LinRTX Posted July 21, 2018 Share Posted July 21, 2018 to ask if a hotel reservation is still needed???!!!! So we are all asleep and the phone wakes me up. They do not leave a message so I call back. It is the hotel where my husband is staying wanting to know if he still wants the reservation. It is 3 AM folks. He is there, called me from there when he arrived since it is a long drive. Now I am wide awake and shaking. And the worse part is I am already on edge because he is climbing my son's favorite mountain to spread his ashes. It is already a hard weekend. 9 Quote Link to comment Share on other sites More sharing options...
Guest Posted July 21, 2018 Share Posted July 21, 2018 Oh my gosh! I would be looking for someone to slap! Nobody needs those midnight calls and it is already an emotional time for you! I’m sorry someone is an idiot and you bore the brunt of it. 2 Quote Link to comment Share on other sites More sharing options...
DawnM Posted July 21, 2018 Share Posted July 21, 2018 What in the WORLD? Did you get a name? Please write a letter to them and complain! I am so sorry. Hugs and prayers, Dawn Quote Link to comment Share on other sites More sharing options...
GinaPagnato Posted July 21, 2018 Share Posted July 21, 2018 So strange! If he had checked in, why would they call you? Somebody obviously screwed up big time. I'm so sorry for this difficult weekend and that it started off this way. <<hugs>> Quote Link to comment Share on other sites More sharing options...
Lizzie in Ma Posted July 21, 2018 Share Posted July 21, 2018 WTH? 3am phone calls are always terror inducing. ❤️ Quote Link to comment Share on other sites More sharing options...
Chris in VA Posted July 21, 2018 Share Posted July 21, 2018 They might have outsourced reservations to a central location in another country and time zone. Big screw up. I'm so sorry. Quote Link to comment Share on other sites More sharing options...
regentrude Posted July 21, 2018 Share Posted July 21, 2018 argh. I am so sorry. Calls at that hours are usually bad news; I would be awake with racing heart. This is absolutely unacceptable, and I would complain. 1 Quote Link to comment Share on other sites More sharing options...
PeachyDoodle Posted July 21, 2018 Share Posted July 21, 2018 Absolutely complain. That is unacceptable, I don't care what their reasons are. I am so, so sorry for this and all you are coping with. 1 Quote Link to comment Share on other sites More sharing options...
Selkie Posted July 21, 2018 Share Posted July 21, 2018 Oh, hugs to you! My anxiety would be through the roof. I am so sorry that happened! Quote Link to comment Share on other sites More sharing options...
happi duck Posted July 21, 2018 Share Posted July 21, 2018 Many (hugs) Quote Link to comment Share on other sites More sharing options...
LinRTX Posted July 21, 2018 Author Share Posted July 21, 2018 I have definitely lodged a complaint, but did not tell them why my husband was there. I called the 800 number since it is a chain and explained before calling a number you need to certain of the time zone you are calling. But this hotel is in the same time zone. I still cannot believe someone would do this. I think the night staff was just bored. Quote Link to comment Share on other sites More sharing options...
school17777 Posted July 21, 2018 Share Posted July 21, 2018 (((Hugs))) So sorry you received an unnecessary call in the middle of the night especially on an emotional day as it is. Thinking of your family as your dh climbs the mountain and spreads your ds’s ashes. How special that you chose his favorite mountain. Quote Link to comment Share on other sites More sharing options...
Bluegoat Posted July 21, 2018 Share Posted July 21, 2018 It sounds like somehow it got missed that he was checked in, and they called to see if he was coming that night. They may even have assumed it would go to his cell wherever he was. Quote Link to comment Share on other sites More sharing options...
Liz CA Posted July 21, 2018 Share Posted July 21, 2018 5 hours ago, Quill said: Oh my gosh! I would be looking for someone to slap! Nobody needs those midnight calls and it is already an emotional time for you! I’m sorry someone is an idiot and you bore the brunt of it. This. So sorry, Linda! If you have it in you, perhaps call the manager and let him/her know that staff needs more training...and I am so sorry about your son. 1 Quote Link to comment Share on other sites More sharing options...
Liz CA Posted July 21, 2018 Share Posted July 21, 2018 37 minutes ago, Bluegoat said: It sounds like somehow it got missed that he was checked in, and they called to see if he was coming that night. They may even have assumed it would go to his cell wherever he was. I suppose this could be the case. However, if they thought the room was not occupied at 3 am, could they not wait until at least 6 or 7 am before calling? I know this is the age of everything being 24/7 but some of us still associate middle-of-the-night phone calls with dire emergencies. Quote Link to comment Share on other sites More sharing options...
Bluegoat Posted July 21, 2018 Share Posted July 21, 2018 15 minutes ago, Liz CA said: I suppose this could be the case. However, if they thought the room was not occupied at 3 am, could they not wait until at least 6 or 7 am before calling? I know this is the age of everything being 24/7 but some of us still associate middle-of-the-night phone calls with dire emergencies. Yes, I would think that too if a phone woke me at that hour. It may be that they were going to give the room to someone else, and that is why they wanted to know if he was planning to arrive - I suspect a lot of people would consider it a courtesy to be contacted rather than show up late and find the room gone. The real error was in not marking him off as checked in. 1 Quote Link to comment Share on other sites More sharing options...
Another Lynn Posted July 21, 2018 Share Posted July 21, 2018 Wouldn't that all be computerized? Not that mistakes couldn't still be made, but so weird! Hugs! Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted July 21, 2018 Share Posted July 21, 2018 ((Linda)) Perhaps your dh could talk to them? He can tell them what time he checked in and tell them how traumatizing it was for you. 1 Quote Link to comment Share on other sites More sharing options...
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