DawnM Posted September 18, 2012 Share Posted September 18, 2012 (edited) I have had nothing but problems for the last 8 weeks with trying to get out of a cell phone contract. 1. cell towers "upgraded" in my area. I no longer get service at my home. 2. They send me a "signal booster" after 5 hours of conversations and them realizing that they can't hear me :lol: 3. Signal booster doesn't work. 4. Several more hours on the phone trying to get it to work. 5. Finally discover it is faulty. They send me another. 6. That one doesn't work. 7. Finally decide that their signal booster is not compatible with Apple products 8. Offer to let me out of my contract provided I ship my phones back. 9. Shipped phones back, phones logged in on Aug. 6 10. $400 charge appears for "early termination fees." 11. Am told this will go away once the warehouse decides to put them in the computer officially. 12. 42 days later, phones are still not in the computer, $400 charge still stands. 13. 8 phone calls in 42 days and always told the same thing, "OH, don't worry about it. Give us another day or two and that will go away." 14. 8th call today.....10 minutes on hold while she "reviews my account." She comes back only to have the call disconnected. That is all. I am just VERY frustrated and plan to call and call and call until this is RESOLVED today. I even had one guy say, "My supervisor isn't in today but we WILL return your call tomorrow." That was 3 days ago. No call, no resolution. FED UP and so glad to be getting rid of them. Edited September 18, 2012 by DawnM Quote Link to comment Share on other sites More sharing options...
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