Laura Corin Posted September 16, 2013 Share Posted September 16, 2013 I posted about a year ago about trying to reclaim premiums from the company that we used to insure our rental property in London. For complicated reasons, it turned out it was double insured, so they would not have paid out even if there had been a claim. Over the last year, the company has tried to close the case twice, has requested the same documents repeatedly, contacted me by phone despite my asking for everything in writing, asked me one particular question four times...... Finally, I wrote to them detailing the progress of the case and saying that I would go to the ombudsman (regulator) in 30 days if the issue was not resolved. They just gave in! I don't have a figure for the refund yet, but the insurance was not cheap and it ran for several years. This could be a real help - there are a couple of damp spots in the walls of our house in Scotland that we really need a professional to come in and look at, and now we should be able to do it! L Quote Link to comment Share on other sites More sharing options...
Melissa in Australia Posted September 16, 2013 Share Posted September 16, 2013 :hurray: :hurray: :hurray: :hurray: Quote Link to comment Share on other sites More sharing options...
Twigs Posted September 16, 2013 Share Posted September 16, 2013 :hurray: :hurray: :hurray: Quote Link to comment Share on other sites More sharing options...
bettyandbob Posted September 16, 2013 Share Posted September 16, 2013 Yay! Quote Link to comment Share on other sites More sharing options...
Lilaclady Posted September 16, 2013 Share Posted September 16, 2013 Congrats. Quote Link to comment Share on other sites More sharing options...
suzybluecheese Posted September 16, 2013 Share Posted September 16, 2013 Wonderful! Congratulations! Quote Link to comment Share on other sites More sharing options...
TravelingChris Posted September 16, 2013 Share Posted September 16, 2013 Wonderful! Quote Link to comment Share on other sites More sharing options...
houseofkids&pets Posted September 16, 2013 Share Posted September 16, 2013 Good for you!! :hurray: :hurray: Quote Link to comment Share on other sites More sharing options...
Laura Corin Posted September 16, 2013 Author Share Posted September 16, 2013 Wonderful! Congratulations! I'm glad to be able to show my boys that you can fight back by being extremely businesslike, correct and chilly. Then going in for the kill. L Quote Link to comment Share on other sites More sharing options...
Dandelion Posted September 16, 2013 Share Posted September 16, 2013 That's great! Huzzah indeed! :hurray: Quote Link to comment Share on other sites More sharing options...
*Lulu* Posted September 16, 2013 Share Posted September 16, 2013 Woo Hoo! So glad things worked out in your favor. Quote Link to comment Share on other sites More sharing options...
Caitilin Posted September 16, 2013 Share Posted September 16, 2013 Wahoo! Wonderful news, Laura! Quote Link to comment Share on other sites More sharing options...
Spryte Posted September 16, 2013 Share Posted September 16, 2013 Happy dance! Quote Link to comment Share on other sites More sharing options...
Ali in OR Posted September 16, 2013 Share Posted September 16, 2013 Love it when the little guy wins. When I do battle, it's usually with a health insurance company and it's getting harder to win any of those! Quote Link to comment Share on other sites More sharing options...
celticmom Posted September 16, 2013 Share Posted September 16, 2013 :hurray: :hurray: :hurray: Quote Link to comment Share on other sites More sharing options...
Laura Corin Posted September 28, 2013 Author Share Posted September 28, 2013 We just received our refund cheque. I have a few things to query, but basically they are refunding the equivalent of over half a year of my salary! And £50 compensation for mucking us about. The latter could have been a bit more, for all the trouble I've gone to, but I'm pretty tired of the fight at this stage so I think I'll just take it. Now to call the builder about the damp problem... L Quote Link to comment Share on other sites More sharing options...
Catwoman Posted September 28, 2013 Share Posted September 28, 2013 :party: I'm so happy for you, Laura!!! :hurray: Quote Link to comment Share on other sites More sharing options...
BrookValley. Posted September 28, 2013 Share Posted September 28, 2013 Woohoo!!! Quote Link to comment Share on other sites More sharing options...
QuirkyKapers Posted September 28, 2013 Share Posted September 28, 2013 Yay! Quote Link to comment Share on other sites More sharing options...
Susan C. Posted September 28, 2013 Share Posted September 28, 2013 Hooray!!!! Love the ...and chilly. Quote Link to comment Share on other sites More sharing options...
Melissa in Australia Posted September 30, 2013 Share Posted September 30, 2013 :party: Quote Link to comment Share on other sites More sharing options...
Harriet Vane Posted September 30, 2013 Share Posted September 30, 2013 :hurray: Quote Link to comment Share on other sites More sharing options...
Tap Posted September 30, 2013 Share Posted September 30, 2013 I love it when being tenacious Finally pays off! Quote Link to comment Share on other sites More sharing options...
Dana Posted September 30, 2013 Share Posted September 30, 2013 Well done!!! Quote Link to comment Share on other sites More sharing options...
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