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Helpdesk

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Everything posted by Helpdesk

  1. It's a new feature of the system that was delivered. I just got word about some of the new features. Apparently, many groups clamour for this feature, but as this community seems not to, I will see what can be done. It's as new to me as it is to you, so please be patient, and use the workaround. Thanks. --Helpdesk
  2. You might check out the Facts that Stick supplements from Well-Trained Mind Press. They can be used with any math curriculum to shore up and solidify the math facts. Each book has a sample page on it so you can take a good look before you purchase.
  3. ...and they are in the Scope and Sequence, with charts that show what part of the world is covered in each chapter.
  4. We don't have a correlative sheet, but we do have the list of the chapters and the regions of the world they cover in the Scope and Sequence (click the link to the spreadsheet to see the list).
  5. There is a corrections page at the bottom of the website. Go to www.welltrainedmind.com, scroll to the bottom, to the blue section. On the far right, you'll see "Corrections." Click that.
  6. @ScoutTN asked downthread: Do we need to do this on all devices that we use to be here?! Here's my response: Ummm...I'm not sure how that works on a universal level. The account will have one email and password... Personally, I have set up all my devices to talk to each other so on my civilian account, I just changed the sign-in once and the devices figured it out. But I'm not sure how that will work on any other person's set of devices. If anyone in the community here can answer the question for ScoutTN, speak up in this thread. If you use the @ before you enter her name, she will be notified of your response. ETA: I cross-posted here so the info people need is all in one thread.
  7. Ummm...I'm not sure how that works on a universal level. The account will have one email and password... Personally, I have set up all my devices to talk to each other so on my civilian account, I just changed the sign-in once and the devices figured it out. But I'm not sure how that will work on any other person's set of devices. If anyone in the community here can answer the question for ScoutTN, speak up in this thread. If you use the @ before you enter her name, she will be notified of your response.
  8. Be sure to check your junk, spam, trash email boxes. Different people's computers put business-y emails in different spots from time to time. If you still don't find the mails, send email to support@welltrainedmind.com and someone will fix this for you. We also announce the sales on Facebook, Instagram, and Twitter. ETA: It is possible (for you and for others) that if your ISP is iCloud or a cable company (Comcast, RoadRunner in particular) that your computer is set NOT to receive emails from unknown addresses. If this is the case, to receive the newsletter, you need to go to the internet, find out how to "whitelist" an email address on your device, and then whitelist this address: ksd3.klaviyomail.com so the newsletters will come through. I'll be putting an article about whitelisting into the WTM FAQs pretty soon.
  9. Yes--the history sale happened in June. Pay attention on Cyber Monday though--digital products go on sale that day. Subscribe to the newsletter to get notifications of sales and specials. And be sure to read the fine print. That's the best part. We still have a couple of summer sales to go.
  10. Hey there, Athena--I am right there with you re: tech confusion. You should have heard my torturing conversations today with poor suffering customer service people about a log-in issue. Athena1277 is your user ID. When you created the account, you had to supply an email address and create a password for accessing your membership (so you can post on the forums). Until August 1, the system is set to allow you to sign in using either your user ID or your email; the reason for the change to allowing only email sign-ins is explained in the original post. If you need help accessing your account to make these changes, please send email to support@welltrainedmind.com and write 'Forum Password Reset" in the subject line. Then, describe the help you need. If possible, send the support email from the same account you used to become a board member. If you don't remember your email name, we will have to reset the account and import your messages (a do-over). In order that we not change the wrong account's email, please include your user ID in the message, OK? It just makes it a lot faster and easier to make sure we are doing the right thing for the right person. If you DO remember your email name but not the password, we just have to create a new password for you and send it to you in the responding email. Thank you for checking into this earlier than the deadline. Helpdesk ALL who are reading: if you have specific-to-you changes to be made, please email support@welltrainedmind.com...it is 4000 times easier to do the right thing from that system than it is from the public forums or via private messaging. Athena, this was a perfectly good forum question--general interest. 🙂
  11. Well-Trained Mind Press offers a few dragon-ish audiobooks in its store; MP3 download or CDs. Each title comes in at about an hour. The Dragon Diaries The Reluctant Dragon My Father's Dragon
  12. Hi, Ali -- The system says the password requirements are 8-20 characters, a special character, a capital, a number...but I have assigned passwords that don't meet these requirements, and they work. I myself have been updating alllll my passwords across alllll my imporrtant sign-ins and have just given in, and found a way to meet these standard requirements of most websites. (One of the websites (one that would make exactly zero difference in my life, were it hacked, required 15-30 characters and 3 special characters - very annoying!) In my civilian life, I've increasingly found myself using special characters in places where other words would give some venting satisfaction and substituting numbers for letters. L3tm3r3adth3#*%forums. For example. Let us know - via support@welltrainedmind.com - if you need help. You might want to wait until Monday when we are open for business; it will probably speed the response.
  13. I like what Katy said, and I am pretty frugal for the most part, but when I get a bonus for outstanding work or a small inheritance, I tend to spend 10% or less of it on something that reminds me that I had done a good job or that will remind me of the person who gave me the inheritance. I sock the rest away. I'm talking smallish amounts--$5K or so. After that, I lower the percentage. So let's say, 10% not to exceed $500. Something like that. 🙂
  14. Hello, KSera -- Well, rats. This happens with a few ISPs who don't let auto-send emails back through; icloud, me, and cable companies seem to have a disproportionate number of this problem. I will go change your password to something really obnoxiously long and send it to you in a PM. Copy/paste this password into the password field when you go sign in using the existing email and when you get signed in, change your email from within the app--THAT does not require an auto-send email. Thank you for your help in sussing this out. I'm glad that you were able to uncover this issue before I changed the announcement...and I very much appreciate the report back. --Helpdesk EVERYONE ELSE: EDITED: You can use the method KSera described, but if you run into trouble, please send a request for help to support@welltrainedmind.com. It is a LOT easier for us to answer from that interface, which speeds up our response time. Or, you can use the methods described in the pinned post. That's what I recommend you do, if you have icloud, me, or a cable company as your ISP.
  15. Hello, KSera -- I don't know how it would reveal any email addresses; the last time was on a completely different and much more complicated system; in this case, I am just flipping a switch on an existing system to take away a sign-in option. Your suggestion of changing your own email address and following the instructions to reset the account is brilliant. I reset my civilian account email a few months back and it was not any big deal at all - I did this "as a civilian" and without my administrator magic wand. If you do this, please let me know what happens (I don't have another email to assign to my civilian account ,and I want to be sure it is what members see). If you run into any trouble, let me know and I'll jump on any issues that need to be resolved. And I will ADD the option to the announcements on each forum. Thank you for making the suggestion: it's Honey from the Hive. --Helpdesk
  16. Please do your best to keep a good attitude about this. Again, as stated in the post, it's not our fault...it's the fault of people who can't keep their noses out of other people's business. And trust me, it is a lot more trouble for us to do this than it is to change a log-in. 🙂
  17. In order to protect your privacy and security, we have to change the way you sign in to the Community Forums. If you want to know the backstory, keep reading. Effective August 1, 2022, you will need to sign in using your email address; user names will no longer work for signing in. What To Do: Before August 1, 2022, log off and then log in again with your email address and password. BEFORE you log off the forums, read the following bullet points. Your WTM Account email and password are not the same as your Community Forum email and password. The two are not linked. Make sure that you’re using your FORUM email and password for everything that follows. If you remember your email address and password, this shouldn't be a big deal. And may we say, Good Job. If you remember your email address but not the password (please, do try to remember it!), send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If you do not remember which email address you used, while you are still signed on, go to the account button on the top right of the Forums screen. Click on the down-arrow by your "avatar", and you will see "Account Settings." Click on that. Your email is listed there. If you can remember your password (please, do try to remember it!), you are good to go. If not, send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If Customer Service has to reset your password, it might take a day or two, depending on the number of requests. Please do your best to sign in using your email prior to August 1, 2022. If you have general questions, post them on this topic/announcement in the Site News Forum. What NOT To Do: Don't set up another account. It's against board policy and you will not have access to your old posts. Work with us to resolve any problems with your existing account. ____________________________________ Q&A Why do we have to do this? What's the backstory? To preserve your privacy and network security. This is the notice we got from the software developer, who is looking out for everyone's best interests. Whose fault is this? It's not our fault. It's not your fault (well maybe, indirectly, if you are one who uses "1234" as a password). It's not the fault of the software developers. It's the fault of people who can't keep their noses out of other people's business. Will this have any impact on my WTM Account? No. We separated the two accounts in December 2020. You can still access the digital products in your account, and you can still buy curriculum and other books from the Well-Trained Mind Press website. Why do I have to have a password on a discussion forum? So no one can pose as you and make posts in your name that could be embarrassing, or worse. Any suggestions on how to create a good password? Use the search string "how to create a good password" in your search engine of choice. You'll find lots of good suggestions, and probably one that you will like better than the others. For the record, we can all agree that it would be so wonderful not to have to deal with passwords. Alas. Additional Q&As will be answered in the Site News Forum posting, as the questions arise and are answered.
  18. In order to protect your privacy and security, we have to change the way you sign in to the Community Forums. If you want to know the backstory, keep reading. Effective August 1, 2022, you will need to sign in using your email address; user names will no longer work for signing in. What To Do: Before August 1, 2022, log off and then log in again with your email address and password. BEFORE you log off the forums, read the following bullet points. Your WTM Account email and password are not the same as your Community Forum email and password. The two are not linked. Make sure that you’re using your FORUM email and password for everything that follows. If you remember your email address and password, this shouldn't be a big deal. And may we say, Good Job. If you remember your email address but not the password (please, do try to remember it!), send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If you do not remember which email address you used, while you are still signed on, go to the account button on the top right of the Forums screen. Click on the down-arrow by your "avatar", and you will see "Account Settings." Click on that. Your email is listed there. If you can remember your password (please, do try to remember it!), you are good to go. If not, send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If Customer Service has to reset your password, it might take a day or two, depending on the number of requests. Please do your best to sign in using your email prior to August 1, 2022. If you have general questions, post them on this topic/announcement in the Site News Forum. What NOT To Do: Don't set up another account. It's against board policy and you will not have access to your old posts. Work with us to resolve any problems with your existing account. ____________________________________ Q&A Why do we have to do this? What's the backstory? To preserve your privacy and network security. This is the notice we got from the software developer, who is looking out for everyone's best interests. Whose fault is this? It's not our fault. It's not your fault (well maybe, indirectly, if you are one who uses "1234" as a password). It's not the fault of the software developers. It's the fault of people who can't keep their noses out of other people's business. Will this have any impact on my WTM Account? No. We separated the two accounts in December 2020. You can still access the digital products in your account, and you can still buy curriculum and other books from the Well-Trained Mind Press website. Why do I have to have a password on a discussion forum? So no one can pose as you and make posts in your name that could be embarrassing, or worse. Any suggestions on how to create a good password? Use the search string "how to create a good password" in your search engine of choice. You'll find lots of good suggestions, and probably one that you will like better than the others. For the record, we can all agree that it would be so wonderful not to have to deal with passwords. Alas. Additional Q&As will be answered in the Site News Forum posting, as the questions arise and are answered.
  19. In order to protect your privacy and security, we have to change the way you sign in to the Community Forums. If you want to know the backstory, keep reading. Effective August 1, 2022, you will need to sign in using your email address; user names will no longer work for signing in. What To Do: Before August 1, 2022, log off and then log in again with your email address and password. BEFORE you log off the forums, read the following bullet points. Your WTM Account email and password are not the same as your Community Forum email and password. The two are not linked. Make sure that you’re using your FORUM email and password for everything that follows. If you remember your email address and password, this shouldn't be a big deal. And may we say, Good Job. If you remember your email address but not the password (please, do try to remember it!), send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If you do not remember which email address you used, while you are still signed on, go to the account button on the top right of the Forums screen. Click on the down-arrow by your "avatar", and you will see "Account Settings." Click on that. Your email is listed there. If you can remember your password (please, do try to remember it!), you are good to go. If not, send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If Customer Service has to reset your password, it might take a day or two, depending on the number of requests. Please do your best to sign in using your email prior to August 1, 2022. If you have general questions, post them on this topic/announcement in the Site News Forum. What NOT To Do: Don't set up another account. It's against board policy and you will not have access to your old posts. Work with us to resolve any problems with your existing account. ____________________________________ Q&A Why do we have to do this? What's the backstory? To preserve your privacy and network security. This is the notice we got from the software developer, who is looking out for everyone's best interests. Whose fault is this? It's not our fault. It's not your fault (well maybe, indirectly, if you are one who uses "1234" as a password). It's not the fault of the software developers. It's the fault of people who can't keep their noses out of other people's business. Will this have any impact on my WTM Account? No. We separated the two accounts in December 2020. You can still access the digital products in your account, and you can still buy curriculum and other books from the Well-Trained Mind Press website. Why do I have to have a password on a discussion forum? So no one can pose as you and make posts in your name that could be embarrassing, or worse. Any suggestions on how to create a good password? Use the search string "how to create a good password" in your search engine of choice. You'll find lots of good suggestions, and probably one that you will like better than the others. For the record, we can all agree that it would be so wonderful not to have to deal with passwords. Alas. Additional Q&As will be answered in the Site News Forum posting, as the questions arise and are answered.
  20. In order to protect your privacy and security, we have to change the way you sign in to the Community Forums. If you want to know the backstory, keep reading. Effective August 1, 2022, you will need to sign in using your email address; user names will no longer work for signing in. What To Do: Before August 1, 2022, log off and then log in again with your email address and password. BEFORE you log off the forums, read the following bullet points. Your WTM Account email and password are not the same as your Community Forum email and password. The two are not linked. Make sure that you’re using your FORUM email and password for everything that follows. If you remember your email address and password, this shouldn't be a big deal. And may we say, Good Job. If you remember your email address but not the password (please, do try to remember it!), send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If you do not remember which email address you used, while you are still signed on, go to the account button on the top right of the Forums screen. Click on the down-arrow by your "avatar", and you will see "Account Settings." Click on that. Your email is listed there. If you can remember your password (please, do try to remember it!), you are good to go. If not, send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If Customer Service has to reset your password, it might take a day or two, depending on the number of requests. Please do your best to sign in using your email prior to August 1, 2022. If you have general questions, post them on this topic/announcement in the Site News Forum. What NOT To Do: Don't set up another account. It's against board policy and you will not have access to your old posts. Work with us to resolve any problems with your existing account. ____________________________________ Q&A Why do we have to do this? What's the backstory? To preserve your privacy and network security. This is the notice we got from the software developer, who is looking out for everyone's best interests. Whose fault is this? It's not our fault. It's not your fault (well maybe, indirectly, if you are one who uses "1234" as a password). It's not the fault of the software developers. It's the fault of people who can't keep their noses out of other people's business. Will this have any impact on my WTM Account? No. We separated the two accounts in December 2020. You can still access the digital products in your account, and you can still buy curriculum and other books from the Well-Trained Mind Press website. Why do I have to have a password on a discussion forum? So no one can pose as you and make posts in your name that could be embarrassing, or worse. Any suggestions on how to create a good password? Use the search string "how to create a good password" in your search engine of choice. You'll find lots of good suggestions, and probably one that you will like better than the others. For the record, we can all agree that it would be so wonderful not to have to deal with passwords. Alas. Additional Q&As will be answered in the Site News Forum posting, as the questions arise and are answered.
  21. In order to protect your privacy and security, we have to change the way you sign in to the Community Forums. If you want to know the backstory, keep reading. Effective August 1, 2022, you will need to sign in using your email address; user names will no longer work for signing in. What To Do: Before August 1, 2022, log off and then log in again with your email address and password. BEFORE you log off the forums, read the following bullet points. Your WTM Account email and password are not the same as your Community Forum email and password. The two are not linked. Make sure that you’re using your FORUM email and password for everything that follows. If you remember your email address and password, this shouldn't be a big deal. And may we say, Good Job. If you remember your email address but not the password (please, do try to remember it!), send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If you do not remember which email address you used, while you are still signed on, go to the account button on the top right of the Forums screen. Click on the down-arrow by your "avatar", and you will see "Account Settings." Click on that. Your email is listed there. If you can remember your password (please, do try to remember it!), you are good to go. If not, send email to support@welltrainedmind.com and we will reset the password for you. Please include the words "Forum Password Reset" in your email. If Customer Service has to reset your password, it might take a day or two, depending on the number of requests. Please do your best to sign in using your email prior to August 1, 2022. If you have general questions, post them on this topic/announcement in the Site News Forum. What NOT To Do: Don't set up another account. It's against board policy and you will not have access to your old posts. Work with us to resolve any problems with your existing account. ____________________________________ Q&A Why do we have to do this? What's the backstory? To preserve your privacy and network security. This is the notice we got from the software developer, who is looking out for everyone's best interests. Whose fault is this? It's not our fault. It's not your fault (well maybe, indirectly, if you are one who uses "1234" as a password). It's not the fault of the software developers. It's the fault of people who can't keep their noses out of other people's business. Will this have any impact on my WTM Account? No. We separated the two accounts in December 2020. You can still access the digital products in your account, and you can still buy curriculum and other books from the Well-Trained Mind Press website. Why do I have to have a password on a discussion forum? So no one can pose as you and make posts in your name that could be embarrassing, or worse. Any suggestions on how to create a good password? Use the search string "how to create a good password" in your search engine of choice. You'll find lots of good suggestions, and probably one that you will like better than the others. For the record, we can all agree that it would be so wonderful not to have to deal with passwords. Alas. Additional Q&As will be answered in the Site News Forum posting, as the questions arise and are answered.
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