DawnM Posted September 18, 2012 Share Posted September 18, 2012 (edited) I have had nothing but problems for the last 8 weeks with trying to get out of a cell phone contract. 1. cell towers "upgraded" in my area. I no longer get service at my home. 2. They send me a "signal booster" after 5 hours of conversations and them realizing that they can't hear me :lol: 3. Signal booster doesn't work. 4. Several more hours on the phone trying to get it to work. 5. Finally discover it is faulty. They send me another. 6. That one doesn't work. 7. Finally decide that their signal booster is not compatible with Apple products 8. Offer to let me out of my contract provided I ship my phones back. 9. Shipped phones back, phones logged in on Aug. 6 10. $400 charge appears for "early termination fees." 11. Am told this will go away once the warehouse decides to put them in the computer officially. 12. 42 days later, phones are still not in the computer, $400 charge still stands. 13. 8 phone calls in 42 days and always told the same thing, "OH, don't worry about it. Give us another day or two and that will go away." 14. 8th call today.....10 minutes on hold while she "reviews my account." She comes back only to have the call disconnected. That is all. I am just VERY frustrated and plan to call and call and call until this is RESOLVED today. I even had one guy say, "My supervisor isn't in today but we WILL return your call tomorrow." That was 3 days ago. No call, no resolution. FED UP and so glad to be getting rid of them. Edited September 18, 2012 by DawnM Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted September 18, 2012 Share Posted September 18, 2012 I would be fed up too. And the supervisor is gone? I don't think so. I've never known of a business to not have someone scheduled to be in charge of a shift. Obviously supervisors have to have vacations but they assign someone else to take over. Quote Link to comment Share on other sites More sharing options...
DusksAngel Posted September 18, 2012 Share Posted September 18, 2012 The supervisor is gone? No, either the sup doesn't want to take the call or the rep didn't want to transfer. I hope you can get this taken care of today! Quote Link to comment Share on other sites More sharing options...
MamaAkins Posted September 18, 2012 Share Posted September 18, 2012 Yikes...what provider did you have? Quote Link to comment Share on other sites More sharing options...
Mimm Posted September 18, 2012 Share Posted September 18, 2012 Yikes...what provider did you have? :iagree: Please warn us about these idiots so we can avoid them! :) Quote Link to comment Share on other sites More sharing options...
Unicorn. Posted September 18, 2012 Share Posted September 18, 2012 :iagree: Please warn us about these idiots so we can avoid them! :) I'm betting on AT&T. :D Sounds like their normal rigamarol. Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 sprint I was with them for almost 12 years and now that I need to leave I get treated like this! I have vowed to never, ever, ever have a contract again. I didn't have one for 5 years but that shiny new iphone called my name and I bit. I now have a 2nd hand iphone 4 from CL and Straight Talk. So far, I am happy, and if I don't like it, I can LEAVE immediately with no penalty! Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 Currently on hold. A very nice man has been talking to me for 37 minutes and trying to resolve the issue. I am on hold while he gets his supervisor. He says that TWICE it is logged in the computer notes that I will not be charged an ETF and yet I WAS. He can't remove it but says the supervisor can. Dawn Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 95 minutes on the phone. They told me, after several transfers, that what they do is this: 1. Offer the no ETF provided you ship phones back 2. Receive the phones and log them in as received THEN 4. It takes 2-3 billing cycles for them to evaluate the phone and make sure it is useable. 5. THEN they credit me BACK the ETF stupid, stupid, stupid I told her I am NOT paying them as my bill is due in 9 days. She agreed and put the $400 plus tax in a "dispute account" that I don't have to pay until resolved. She said they don't expect us to pay it. :glare::glare::glare: SO GLAD to be getting out of this! Quote Link to comment Share on other sites More sharing options...
fraidycat Posted September 18, 2012 Share Posted September 18, 2012 DH wanted to get a Sprint phone a couple months ago. I adamantly refused - I remembered vowing never to give Sprint any more money the last time we had them and finally got rid of them. Quote Link to comment Share on other sites More sharing options...
zimom Posted September 18, 2012 Share Posted September 18, 2012 The one time I had Sprint years years ago they evidently gave me the phone number of someone that was in collections/had bad debt WITH Sprint. So Sprint kept calling me over and over on my cell phone trying to reach their previous customer about the bad debt. They could not reconcile it within their own system that THEY had given me the number and it no longer belonged to this person. Talk about frustrating. Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 UGH! The one time I had Sprint years years ago they evidently gave me the phone number of someone that was in collections/had bad debt WITH Sprint. So Sprint kept calling me over and over on my cell phone trying to reach their previous customer about the bad debt. They could not reconcile it within their own system that THEY had given me the number and it no longer belonged to this person. Talk about frustrating. Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 The accounting dept told me they would put a hold on the ETF charges until it is resolved. They haven't. How long should it take them to punch numbers into the computer? I have no idea how much I *should* pay. The ETF charges are $400 plus tax. TAX on a FEE????? Seriously????? So, so, so glad we will be rid of them soon! Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 18, 2012 Share Posted September 18, 2012 sprint I was with them for almost 12 years and now that I need to leave I get treated like this! I have vowed to never, ever, ever have a contract again. I didn't have one for 5 years but that shiny new iphone called my name and I bit. I now have a 2nd hand iphone 4 from CL and Straight Talk. So far, I am happy, and if I don't like it, I can LEAVE immediately with no penalty! We hate contract phone service. Pay-as-you-go has it's downsides but not nearly the hassles (and constant nickle and diming on everything) that you get from contract service. I hope you get your $400 back. This is just awful service. Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 18, 2012 Author Share Posted September 18, 2012 You got that right. Our taxes alone were something like $25 with the contract! I now pay $45 plus state tax and that is IT! Dawn We hate contract phone service. Pay-as-you-go has it's downsides but not nearly the hassles (and constant nickle and diming on everything) that you get from contract service. I hope you get your $400 back. This is just awful service. Quote Link to comment Share on other sites More sharing options...
fraidycat Posted September 18, 2012 Share Posted September 18, 2012 The one time I had Sprint years years ago they evidently gave me the phone number of someone that was in collections/had bad debt WITH Sprint. So Sprint kept calling me over and over on my cell phone trying to reach their previous customer about the bad debt. They could not reconcile it within their own system that THEY had given me the number and it no longer belonged to this person. Talk about frustrating. DH is having this issue with T-Mobile, too. Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 25, 2012 Share Posted September 25, 2012 Dawn, Has this been resolved? Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 25, 2012 Author Share Posted September 25, 2012 Well, sort of but not fully. They told me that the $400 is a "temporary" charge until my phones are logged in. I was told last week that it would be fully resolved on the 26th and I was not actually expected to pay the $400 (plus tax!) So, I will have to update on the 26th or 27th about the whole thing. :glare: Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 25, 2012 Share Posted September 25, 2012 Well, sort of but not fully. They told me that the $400 is a "temporary" charge until my phones are logged in. I was told last week that it would be fully resolved on the 26th and I was not actually expected to pay the $400 (plus tax!) So, I will have to update on the 26th or 27th about the whole thing. :glare: Here's hoping and keeping my fingers crossed. Quote Link to comment Share on other sites More sharing options...
Impish Posted September 25, 2012 Share Posted September 25, 2012 Here in Canada, there is a federal government agency that deals specifically w/telecommunication co disputes. Check and see if there's something like that in your state. Start w/Consumer Affairs. Quote Link to comment Share on other sites More sharing options...
Catwoman Posted September 25, 2012 Share Posted September 25, 2012 What a complete and total nuisance!!! :angry: Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 27, 2012 Author Share Posted September 27, 2012 Well, it was meant to be taken away yesterday.......it is still there! :glare::glare::glare: I will pay the cell phone portion. The woman who said she would put the $400 plus tax into "dispute" did not do it. They truly do not care at all.....promise things they don't deliver and flat out lie to me to get me off their backs. Dawn Quote Link to comment Share on other sites More sharing options...
Snickerdoodle Posted September 27, 2012 Share Posted September 27, 2012 Oh dear. Have you called the credit card company to tell them that the charge was in dispute? Quote Link to comment Share on other sites More sharing options...
QueenCat Posted September 27, 2012 Share Posted September 27, 2012 Oh dear. Have you called the credit card company to tell them that the charge was in dispute? Please do this ASAP! Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 27, 2012 Author Share Posted September 27, 2012 It was not charged to my card. It is just still showing as "owed" for tomorrow's bill. Thankfully I DO NOT have auto pay. I pay each time online myself. Dawn Quote Link to comment Share on other sites More sharing options...
Snickerdoodle Posted September 27, 2012 Share Posted September 27, 2012 Are you going to get dinged credit wise for being late with payment? Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 27, 2012 Share Posted September 27, 2012 oh good grief! Your story is so disheartening. Can you contact BBB or some other gov't agency that deals with this type of problem? Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 27, 2012 Author Share Posted September 27, 2012 OMG, OMG, OMG I am in tears. They are now telling me that they see NO record of me being promised it would disappear by the 26th and that one of the devices they DID NOT receive~ That is BS! I sent both on the same day. Now he promises 72 hours IF they can find the device. I LOST it. I told him this was un acceptable and that I would NOT be paying ANYTHING and he better find it and find it NOW. He was rude and cold and acted like I was a crazed B----- The $400+ I was told would be in dispute is NOT in dispute......that was another lie to get me appeased so I would hang up. I don't care if it dings my credit. I have 800 scores and have no intention of buying anything soon. STUPID IDIOTS! Dawn Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 27, 2012 Author Share Posted September 27, 2012 Ok, that guy was dumber than dirt. I just looked at the ETFs and neither of those was an Airave/phone extender like he said it was. UGH! It IS the two phones. How could he, a SUPERVISOR, not get that? I get a different answer to the same question EVERY SINGLE TIME I call!~ Dawn Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 27, 2012 Share Posted September 27, 2012 OMG, OMG, OMG I am in tears. They are now telling me that they see NO record of me being promised it would disappear by the 26th and that one of the devices they DID NOT receive~ That is BS! I sent both on the same day. Now he promises 72 hours IF they can find the device. I LOST it. I told him this was un acceptable and that I would NOT be paying ANYTHING and he better find it and find it NOW. He was rude and cold and acted like I was a crazed B----- The $400+ I was told would be in dispute is NOT in dispute......that was another lie to get me appeased so I would hang up. I don't care if it dings my credit. I have 800 scores and have no intention of buying anything soon. STUPID IDIOTS! Dawn This is horrible! I don't know much about credit reports but how much can this one bill really affect your ratings?? It's not like a mortgage or something, KWIM? I can't imagine it would do that much damage - but, like I said, I don't know a lot about how that works. I feel SO bad for you. Oh, I've heard that people who complain about co. on FB can get very fast results (or is that Twitter). I'm not on either, but have you been vocal on FB about your terrible treatment from Sprint?? Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 27, 2012 Share Posted September 27, 2012 oh, I meant to add. Do you have proof you mailed the device? Can you take them to small claims court?? for them the lawyers fees would be WAY more than your $400. Quote Link to comment Share on other sites More sharing options...
DawnM Posted September 27, 2012 Author Share Posted September 27, 2012 I haven't complained on FB yet. I can't BELIEVE a supervisor gave me the wrong info! AND, he acted irritated to even have to talk to me. He told me the phones HAVE been received but I was going to have to wait for the one phone to go off (he did say both phones were returned) and then one charge was for the Airave. I think he will soon find out he is WRONG on that one.....both charges were for PHONES. I don't think I have proof I mailed them. I have the tracking # though......I suppose I can look it up at UPS? How long do they keep those things? Dawn Quote Link to comment Share on other sites More sharing options...
Tammyla Posted September 27, 2012 Share Posted September 27, 2012 What a mess; I hope they come through for you soon. Quote Link to comment Share on other sites More sharing options...
goldberry Posted September 27, 2012 Share Posted September 27, 2012 I should show this thread to my husband...whenever he says casually, why don't you call and take care of such-and-such, and he has NO IDEA how long it can take to resolve something!! And how you have to WAIT until you will have at least 30 minutes clear to be on hold.... Also FYI on cell phones... we have had Verizon forever. We haven't upgraded our phones in about 6 years, so we were well out of our 2 year contract. We went in to add a data plan and Iphone for my husband, and newer standard phones for my DD and me, of course paying all associated charges and agreeing to a new 2 year contract. We paid the amounts for the phones at the time of purchase. When the bill comes, EACH LINE is charged a $30 "upgrade fee". That was $90. After much discussion with customer service, BECAUSE WE RENEWED OUR CONTRACT we were charged a $30 fee for each line. They said, well you got a discount on the new phones...Yes, but we were "eligible for upgrades" according to the rep! They sell it like the discount is for you being with them so long, but then charge you $90 for the PRIVILEGE of renewing your contract with them!!! I was informed that this was now standard practice and all the carriers do it. :glare: Quote Link to comment Share on other sites More sharing options...
Marylou Posted September 27, 2012 Share Posted September 27, 2012 I would start a complaint with your Attorney General's office. You will see action after you do that. This. AG trumps FB every.time. Quote Link to comment Share on other sites More sharing options...
DawnM Posted October 1, 2012 Author Share Posted October 1, 2012 UPDATE! As of 3:30pm today, my account has FINALLY been credited $444.44. This is actually $35 more than I thought, so I don't know if they added some for all my complaining or if I just calculated wrong. That is a load off my shoulders! Quote Link to comment Share on other sites More sharing options...
DawnM Posted October 1, 2012 Author Share Posted October 1, 2012 (edited) Sprints "activation fee" used to be $18. They waived it every time so it was never an issue. It is now $35 each! Just to push a button on the computer! Ridiculous. I am SO GLAD to be getting rid of contract phones. Dawn I should show this thread to my husband...whenever he says casually, why don't you call and take care of such-and-such, and he has NO IDEA how long it can take to resolve something!! And how you have to WAIT until you will have at least 30 minutes clear to be on hold.... Also FYI on cell phones... we have had Verizon forever. We haven't upgraded our phones in about 6 years, so we were well out of our 2 year contract. We went in to add a data plan and Iphone for my husband, and newer standard phones for my DD and me, of course paying all associated charges and agreeing to a new 2 year contract. We paid the amounts for the phones at the time of purchase. When the bill comes, EACH LINE is charged a $30 "upgrade fee". That was $90. After much discussion with customer service, BECAUSE WE RENEWED OUR CONTRACT we were charged a $30 fee for each line. They said, well you got a discount on the new phones...Yes, but we were "eligible for upgrades" according to the rep! They sell it like the discount is for you being with them so long, but then charge you $90 for the PRIVILEGE of renewing your contract with them!!! I was informed that this was now standard practice and all the carriers do it. :glare: Edited October 1, 2012 by DawnM Quote Link to comment Share on other sites More sharing options...
Snickerdoodle Posted October 1, 2012 Share Posted October 1, 2012 UPDATE! As of 3:30pm today, my account has FINALLY been credited $444.44. This is actually $35 more than I thought, so I don't know if they added some for all my complaining or if I just calculated wrong. That is a load off my shoulders! Great news! Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted October 1, 2012 Share Posted October 1, 2012 :party::hurray::hurray: Finally!! Quote Link to comment Share on other sites More sharing options...
DawnM Posted October 2, 2012 Author Share Posted October 2, 2012 And DH FINALLY ordered his iphone 5 through work for ATT. No more Sprint VERY SOON! I am way more excited about Jim's iphone 5 than he is! :lol: And his work pays for it, so that is even more exciting! I can't wait to play with it. Dawn Quote Link to comment Share on other sites More sharing options...
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