lexi Posted November 26, 2015 Share Posted November 26, 2015 (edited) My vacuum died. Today. I need it today. Ugh!This is a Dyson that is not even a year old. It's not supposed to do this already!What do I do? And what type should I get instead?My house has two floors of carpet and the third floor is tile and wood. We have no pets.I'm so frustrated. My floors are so messy right now and I need to vacuum them. Update: So my hubby has spent so much time today taking this stupid vacuum apart and checking all hoses and things. We have a Dyson Cinetic Big Ball Pet Hair + Allergy. It completely lost all suction even through the hose. We could find nothing that was blocking it. But after watching videos on YouTube and reading a million Amazon reviews we discovered the problem. A small filter had gotten dirty and caused the relief valve to release which meant that there was no suction. Apparently this is a problem that many users have with this model. Thankfully now we know how to clean it and fix it. But I'm so very frustrated that I purchased this expensive vacuum that "never loses suction" only for it to lose suction for a variety of different reasons - if the hose is slightly kinked, if it sucks up a small piece of cereal, if the hard to clean filter has a little bit of hair on it.....This thing is supposed to handle these types of messes. So this is your PSA for today: Don't buy this awful, awful vacuum. It is so temperamental and it's making me nuts! However, I'm incredibly thankful that I can vacuum my house today. I now have suction with the vacuum. I spent the last two days ripping down wallpaper, cleaning walls, filling holes, and sanding the walls. My house is wrecked. And I also cooked Thanksgiving meal. Today I tried to clean up the bathroom remodel mess and the Thanksgiving cooking mess. And as soon as I turned on the vacuum I realized it wasn't working. It was not a good day to have a broken vacuum. It does look like it's still under warranty and I WILL be calling the company when they reopen. Grr! But my bathroom remodel is looking good so far! At least there's that! Edited November 26, 2015 by lexi 5 Quote Link to comment Share on other sites More sharing options...
SparklyUnicorn Posted November 26, 2015 Share Posted November 26, 2015 Oh dear. That's crazy. I've had mine for 10 years. I did have to replace a couple of parts, but it's still going strong. What about asking a neighbor? Of course that depends on how well you know your neighbors. Probably some stores are open too. Quote Link to comment Share on other sites More sharing options...
Lady Marmalade Posted November 26, 2015 Share Posted November 26, 2015 (edited) Did it die completely or is something just off? I've vacuumed my entire house with a crevice tool before. It's a pain, but better than not vacuuming. Edited November 26, 2015 by Lady Marmalade 1 Quote Link to comment Share on other sites More sharing options...
lexi Posted November 26, 2015 Author Share Posted November 26, 2015 My hubby took it apart and cleaned it out and checked to for anything blocking it. Now the hose attachment thing works. But when you try to use it the regular way it just makes a hissing sound and has no suction. I thought this was the brand that wasn't supposed to lose suction like this! Grr! So it doesn't suck. But it is crappy! I'm so mad at it today! We are redoing two bathrooms and my house is beyond messy. Quote Link to comment Share on other sites More sharing options...
Guest2 Posted November 26, 2015 Share Posted November 26, 2015 We love our Hoover wind tunnel and most stores that sell vaccums have it. We had a fancy Meile , but this picks up the dirt and dog hair so much better. Walmart might be open. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
Robin M Posted November 26, 2015 Share Posted November 26, 2015 (edited) Get out the brooms. Something I've had to do in the past. Does it have a belt? Maybe it broke? So sorry! Edited November 26, 2015 by Robin M Quote Link to comment Share on other sites More sharing options...
Guest Posted November 26, 2015 Share Posted November 26, 2015 You should go to Dyson's website and go through the troubleshooting. I have had issues like this before, but worked it out with troubleshoot. 1 Quote Link to comment Share on other sites More sharing options...
dirty ethel rackham Posted November 26, 2015 Share Posted November 26, 2015 You should go to Dyson's website and go through the troubleshooting. I have had issues like this before, but worked it out with troubleshoot. I've had good experiences with the Dyson website when I've had trouble with mine. Sometimes a long fiber can get stuck in the rotating brush. On my model, there is also a filter than can get clogged (especially if you are vacuuming regularly around construction.) 1 Quote Link to comment Share on other sites More sharing options...
Kerileanne99 Posted November 26, 2015 Share Posted November 26, 2015 My vacuum died. Today. I need it today. Ugh! This is a Dyson that is not even a year old. It's not supposed to do this already! What do I do? And what type should I get instead? My house has two floors of carpet and the third floor is tile and wood. We have no pets. I'm so frustrated. My floors are so messy right now and I need to vacuum them. Can't offer advice about what to do today, but call Dyson customer service tomorrow or Monday. They are absolutely awesome. Explain that it is less than a year old and it wouldn't suprise me if they send you a brand new one. I did that with my little Dyson handheld, which I LOVE. Their customer service is a big reason I just got a new Dyson cannister vac for my 10-year wedding anniversary:) 2 Quote Link to comment Share on other sites More sharing options...
TammyS Posted November 26, 2015 Share Posted November 26, 2015 Go knock on a neighbor's door and beg to borrow their vacuum. Then deal with yours tomorrow, when your head will be clearer. 1 Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted November 26, 2015 Share Posted November 26, 2015 In the meantime borrow your neighbor's. I've had to do that when a vacuum died at just the wrong time. Hope you fix it without major hassles too. 1 Quote Link to comment Share on other sites More sharing options...
Lanny Posted November 26, 2015 Share Posted November 26, 2015 Find your receipt and the warranty information. If it is less than 12 months since you bought it, hopefully it is still in warranty. I would contact their Customer Service on Friday (if they are open tomorrow, Black Friday) or on Monday, if they are closed for a 4 day weekend. GL and Happy Thanksgiving! Quote Link to comment Share on other sites More sharing options...
MercyA Posted November 26, 2015 Share Posted November 26, 2015 I'm so sorry, Lexi! If you end up needing a new one, I really like my Panasonic. :grouphug: :grouphug: :grouphug: Quote Link to comment Share on other sites More sharing options...
laundrycrisis Posted November 26, 2015 Share Posted November 26, 2015 Bissell Powerforce bagless. Cheap, reliable and effective. 1 Quote Link to comment Share on other sites More sharing options...
mom2samlibby Posted November 26, 2015 Share Posted November 26, 2015 Do you clean your filter regularly? It's supposed to be washed every 3 months. I've had a Dyson for years and love mine. I own a few other kinds too, but the Dyson is still my favorite. Quote Link to comment Share on other sites More sharing options...
lexi Posted November 26, 2015 Author Share Posted November 26, 2015 Do you clean your filter regularly? It's supposed to be washed every 3 months. I've had a Dyson for years and love mine. I own a few other kinds too, but the Dyson is still my favorite. Yes. I do wash it regularly. Apparently some other part of the filter had dirt and hair covering it so it caused the relief valve to activate and shut off the suction. I regularly clean off the rollers and my hubby cleans out the canister. I'm going to do it even more often now though! Quote Link to comment Share on other sites More sharing options...
Ellie Posted November 26, 2015 Share Posted November 26, 2015 Someone here long ago said she went to a vacuum repair shop, where she was told that people bring in Dysons more than any other brand. o_0 Quote Link to comment Share on other sites More sharing options...
KungFuPanda Posted November 26, 2015 Share Posted November 26, 2015 I asked my vacuum guy about Dysons when it was getting harder to find parts for my kenmore. He opened the back of the shop and let me see that HALF the vacuums waiting to be fixed were Dysons. He had over a dozen back there! He said they're expensive to fix not because it's difficult, but because of how much time it takes to get them apart. I 'think' he recommended Panasonic, or some brand like that that I didn't know made vacuums. I went with a Meile in the end. I love that thing. Quote Link to comment Share on other sites More sharing options...
TammyS Posted November 26, 2015 Share Posted November 26, 2015 Someone here long ago said she went to a vacuum repair shop, where she was told that people bring in Dysons more than any other brand. o_0 Possibly that is a self-selecting group. A Dyson is like, $500. Lots of people have $90 vacuum cleaners. I'm not saying they're better, but I'm willing to bet not many people bother taking a $90 vacuum to the repair guy. 5 Quote Link to comment Share on other sites More sharing options...
Alessandra Posted November 27, 2015 Share Posted November 27, 2015 Thank for the tip. I like my Shop Vac, $50 or so and powerful. Quote Link to comment Share on other sites More sharing options...
trulycrabby Posted November 27, 2015 Share Posted November 27, 2015 Glad you got it fixed, and thanks, because I was just about to buy that vacuum. :grouphug: Quote Link to comment Share on other sites More sharing options...
kitten18 Posted November 27, 2015 Share Posted November 27, 2015 I'm happy you got it fixed for now. I was frequently very frustrated with my Dyson. I replaced it with a Shark and I'm very happy with it. 1 Quote Link to comment Share on other sites More sharing options...
Mergath Posted November 27, 2015 Share Posted November 27, 2015 Possibly that is a self-selecting group. A Dyson is like, $500. Lots of people have $90 vacuum cleaners. I'm not saying they're better, but I'm willing to bet not many people bother taking a $90 vacuum to the repair guy. Possibly also because the cheaper vacuums, like my Hoover Wind Tunnel, are extremely easy to take apart and repair at home. ;) I've never had a problem with it that ten minutes and a screwdriver couldn't solve. 1 Quote Link to comment Share on other sites More sharing options...
Guest Posted November 27, 2015 Share Posted November 27, 2015 I read your update and here are my thoughts: I agree with you. I have a Dyson and a Shark Navigator and I far prefer the much cheaper Shark. I only use the Dyson for the hose and tools because that part of the vacuum is much better than the tools on the Shark. To be fair, with both vacuums, I have had to disassemble them and clean/empty/replace filter bits to restore blocked suction. Also, it is easy to understand how to do this with both models. BUT! The Dyson cost six times as much as the Shark, so there is clearly a part of me that feels like, "Why should I have to go through all this rigamarole to keep this vacuum working?" I don't mind the gymnastics as much with the Shark. I am not at all tempted to buy another Dyson, though. 2 Quote Link to comment Share on other sites More sharing options...
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