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Helpdesk

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  1. I apologize for the tone that came across. It wasn't meant to be belittling. To tell the truth it would be a lot less work for me to delete an account than to repeatedly go through these discussions privately with multiple people. It' has always been board policy that we don't delete accounts. In my early days, I deleted a few before I knew of the policy, but that was my mistake. Again, I apologize that the tone came across belittling. However, I'll leave it alone so people can understand the thread in context. Oh, and Ting Tang, my response was certainly not directed at you personally! The question was the occasion for my response, not the cause.
  2. We don't delete accounts, but you can delete or edit individual posts. I already responded to you in a message, Ting Tang, but for others who might read this post: Most of the time (not speaking to this particular request), when people want their account deleted, it is for one of three reasons: They've overshared. They've gotten into a scrum. They've found it impossible to step away, and want their time back. Here are some friendly suggestions to deal with each of these: I've overshared. OK. Most of us have done that at one time or another. You can go back and edit your oversharing post, deleting the entire content or just the oversharing part. It might help if you also changed your screen name. And take a moment before you post to remember that the internet is forever. I've gotten into a scrum. OK. I have done that, too, in my civilian account. One thing you can do is to edit your posts as above, or you can back away and stop posting, without making a "scene" about it. Just back away. Others may have suggestions about this situation, but I've found that backing away works for me..not having to have the last word, not pouring gasoline on a fire. I'm addicted and I can't stop posting. OK. In the 20 years I have been on the forums, I have had to do a "board fast" from time to time. (Same with Facebook...other things that take too much of my time or get me riled up for no benefit. Right now I am on an Instagram fast...I want my time back.) People have handled this in a few ways. One that works for many people who can't control themselves is to have a trusted friend reset the password and log off. When you want to come back on, the friend can give you the password. One way to help increase self-control is to devise a pleasant and profitable substitute (that's what I did to develop self-control re: the forums). "When I feel like running to the forums and making a post, instead I am going to ____ for 15 minutes." (knit, garden, go outside, fury-clean a drawer, write a note to a friend...you fill in the blank). Note: I discovered that "have a bowl of ice cream" WORKED but had other side effects. One option that is not helpful to a discussion board is to create a new account. It diminishes the integrity of the relationships among the people on the forums, and it tends to lead to bad behavior overall. If you have duplicate accounts, please let me know so I can merge them into the one you prefer. Integrity, internet hygiene, and self control are traits we want to teach our children...we can practice them ourselves in our own internet (and other) activities. I hope these suggestions are helpful to those who have had this question themselves. Others may have helpful suggestions, as well. Helpdesk
  3. ScoutTN, will you please open a support ticket (support@welltrainedmind.com) and tell me what device/s and browser/s you use? That way we can replicate the problem (maybe). So, something like PC/Windows/Chrome or iPhone/Safari--that info. Thank you!
  4. OK. Let me look into this a little further.
  5. Oh, trust me--I understand! So does the chipmunk inside my computer.
  6. There's an FAQ for that! (smile). https://support.welltrainedmind.com/hc/en-us/articles/360000887167-How-to-clear-your-cache
  7. Take a look at this article from our FAQs to see some suggestions for using SOTW with intermediate students.
  8. OK...now that's two. I'll keep a bit of a watch on this...but I wonder if it would help to clear your cache...so you get a fresh link to the forums. The system is updated relatively frequently and an old link (using a cookie or whatever) might not be a great help here.
  9. Hey there, Angela. As this seems to be local to your situation it would help us to troubleshoot the problem with you if you will send an email to support@welltrainedmind.com. That way, we can work with your personal set-up. Thanks.
  10. And check out our Help Center - FAQ: the article Where to Start... is a good place to begin.
  11. I asked TPTB for clarity on this and here is the guidance: If you have an education-related business, you can put the link to your business in your signature, and if someone asks you about it, you can respond. However, if your only participation in the forums is flogging your business, then that's outside the spirit of the thing. So, participate in discussions, offer advice, whatever, and if someone asks about your business, feel free to respond. This is a bit more information, and beyond the scope of your question, but will give guidance to others who might wonder about their own situation: if your business is not related to education, and you join up only to advertise, it's fair game to label this spam. People come to this forum around the issue of education, and that's where we keep the focus.
  12. Thanks for posting that, @Resilient. I was just coming to do so, myself. I'll mention that you can get to the FAQs by scrolling to the blue section at the bottom of the website and clicking "Visit Our Help Center".
  13. Perhaps these articles from our website can be of help. One of them was written by a staff member who faced these challengesl
  14. Hello, all-- The forum software will be updated sometime during the week of November 8. The expectation is that the site will be down for a very short time. As always, hope for the best, but expect a glitch or two. This update will require no action from you, the members. This post is just to give you a heads-up and to let you know that if you happen to log on when the system is down, be a little patient and try again in half an hour or so. --Helpdesk
  15. It has always been board policy not to delete accounts. I did so for a few accounts as I did not know the policy, but now that I know it, I don't delete accounts. When whole accounts are deleted, so is helpful information and posts that make the discussion cohere. Individual members can delete individual posts they have made and regret. As Jean notes, the internet is forever--and it pays to count ten before hitting Submit. (Same goes for emails and Send.) It might be helpful for people to share on this thread the things they have learned the hard way and/or the things they are teaching their children about how to be safe and regret-free on the internet, in personal communication and in social media. Here are three I learned and taught my students: The first one I learned the hard way, about emails: if you are crabby about something, go ahead and write the email...but don't put the addresses in until the last. That way you can't accidentally send something that you might not need to send by the time you are done ranting. The second one is to have personal integrity. Be the person you want to be, and don't hide behind multiple emails, aliases and so on. Caveat: I had no glaring instance of personal safety issues. And it is a really GOOD idea not to use your personal name as a user ID...but use ONE. The last one is that it is a good idea to take a break from social media from time to time. 30-60 days away once a year did a world of good for me. What have you learned? What do you teach your children?
  16. Please let this thread be for a little bit, please. Read other threads. Read a book. Write in the sand. Peace. Please.
  17. Chiming in from the admin side: It is against board policy to have multiple (more than one) account. Sometimes people have duplicate accounts for innocent reasons; sometimes for reasons that are less ... innocent. If you are one who has created duplicate accounts and would like to get it straight, send an email to support@welltrainedmind.com and tell the user name (the name everyone sees) and the email address affiliated with each account (so I know I am looking at the right account), and which account you wish to keep. I can combine the accounts for you. If you can't remember the exact email you used in a particular account, tell me what you can remember ("Here's the username; the email was with hotmail.com and had a number in it" is better than no info at all.). All the posts in both accounts will be preserved in a merged account. It is against board policy to delete accounts. I myself was ignorant of this in the past, and have deleted a few accounts (on request of the account holder)...including my own personal account! I should not have done this, and won't henceforth, at least not without extenuating circumstances. It IS frustrating to remember a thread and have it "gone". So please accept my apologies for that. I do not know about the recent thread deletion and will look into it. If it was a technology glitch, that will be my department. If it was moderation, the moderators will look into it. I DO have a couple of recommendations: If you chosen a User ID that is your real name, your email name, or something that makes you easy to find and identify, please go to your account and change that. It is just a bad idea. Be thoughtful and careful about oversharing. That is the main reason most people have requested account deletion in the past. "Oversharing" can take many forms: --about others, about yourself, about a crisis, about the reasons for an opinion. Write the post, but think a moment before you post. FYI: users can delete individual posts in the most recent update to the forum software...but don't rely too strongly on this feature: the internet is forever. OK, now go clean your room and put your pencils away. I didn't mean to go all Mom on you, but I wanted to clear up board policy re: multiple accounts tell you how to merge them; let you know about account deletion and my mistake and correct practice, and give you some reminders about public forum practice. Reminder: Emails addressed to support@welltrainedmind.com should be about account administration (merging accounts, inability to access accounts and so on), not moderation. And for what it is worth, the bots and trolls are pretty active these days. Both the moderators and the site admins do a lot to keep this interference to a minimum, but you are welcome to continue to report spammers and ... well, the rest, using good judgment as part of a very large community.
  18. As others have said, there are placement tests for WWE. And perhaps this article from our FAQ will be of help, what with all the links and options.
  19. These articles in our FAQ will let you know what works and what does not work together. Basically, the only thing that has to "match" is the audiobook with the text, if you expect your children to read along with the audiobook. The rest is improvement, not a complete digression. https://support.welltrainedmind.com/hc/en-us/articles/360039631973-Tell-me-about-The-Story-of-the-World-Vol-3-Revised-Edition-2020- https://support.welltrainedmind.com/hc/en-us/articles/360061739273-Tell-me-about-The-Story-of-the-World-Vol-4-Revised-Edition-2021-
  20. Thank you all for your wonderful and hilarious feedback. It's great to have some feet-on-the-ground information...and encouragement. I myself didn't have the nerve to do the mummy! Now I wish we had.
  21. Hey all--The forum tech support people said they are aware of an issue on their cloud network, and are correcting it now. They'll have it resolved as soon as they can get all the technology sorted. In the meantime, be patient. They are on it. --Helpdesk
  22. Hey all--The forum tech support people said they are aware of an issue on their cloud network, and are correcting it now. They'll have it resolved as soon as they can get all the technology sorted. In the meantime, be patient. They are on it. --Helpdesk
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