morningcoffee Posted April 14, 2016 Share Posted April 14, 2016 I'm never sure if I should or not. On on the one hand I like to say thankyou to anyone who has taken the time to answer my question but then I wonder if I'm just adding to that employee's inbox clutter and wasting their time having to open my email to see what it is. Normally I err on the side of being polite and saying "thanks" :001_smile: 1 Quote Link to comment Share on other sites More sharing options...
Guest Posted April 14, 2016 Share Posted April 14, 2016 Negative. Quote Link to comment Share on other sites More sharing options...
Prairie~Phlox Posted April 14, 2016 Share Posted April 14, 2016 No 1 Quote Link to comment Share on other sites More sharing options...
bagel270 Posted April 15, 2016 Share Posted April 15, 2016 Only on a live chat. 2 Quote Link to comment Share on other sites More sharing options...
marbel Posted April 15, 2016 Share Posted April 15, 2016 No. And, I worked in some form of customer service for 20 years and I don't think I would want people to do that. It's true that this was before wide use of email/chat/etc so I can't say for sure. But, I'd be wondering if I had to respond to that with "thank you for your business" or some such. I was always just happy when people didn't yell at me. :-) If someone is super helpful, send a message to the company praising them for their good work. 1 Quote Link to comment Share on other sites More sharing options...
Tsuga Posted April 15, 2016 Share Posted April 15, 2016 I'm never sure if I should or not. On on the one hand I like to say thankyou to anyone who has taken the time to answer my question but then I wonder if I'm just adding to that employee's inbox clutter and wasting their time having to open my email to see what it is. Normally I err on the side of being polite and saying "thanks" :001_smile: Yes, I always mail a thank you and have a nice day. 2 Quote Link to comment Share on other sites More sharing options...
Lanny Posted April 15, 2016 Share Posted April 15, 2016 Yes I do. The most recent was with Logitech. I asked about which stores in the Orlando area sell the 2 items my wife wants and I got the answers. That will save us time when we are up in Orlando and I appreciate it. 1 Quote Link to comment Share on other sites More sharing options...
Suzanne in ABQ Posted April 15, 2016 Share Posted April 15, 2016 I might, but I'd put it in the subject line, something like "Thanks for your help. (no message)" 3 Quote Link to comment Share on other sites More sharing options...
Spryte Posted April 15, 2016 Share Posted April 15, 2016 I do. I worry that it will clog their inbox, but I figure that a nice thank you that they can delete is not too bad. 1 Quote Link to comment Share on other sites More sharing options...
Bluegoat Posted April 15, 2016 Share Posted April 15, 2016 I can never decise if I should, so usually I end up not sending one. 1 Quote Link to comment Share on other sites More sharing options...
Tsuga Posted April 15, 2016 Share Posted April 15, 2016 I might, but I'd put it in the subject line, something like "Thanks for your help. (no message)" Brilliant. I will do that in the future. Great compromise. 2 Quote Link to comment Share on other sites More sharing options...
Guest Posted April 15, 2016 Share Posted April 15, 2016 I might, but I'd put it in the subject line, something like "Thanks for your help. (no message)" Perfect! Quote Link to comment Share on other sites More sharing options...
SparklyUnicorn Posted April 15, 2016 Share Posted April 15, 2016 Sometimes... 2 Quote Link to comment Share on other sites More sharing options...
mamiof5 Posted April 15, 2016 Share Posted April 15, 2016 I always do, and wish them a blessed rest of the week. 1 Quote Link to comment Share on other sites More sharing options...
SKL Posted April 15, 2016 Share Posted April 15, 2016 It depends on the type of conversation and if it's easy to reply. If someone gave me truly personal service and I can reply to the email without a lot of fuss, I will do it. If I have to click links and go online and fill in text boxes bla bla bla, forget it. If I dealt with a robot or similar, nope. 1 Quote Link to comment Share on other sites More sharing options...
Kathryn Posted April 15, 2016 Share Posted April 15, 2016 I always wonder about this. I rarely do it, for the reason stated. I feel like I'm making more work for them. 1 Quote Link to comment Share on other sites More sharing options...
Arcadia Posted April 15, 2016 Share Posted April 15, 2016 (edited) My first job was with HP customer service (post-sales tech support) and they factor in thank you letters/emails/cards for performance appraisal. ETA: Whether I email back a thank you depends on the help. If I fill in an online help contact form and someone email me an answer, I'm unlikely to email a thank you. If there were emails back and forth to resolve an issue, I would email a thank you. Edited April 15, 2016 by Arcadia 1 Quote Link to comment Share on other sites More sharing options...
IsabelC Posted April 15, 2016 Share Posted April 15, 2016 (edited) I usually thank them in advance when I'm making the query in the first place. I don't think it's necessary to thank them in another message if they just answered the question as expected, but I would thank them again if they were super helpful or did something extra for us, or the enquiry was especially complex. If they really go above and beyond, I also like to provide feedback to the company so that hopefully their boss will realize how great their customer service was. . Edited April 15, 2016 by IsabelC 1 Quote Link to comment Share on other sites More sharing options...
Reefgazer Posted April 15, 2016 Share Posted April 15, 2016 I usually do. 1 Quote Link to comment Share on other sites More sharing options...
RoughCollie Posted April 15, 2016 Share Posted April 15, 2016 I do email a thank you note. I figure that the service rep will be glad to hear it. I have talked to plenty of acquaintances and friends who do customer service work and they say it is a difficult job. Apparently, people who are actively rude are very, very rude Anyway, no way to go wrong by being appreciative.. 1 Quote Link to comment Share on other sites More sharing options...
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