PrincessMommy Posted December 22, 2016 Share Posted December 22, 2016 what can I do. It's been longer than 36hrs. It says that it was delivered Tues. at 12:49pm. I can't find it and it's one I was specifically waiting for too. Of course, it's a Christmas gift and even if they send another one, it won't get here in time. I can't find anything on Amazon's website except to wait 36hrs or double check to make sure it isn't really out there :cursing: 1 Quote Link to comment Share on other sites More sharing options...
UCF612 Posted December 22, 2016 Share Posted December 22, 2016 Double check your account to make sure it is the right address selected for that package. Especially if you've moved! Last year my delivered but not here box had been sent to our old house. Quote Link to comment Share on other sites More sharing options...
UCF612 Posted December 22, 2016 Share Posted December 22, 2016 Then call Amazon if all that checks out. Quote Link to comment Share on other sites More sharing options...
Carrie12345 Posted December 22, 2016 Share Posted December 22, 2016 One piece of advice - Double check any other boxes. It might not apply, but it's worth a shot. With all the app and email notifications, I expected one item in a separate box, but it turns out the item was under a larger item in a box I didn't bother to fully unload. 1 Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 Double check your account to make sure it is the right address selected for that package. Especially if you've moved! Last year my delivered but not here box had been sent to our old house. It was ordered with several other things and everything else has been delivered. Address is right. Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 One piece of advice - Double check any other boxes. It might not apply, but it's worth a shot. With all the app and email notifications, I expected one item in a separate box, but it turns out the item was under a larger item in a box I didn't bother to fully unload. It's a large item. Thanks though. Quote Link to comment Share on other sites More sharing options...
creekland Posted December 22, 2016 Share Posted December 22, 2016 Unfortunately, package theft is rampant this time of year. I literally just finished watching a segment on the news (CNN) about it and how much it's increasing. I'd be concerned someone followed the delivery truck and helped themselves to your package. 1 Quote Link to comment Share on other sites More sharing options...
FriedClams Posted December 22, 2016 Share Posted December 22, 2016 Any roads near yours with the same numbers? In our old neighborhood we frequently re-delivered stuff that wasn't ours but the "other" 1234 ----- Road. This time of year I stack a lot and might not notice. It's worth a drive around the neighborhood. 1 Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 Then call Amazon if all that checks out. link? Quote Link to comment Share on other sites More sharing options...
OneStepAtATime Posted December 22, 2016 Share Posted December 22, 2016 We frequently have items delivered to other addresses, especially at this time of year. This year in particular a set of packages didn't arrive and my husband was sure they had been stolen because I didn't get to the door right away. I was home all day. I checked the door several times. I was sure he was wrong. Postman came by to personally deliver our mail a couple of days later and to tell us that he had noticed packages at a house that is currently empty. He checked the labels and it had our name and address on the box. They were delivered to the wrong house by UPS. DD and I rushed down the road to get the boxes. Turns out UPS has a lot of rookies doing deliveries right now. Several other boxes ended up at the wrong location. We have been able to retrieve them but I wonder how many have not? I hope you can find your package! :grouphug: Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 Any roads near yours with the same numbers? In our old neighborhood we frequently re-delivered stuff that wasn't ours but the "other" 1234 ----- Road. This time of year I stack a lot and might not notice. It's worth a drive around the neighborhood. This is entirely possible. I may go to the other house with a similar address. 1 Quote Link to comment Share on other sites More sharing options...
bettyandbob Posted December 22, 2016 Share Posted December 22, 2016 I had this happen recently. After contacting Amazon, they cancelled the order, refunded the money. It was a pain because it was a book I needed for professional certification test which occurred within a week of the order not arriving. (I took the test cramming with other materials. I found out yesterday I passed). I hope you have good outcome with your present. 5 Quote Link to comment Share on other sites More sharing options...
TheReader Posted December 22, 2016 Share Posted December 22, 2016 We've had to contact them about this, and they are fabulous about making it right. To contact them: In the search bar on Amazon, type "contact Amazon" and hit enter. It will pull up a link to contact them via email, chat, etc. Click the big "Amazon Customer Service" banner, then choose the tab for which problem you're having under the step one section. In the step two section, there's a scroll bar menu thing/drop down menu, asking how would you like to contact us? Select phone, and it actually has you out in your number and they call you right back. Hope that helps! 4 Quote Link to comment Share on other sites More sharing options...
SparklyUnicorn Posted December 22, 2016 Share Posted December 22, 2016 Bummer! This happened to me one year. I got a bunch of packages, but one was missing. The item missing wasn't expensive and was a gift for me, but then it wasn't anything that special. So I decided to just take a refund. About 2 months later a neighbor came to my door with the package. She said she found it buried under snow when she was shoveling! It must have blown away and got buried. 1 Quote Link to comment Share on other sites More sharing options...
4Kiddos Posted December 22, 2016 Share Posted December 22, 2016 I had a problem with this and Amazon was amazing at fixing it right away. I did the chat thing and they were so helpful and sent a new one out right away. 1 Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 We've had to contact them about this, and they are fabulous about making it right. To contact them: In the search bar on Amazon, type "contact Amazon" and hit enter. It will pull up a link to contact them via email, chat, etc. Click the big "Amazon Customer Service" banner, then choose the tab for which problem you're having under the step one section. In the step two section, there's a scroll bar menu thing/drop down menu, asking how would you like to contact us? Select phone, and it actually has you out in your number and they call you right back. Hope that helps! Thanks for that idea! I hadn't thought to put it in the search. I had to laugh a little because along with the contact link was the book "Contact" by Carl Sagan :lol: 1 Quote Link to comment Share on other sites More sharing options...
RegGuheert Posted December 22, 2016 Share Posted December 22, 2016 (edited) Sorry, PrincessMommy! I hope you can get this resolved before Christmas. Edited December 22, 2016 by RegGuheert 1 Quote Link to comment Share on other sites More sharing options...
smstjohn Posted December 22, 2016 Share Posted December 22, 2016 Did you go to the actual carrier site that Amazon used to deliver the package? Does it say it was delivered as well? There were a few packages I had where Amazon had different updates and delivery from USPS. Hopefully, that's all it is. 3 Quote Link to comment Share on other sites More sharing options...
gstharr Posted December 22, 2016 Share Posted December 22, 2016 Long shot. Look around the porch for an errant delivery attempt sticker . If it was left with a neighbor, they usually jog down the address on the slip and stick it on your door. On-line won't show this type of delivery. Quote Link to comment Share on other sites More sharing options...
RootAnn Posted December 22, 2016 Share Posted December 22, 2016 We had this happen a couple of times. Once, the seller was a fraud & sent something (who knows what) to a completely different address (different state) and from looking at comments (after the fact), did this to everyone. Bogus, but Amazon eventually refunded my money. The other time wasn't an Amazon purchase & the box was more of a small (heavy) crate. UPS said it was delivered. The seller followed up with UPS. They have some sort of GPS thing that tracks all sorts of things. It took weeks. We were called several times. The driver stopped by twice to talk to us. Turns out, he had delivered it to our neighbor and the neighbor had just kept the crate in his garage - not doing anything with it, despite seeing us almost every day. ( :glare: Don't get me started on this neighbor.) Ask neighbors if they got a package they weren't expecting! (Just a couple of months ago, UPS delivered a package to a different neighbor by mistake ( :confused1: totally different address/name ) and she opened it. Then, she ran it over with her apologies! 1 Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted December 22, 2016 Share Posted December 22, 2016 (edited) I've had carriers scan an item as delivered - before it was delivered. (that one *really* ticks me off! I think they have a financial incentive to "deliver on time") it usually eventually showed up. last night - I started opening an amazon box, before I noticed it was addressed to my neighbor. like you, they're probably wondering where their "delivered" box is. I'll take it over later this morning. at a civilized hour. contact amazon. eta: If I hadn't started opening it - I would have just left it on their porch. but I want to apologize for starting to open it. (it's not open, just started.) Edited December 22, 2016 by gardenmom5 2 Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted December 22, 2016 Share Posted December 22, 2016 (edited) about similar addresses -not as common now with printed labels - but we used to get stuff to a certain house all. the. time. because someone was being lazy about how they made their "9", vs the "0" in the same place in our addresses. eta: I even had a city meter person do that to us. the put a "your water is getting shut off' notice on my door. which freaked me out - until I noticed *they had the wrong street*. Edited December 22, 2016 by gardenmom5 Quote Link to comment Share on other sites More sharing options...
VaKim Posted December 22, 2016 Share Posted December 22, 2016 As stated above, Amazon is great about making things right. However, also check the delivery method and make sure it wasn't delivered to your post office to be delivered via USPS. That has happened to me before. I hate smartpost! 3 Quote Link to comment Share on other sites More sharing options...
maize Posted December 22, 2016 Share Posted December 22, 2016 If it's for Christmas I would contact Amazon right away so they have time to ship a replacement. Quote Link to comment Share on other sites More sharing options...
chocolatechip Posted December 22, 2016 Share Posted December 22, 2016 Check with your neighbors. The lady down the street brought over a package of mine a couple days ago that had been delivered to her. Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted December 22, 2016 Author Share Posted December 22, 2016 If it's for Christmas I would contact Amazon right away so they have time to ship a replacement. I did, unfortunately it is out of stock. It's also out of stock locally. Sigh. I got my money back, but what i want is the present. Fortunately, this is for an adult child... but still. Nothing like getting an IOU for Christmas :blush: 1 Quote Link to comment Share on other sites More sharing options...
Kassia Posted December 22, 2016 Share Posted December 22, 2016 we had that happen before and contacted the post office and Amazon. Turns out that the package was delivered to the wrong address. The carrier went and got it and brought it to us (I don't know how she knew where it ended up). Amazon was great and ordered a replacement which I was able to cancel in time when the carrier found our lost package. Sorry your item is out of stock. This time of year can be rough with online orders! Quote Link to comment Share on other sites More sharing options...
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