it doesn't happen again; in other words, give her the benefit of the doubt. Cute cake in your example, by the way. I hope you find someone to make it, and can post pictures! :iagree: I have a feeling she has been recently burned by someone who didn't pay after ordering, and/or someone who picked up a cake, had an incident taking it home, and went after her because they ruined the cake. Unfortunately, that is what our society has become. I'm sorry she was rude, but I bet your cake is going to be great! Make sure to post pics! Quote Link to comment Share on other sites More sharing options...
Lisbeth Posted February 14, 2013 Share Posted February 14, 2013 Not to worry, these things tend to take care of themselves. She won't be in business for an extended time if she is running customers off, especially ones who want to spend a lot! I tend to go all pinterest-y and elaborate for things. I've had people in stores try to talk me down because of price or complication...like, "For a kid, you could get these more cheaply..." Or I've had sewing projects that I want to use great fabric for, even if my kids are doing the sewing. I don't want cheap...I would rather buy fewer things but higher quality, stuff I won't be tossing out in a few days. But they never do what you are describing and actually drive me away. Good choice going somewhere else! Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted February 14, 2013 Share Posted February 14, 2013 This is kind I what I had in mind... http://cakecentral.c...lded-chocolate/ I've picked up several cakes of this style myself without incident :) Cute cake! Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 I did find someone else to make it :D. Maybe I'll send her a pic of the cake she didn't make ;) Quote Link to comment Share on other sites More sharing options...
Cosmos Posted February 14, 2013 Share Posted February 14, 2013 This is kind I what I had in mind... http://cakecentral.c...lded-chocolate/ I've picked up several cakes of this style myself without incident :) Why didn't you go to the bakeries where you have gotten them before? Just curious, if you've done it several times already. I don't really see where she was "incredibly rude" to you, as you stated in your OP. You mention she asked repeatedly about how many you were serving, not understanding your desire for a particular cake size regardless of the number of guests. And I see that she brought up the price several times, again not understanding your point of view. I can see how you might find those things annoying or off-putting, but I wouldn't characterize them as rude. Was her tone or manner offensive somehow? Quote Link to comment Share on other sites More sharing options...
melissad2 Posted February 14, 2013 Author Share Posted February 14, 2013 Why didn't you go to the bakeries where you have gotten them before? Just curious, if you've done it several times already. I don't really see where she was "incredibly rude" to you, as you stated in your OP. You mention she asked repeatedly about how many you were serving, not understanding your desire for a particular cake size regardless of the number of guests. And I see that she brought up the price several times, again not understanding your point of view. I can see how you might find those things annoying or off-putting, but I wouldn't characterize them as rude. Was her tone or manner offensive somehow? Yes, her tone and manner was quite condescending. I have gotten a cake at this particular bakery before and it was quite good. I have used her and another lady before...after her display of rudeness I will be choosing the other lady from now on. Quote Link to comment Share on other sites More sharing options...
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