DawnM Posted January 27 Share Posted January 27 UGH! I need to return some Christmas gifts that didn't work out. I am returning 7 things. Some are small items, like my son didn't like the earrings I got him. Anyway, each item gives me a couple of choices for returns but they aren't the SAME choices! So now I am returning items to 4 different t locations. They aren't horribly far away from each other, but WHY can't I get the same options and one return location? I do know that in the past I have returned something to the Amazon return at Kohl's when I actually signed up to return it to Whole Foods, so maybe I can luck out and return all of them to the same place. But I still don't understand WHY the options are so varied. Quote Link to comment Share on other sites More sharing options...
Kassia Posted January 27 Share Posted January 27 If it's a big hassle, I'd contact Amazon and ask for a way to return all the items one way for free. They should be able to arrange that for you. 3 Quote Link to comment Share on other sites More sharing options...
LuvToRead Posted January 27 Share Posted January 27 Is there a place in town that you can drop off UPS packages? I live in between 2 very small town (each have a population of about 3,000) and they both have a place. One is a hardware store, and the other is an insurance office. I believe there is a map you can look at that shows UPS drop offs. Try googling UPS access points this may give you some locations. I am wondering why you can't just drop them off at the same location? I don't even ask Amazon where to go, just use the local UPS access points and I've never had an issue. Quote Link to comment Share on other sites More sharing options...
Katy Posted January 27 Share Posted January 27 I’d complain to customer service too. 1 Quote Link to comment Share on other sites More sharing options...
Farrar Posted January 27 Share Posted January 27 That's so strange. You can't just go to Whole Foods? 1 Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted January 27 Share Posted January 27 (edited) it probably has to do with where they are ultimately going, and your area doesn't have one area that sends things everywhere. I can usually return to one of multiple locations, but not always. And Even Whole Foods doesn't seem to want to take large items. Amazon Fresh seems to have more space. (there's one woman I dont' want to deal with at the Amazon Hub, so I try to avoid it. She basically sends you off to go process your return yourself so she doesn't have to do anything. Do your job. Because of her, I've been going to Kohl's when I'm near them. 2 days a week. While they take most things, they don't take everything. They do give a 15% off coupon for any purchases, and 10% off Sephora.) I was super ticked when I bought something that advertised "free returns" - and when I went to return it! even said "free returns". I was ONLY able to return it to UPS, and had to pay about 10% of the cost of the item to ship it. . . When I called them out on it, they deleted it. when I posted a review complaining about it - they had it deleted. I will never buy from Sunbeam again . . .Makes me wonder if they're having financial problems. Edited January 27 by gardenmom5 Quote Link to comment Share on other sites More sharing options...
Tap Posted January 27 Share Posted January 27 This got worse in January for me. I usually use the UPS store but for some they wanted another location and UPS wasn’t an option on about half. I chose Staples, but wanted to change it to Kohls a day later. . When I logged on to make the change I used my phone instead of laptop. The mobile app gave me the UPS store for an option for all the package except one, and that one I could pay a dollar and still use the UPS store, so I did. Not sure why the app gave me different options but it made me very happy to not have to go to Kohls ( I read dislike Kohls) 1 Quote Link to comment Share on other sites More sharing options...
WendyLady Posted January 27 Share Posted January 27 (edited) I was just dropping off an amazon return at UPS yesterday along with about 50 other people. I had the thought that if UPS offered drive through drop off for a small fee they would make a killing!! That doesn't help your situation. Amazon generally offers UPS or one other spot and I only ever do UPS. How strange!! That would be so frustrating!! Edited January 27 by WendyLady 3 Quote Link to comment Share on other sites More sharing options...
Hilltopmom Posted January 27 Share Posted January 27 Ours is like that now too- I mean it’s nice to have options but individual items don’t all have the same options so now I have to go to 3 different plazas for 3 Amazon returns- all from the same original order. Ugh. I was just discussing cutting back on Amazon orders to things I know I won’t need to return. So no more ordering to try on clothes and shoes. Quote Link to comment Share on other sites More sharing options...
Mom_to3 Posted January 29 Share Posted January 29 One can no longer return via pick-up from home? We thankfully haven't had to return anything in a while, but this sounds very frustrating. Quote Link to comment Share on other sites More sharing options...
ScoutTN Posted January 29 Share Posted January 29 (edited) Sound’s frustrating. I have never experienced this. There are often options, but I always choose the UPS store near my house. Never had that not be an option. My mom has trouble with the return pick-up from her assisted living place. But that might be user-error! Edited January 29 by ScoutTN Quote Link to comment Share on other sites More sharing options...
Tap Posted January 29 Share Posted January 29 14 hours ago, ScoutTN said: Sound’s frustrating. I have never experienced this. There are often options, but I always choose the UPS store near my house. Never had that not be an option. My mom has trouble with the return pick-up from her assisted living place. But that might be user-error! I used to have the same. The UPS store took everything, including for other postal services (Fedex/USPS etc) but they wouldn't give you a receipt for these obviously. Than after Jan 1 of this year, it isn't showing up all the time anymore. It is usually on the second set of options for me, but where it used to be free, it will now have a charge if I want to choose it. We have several UPS stores near me. I hate to lose the freedom to drop off there because they have a self service kiosk that anyone rarely uses, so I just walk up, do my return and never stand in line. I mentioned above that for some reason I get the UPS store as a free option for items on the phone App that I don't get on my laptop. Odd. 1 Quote Link to comment Share on other sites More sharing options...
ScoutTN Posted January 29 Share Posted January 29 Good to know about phone vs laptop. Will keep my eyes open for that, when I need to return something. Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 30 Author Share Posted January 30 Staples and UPS yesterday. Whole Foods and Kohl's today. We will get these all sent back by the deadline! 2 Quote Link to comment Share on other sites More sharing options...
LuvToRead Posted January 30 Share Posted January 30 I feel like i'm doing something wrong! When I return something, Amazon doesn't tell me where to return it. I just print the label and take it to the hardware store. I take everything to the same place. Am I missing something? There aren't any UPS or Kohls within 30 minutes of me so maybe that's why? Quote Link to comment Share on other sites More sharing options...
Alice Posted January 30 Share Posted January 30 I don't know if this is the reason but I read a really long article last year in the New Yorker about returns and the whole industry around returning stuff and the basic summary was that returns don't really work the way we think they do. Very little (basically almost nothing) gets returned to the store or site that we buy from. It almost all goes somewhere else to either get destroyed, dumped or to get resold on some other site. This is true even for places like Amazon. One of the startling things in the story to me was that Amazon apparently says that it doesn't dump things in landfills but it's because they burn a lot of the returns. So I'm guessing that returns all go to different places because they have different endpoints...it's not like they are actually going back to an Amazon warehouse. The different companies that are taking the products back are probably contracted to then send them on somewhere...but it's not the same places they get sent. That's somewhat of a guess so I could be really wrong. And I agree with you that it is annoying from a customer side of it. 3 1 Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 30 Author Share Posted January 30 40 minutes ago, Alice said: I don't know if this is the reason but I read a really long article last year in the New Yorker about returns and the whole industry around returning stuff and the basic summary was that returns don't really work the way we think they do. Very little (basically almost nothing) gets returned to the store or site that we buy from. It almost all goes somewhere else to either get destroyed, dumped or to get resold on some other site. This is true even for places like Amazon. One of the startling things in the story to me was that Amazon apparently says that it doesn't dump things in landfills but it's because they burn a lot of the returns. So I'm guessing that returns all go to different places because they have different endpoints...it's not like they are actually going back to an Amazon warehouse. The different companies that are taking the products back are probably contracted to then send them on somewhere...but it's not the same places they get sent. That's somewhat of a guess so I could be really wrong. And I agree with you that it is annoying from a customer side of it. We have really become such a disposable society. It is so unfortunate. 2 Quote Link to comment Share on other sites More sharing options...
Bambam Posted January 30 Share Posted January 30 (edited) The return options changed in January for us too. Now the only free place is Kohls - which makes you walk to the very back of the store to return things. As a reward, they do give you a 15% off coupon for anything in Kohls. It's not enough! I hate Kohls. I hate their business model. I hate their messy stores. The regular place I used to drop off returns was the UPS store. Now that costs $1 per item. I'm wondering if Kohls is giving them a great deal to be their free return place so they get more foot traffic/customers in the store? Edited January 30 by Bambam 1 Quote Link to comment Share on other sites More sharing options...
KatieJ Posted January 30 Share Posted January 30 1 hour ago, Alice said: I don't know if this is the reason but I read a really long article last year in the New Yorker about returns and the whole industry around returning stuff and the basic summary was that returns don't really work the way we think they do. Very little (basically almost nothing) gets returned to the store or site that we buy from. It almost all goes somewhere else to either get destroyed, dumped or to get resold on some other site. This is true even for places like Amazon. One of the startling things in the story to me was that Amazon apparently says that it doesn't dump things in landfills but it's because they burn a lot of the returns. So I'm guessing that returns all go to different places because they have different endpoints...it's not like they are actually going back to an Amazon warehouse. The different companies that are taking the products back are probably contracted to then send them on somewhere...but it's not the same places they get sent. That's somewhat of a guess so I could be really wrong. And I agree with you that it is annoying from a customer side of it. I have seen several “unboxing” videos where people apparently bid on return boxes. Supposedly they have a list of what is in there but the list is vague. The couple I watched, they spent $1,000 on a huge box. Half of it is trash, disgustingly dirty, broken etc. Clearly no one has looked at those items before tossing them in a box. The buyers apparently then keep or resell the rest of it. Quote Link to comment Share on other sites More sharing options...
SHP Posted January 30 Share Posted January 30 5 hours ago, DawnM said: Staples and UPS yesterday. Whole Foods and Kohl's today. We will get these all sent back by the deadline! I feel you. I suspect that it is do discourage people from making returns. I can usually do UPS, which is the most convenient, but there are times I have to go to Whole Foods, which isn't far, just a pain. Then there are times when we are forced to return to Khol's which is a 30 minute drive each way, assuming no traffic. I hate that. I talk to costumer service and nothing. Amazon has become an over priced pain the butt. Quote Link to comment Share on other sites More sharing options...
Tap Posted January 30 Share Posted January 30 9 hours ago, LuvToRead said: I feel like i'm doing something wrong! When I return something, Amazon doesn't tell me where to return it. I just print the label and take it to the hardware store. I take everything to the same place. Am I missing something? There aren't any UPS or Kohls within 30 minutes of me so maybe that's why? Yes, It is based on proximity of return locations. 1 Quote Link to comment Share on other sites More sharing options...
LuvToRead Posted January 30 Share Posted January 30 2 minutes ago, Tap said: Yes, It is based on proximity of return locations. That makes sense. I thought maybe I was doing something wrong! But the hardware store always takes them along with the $2 per package fee!! Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 31 Author Share Posted January 31 And remember my issue with 30 orders disappearing from my account and then some of them showing on my app but not on my computer? Well, now most of them are gone from my app as well. Thankfully, something I am returning I took a screenshot of the return code because it is no longer in my purchased list! This is just crazy. Quote Link to comment Share on other sites More sharing options...
DawnM Posted January 31 Author Share Posted January 31 13 hours ago, LuvToRead said: That makes sense. I thought maybe I was doing something wrong! But the hardware store always takes them along with the $2 per package fee!! Oh wow, I don't pay anything to return. 1 Quote Link to comment Share on other sites More sharing options...
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