KatieJ Posted December 17, 2013 Share Posted December 17, 2013 For those of you who recall my situation with a local sewing store and the full refund I had to fight to get, here's more. Recently I received a letter from the State's attorney general with a copy of the response they received from the sewing store. The sewing store explaination is definately in their favor and describes me as indecisive and last minute. The facts are, they didn't notify me when they claim they did, and the reason I cancelled the day before the event is that is the time frame they gave me. I did get my refund, even tho I had to fight for it. Do I follow up with a letter to the AG pointing out the details, or just let it go. Quote Link to comment Share on other sites More sharing options...
mom2samlibby Posted December 17, 2013 Share Posted December 17, 2013 I think I would send the AG a letter with the facts on your side. That way they have a record from both parties. Quote Link to comment Share on other sites More sharing options...
Lawana Posted December 17, 2013 Share Posted December 17, 2013 If it were me, I would write a letter with my point of view, only because I would otherwise think about it and stew. Quote Link to comment Share on other sites More sharing options...
bettyandbob Posted December 17, 2013 Share Posted December 17, 2013 I might follow up. If I did, I would be specific with dates of communication and provide copies of emails that back up my statements. I'd probably only follow up if there was a chance that I would be required to pay back my refund, because my life is a bit stressful and having time to get to this kind of stuff is hard. I would still think I should follow up because I hate being painted in a dishonest manner. Quote Link to comment Share on other sites More sharing options...
5of5 Posted December 17, 2013 Share Posted December 17, 2013 I probably would... they might take a lack of response as conceding the facts of the case. Quote Link to comment Share on other sites More sharing options...
plansrme Posted December 17, 2013 Share Posted December 17, 2013 I probably would... they might take a lack of response as conceding the facts of the case. Yes. I pretty make this a guiding principle of my life: silence = approval. I am not very popular, but I figure that I am making things better for the consumers/parents/citizens who come behind me. Quote Link to comment Share on other sites More sharing options...
zoobie Posted December 17, 2013 Share Posted December 17, 2013 It's important to you, obviously, so yes. I'd keep it very short and very factual. Please accept this letter as a rebuttal of the response from the store dated December X, ... The store asserts that they notified me on X date; however, I did not receive notification until X date. (Even better if you can add "as evidenced by...") Quote Link to comment Share on other sites More sharing options...
Catwoman Posted December 17, 2013 Share Posted December 17, 2013 I agree with everyone else. Respond with very specific details about the lengths you had to go through to get your refund as well as reiterating your reasons for wanting the refund. I remember what a hard time you had with that store, and I don't think you should let this go. Quote Link to comment Share on other sites More sharing options...
readwithem Posted December 17, 2013 Share Posted December 17, 2013 They're probably counting on your not following through with the AG. You need to document your side of the incident. I agree just make it short and sweet but give the dates documenting when they actually communicated with you. And I would ask the AG's office to let you know that they have placed your correspondence in their file. Then you can put it to bed. Quote Link to comment Share on other sites More sharing options...
Garga Posted December 17, 2013 Share Posted December 17, 2013 Follow up. There are always two sides to the story. Give them yours. No biggie. Quote Link to comment Share on other sites More sharing options...
GSOchristie Posted December 17, 2013 Share Posted December 17, 2013 Correction letter, just because I can't let that kind of thing go. I would lie in bed at night drafting letters until I sent one ;). Quote Link to comment Share on other sites More sharing options...
QueenCat Posted December 17, 2013 Share Posted December 17, 2013 Follow up with AG, please. That way if someone else has an issue with this company later on, there is more evidence to past problems. Quote Link to comment Share on other sites More sharing options...
Annie G Posted December 17, 2013 Share Posted December 17, 2013 I'd follow up. Quote Link to comment Share on other sites More sharing options...
Harriet Vane Posted December 17, 2013 Share Posted December 17, 2013 Follow up. Keep it business-like, unemotional, and factual. Provide a bulleted list of dates with interactions, like so: 12/16/13 Received cancellation notice in mail (attached). 12/16/13 Called store and spoke with Jane Doe regarding the proposed substitution for the retreat. Jane Doe offered XYZ; I requested refund. Also attach printed emails and any documentation (photocopied). Quote Link to comment Share on other sites More sharing options...
LMA Posted December 17, 2013 Share Posted December 17, 2013 Agree with all of the above. It is important to document this info with the AG in case the store does it again. Your info will be reviewed again. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.