fairfarmhand Posted January 25, 2013 Share Posted January 25, 2013 About 2 weeks ago, I bought a large Pyrex baking pan. Today, I put some yeast rolls in it for baking and when I opened the oven, the pan was shattered into a million pieces in my oven. Immediately I called the company. They are sending out a replacement AND giving me a 30 dollar credit for whatever items I'd like from their website. I am so impressed. I didn't have a receipt or the packaging, but they simply took my word for it. I just wanted to brag on them for their customer service. The young man I talked to was polite and helpful and he even apologized on behalf of the company for the mess in the oven and the waste of food. Quote Link to comment Share on other sites More sharing options...
Mrs Mungo Posted January 25, 2013 Share Posted January 25, 2013 Wow, that's amazing! We've actually had quite a few people here have this happen, but I don't think anyone has called the company before? Quote Link to comment Share on other sites More sharing options...
Pegasus Posted January 25, 2013 Share Posted January 25, 2013 I saw a news item about this very thing recently. The new Pyrex is not the same glass formulation as the old Pyrex and sudden changes in temperature are MUCH more likely to make it shatter. The company knows this and that is why they didn't question your story. Cherish any old Pyrex that you have! Quote Link to comment Share on other sites More sharing options...
Tammyla Posted January 25, 2013 Share Posted January 25, 2013 I'm glad they fixed it and no one was hurt. I've had a new pan shatter and it scarry-scarry. (It was a frozen lasagna, thawed in the fridge then left on the counter for a short time; obviously not long enough though.) I love my old stuff now and treat it like delicate glass. I'll never ever put a cold pan into the oven again. Quote Link to comment Share on other sites More sharing options...
Mrs Mungo Posted January 25, 2013 Share Posted January 25, 2013 I saw a news item about this very thing recently. The new Pyrex is not the same glass formulation as the old Pyrex and sudden changes in temperature are MUCH more likely to make it shatter. The company knows this and that is why they didn't question your story. Cherish any old Pyrex that you have! Do we know when it changed? Most, if not all, of my Pyrex is from when we first married, and I've taken it out of the fridge and popped it in the oven many times. http://www.techdirt.com/articles/20120202/15510717640/shattering-pyrex-to-show-massive-weakness-trademark-law.shtml Looks like the company was sold in 1998. I think most of my pyrex dishes pre-date that. Quote Link to comment Share on other sites More sharing options...
fairfarmhand Posted January 25, 2013 Author Share Posted January 25, 2013 I was just glad that it wasn't a chicken casserole or a lasagna. I still have broken glass to clean up, but it's not all goopy with food. Here's the snopes article I found about Pyrex. http://www.snopes.com/food/warnings/pyrex.asp Quote Link to comment Share on other sites More sharing options...
Pegasus Posted January 25, 2013 Share Posted January 25, 2013 Do we know when it changed? Most, if not all, of my Pyrex is from when we first married, and I've taken it out of the fridge and popped it in the oven many times. http://www.techdirt....emark-law.shtml Looks like the company was sold in 1998. I think most of my pyrex dishes pre-date that. Here's a good article about the change. It states that the timing is unclear. http://www.consumerreports.org/cro/magazine-archive/2011/january/home-garden/glass-cookware/glass-bakeware/index.htm It used to be made with borosilicate and is now made with soda lime glass which is less expensive to produce. Quote Link to comment Share on other sites More sharing options...
Parrothead Posted January 25, 2013 Share Posted January 25, 2013 Do we know when it changed? Most, if not all, of my Pyrex is from when we first married, and I've taken it out of the fridge and popped it in the oven many times. http://www.techdirt.com/articles/20120202/15510717640/shattering-pyrex-to-show-massive-weakness-trademark-law.shtml Looks like the company was sold in 1998. I think most of my pyrex dishes pre-date that. I remember when they used to advertise that the stuff was good for fridge to oven. It was a selling point. Now the packaging has warning labels. Because of this I'm slowly changing out all my glass cookware to stainless. Quote Link to comment Share on other sites More sharing options...
Miss Tick Posted January 25, 2013 Share Posted January 25, 2013 I had the same experience (minus the $30 credit) about 5 years ago. Have fun shopping! Quote Link to comment Share on other sites More sharing options...
UrbanSue Posted January 25, 2013 Share Posted January 25, 2013 I had one newer pyrex explode on me and that was the end of my pyrex! Glad to hear the company was so great about it for you. Quote Link to comment Share on other sites More sharing options...
elfgivas Posted January 25, 2013 Share Posted January 25, 2013 maybe try ebay and buy some of the old stuff with their rebate? sorry this happened to you, glad they handled it well, agree with another poster that this is because they have done it many, many times. sigh.... ann Quote Link to comment Share on other sites More sharing options...
fairfarmhand Posted January 25, 2013 Author Share Posted January 25, 2013 I am definitely going to be much more careful about temperature change. I think someone could have been hurt if it had shattered like that on the counter or if I'd opened the oven or something. For my credit, I will probably get some storage pieces and mixing bowls. Quote Link to comment Share on other sites More sharing options...
Lara in Colo Posted January 25, 2013 Share Posted January 25, 2013 Is there a way to tell the age/maker of the pan? Quote Link to comment Share on other sites More sharing options...
songsparrow Posted January 25, 2013 Share Posted January 25, 2013 Did you put a cold pan into a hot oven? Or a room-temperature pan into a hot oven? I've put cold Pyrex into a cold oven, then turned the oven on, without incident, but now I'm concerned. Quote Link to comment Share on other sites More sharing options...
misty.warden Posted January 25, 2013 Share Posted January 25, 2013 We're not supposed to put room temperature pans into pre-heated ovens?? :crying: I'm so screwed. Quote Link to comment Share on other sites More sharing options...
fairfarmhand Posted January 25, 2013 Author Share Posted January 25, 2013 According to the company website, you should ALWAYS preheat the oven before placing the pan in it. They say nothing about a cool or room temp pan going into the oven but they do mention to always preheat prior to placing the pan in the oven. I took my pan out of the fridge for about an hour (so the rolls would rise) After they rose, I heated the oven and set them in there after the oven was the right temp. Quote Link to comment Share on other sites More sharing options...
Mrs Mungo Posted January 25, 2013 Share Posted January 25, 2013 If you cannot put a room temperature dish into a hot oven, then it should not be advertised as a baking dish. Because that is totally normal use. Quote Link to comment Share on other sites More sharing options...
Joules Posted January 25, 2013 Share Posted January 25, 2013 Is there a way to tell the age/maker of the pan? The Pyrex is stamped on the bottom. If you have some of both old and new, you can easily tell the difference. The older Pyrex looks clear/grey when you look at an edge. The new ones have a greenish color at the edge. I try to only bake in the old stuff. Quote Link to comment Share on other sites More sharing options...
Susan C. Posted January 25, 2013 Share Posted January 25, 2013 Does anyone still make the borosilicate pans? Ds broke one of my old ones..... :cursing: and the replacement is greenish, so I know to be careful with it. Quote Link to comment Share on other sites More sharing options...
icecream Posted January 25, 2013 Share Posted January 25, 2013 I quit buying Pyrex a while back, too. I'd rather spend a little more on a baking dish that doesn't have to be coddled so much. Quote Link to comment Share on other sites More sharing options...
Lara in Colo Posted January 25, 2013 Share Posted January 25, 2013 Does anyone still make the borosilicate pans? Ds broke one of my old ones..... :cursing: and the replacement is greenish, so I know to be careful with it. Shop thrift stores Quote Link to comment Share on other sites More sharing options...
happypamama Posted January 25, 2013 Share Posted January 25, 2013 My 9x13 Pyrex pan from the year we got married, 1998, has not shattered, and I've taken it from fridge to (preheated) oven multiple times. That's pretty fabulous customer service! Quote Link to comment Share on other sites More sharing options...
Mrs Mungo Posted January 25, 2013 Share Posted January 25, 2013 Does anyone still make the borosilicate pans? Ds broke one of my old ones..... :cursing: and the replacement is greenish, so I know to be careful with it. http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dkitchen&field-keywords=borosilicate Quote Link to comment Share on other sites More sharing options...
Carrie12345 Posted January 25, 2013 Share Posted January 25, 2013 I love my old Pyrex, but I wouldn't take the new stuff if THEY paid ME. Not worth the risk of physical harm or even just the hassle of fixing a new glass-shard-free meal. Quote Link to comment Share on other sites More sharing options...
Candid Posted January 25, 2013 Share Posted January 25, 2013 http://cookware.lecreuset.com/cookware/category_Bakeware_10151_-1_20002_24055 also has bakeware that can do more than even the old Pyrex stuff. I find it at TJ Maxx and other cost cutters and snap it up. Added bonus is that it much prettier than Pyrex. Quote Link to comment Share on other sites More sharing options...
Cafdog Posted January 26, 2013 Share Posted January 26, 2013 They've also changed their traditional glass measuring cups. The new ones just got terrible reviews on America's Test Kitchen. They advised going to garage sales to find the old ones! :laugh: Quote Link to comment Share on other sites More sharing options...
Baseball mom Posted January 26, 2013 Share Posted January 26, 2013 :thumbup1: on customer service Quote Link to comment Share on other sites More sharing options...
Mrs Mungo Posted January 26, 2013 Share Posted January 26, 2013 They've also changed their traditional glass measuring cups. The new ones just got terrible reviews on America's Test Kitchen. They advised going to garage sales to find the old ones! :laugh: There is a kitchen wares dealer at one of our local antique malls. He sells new and used stuff. I just bought two old-school measuring cups with the measurements molded in. He said it was the last batch he was able to get. Quote Link to comment Share on other sites More sharing options...
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