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Helpdesk

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Everything posted by Helpdesk

  1. Hi, Meghan-- Well-Trained Mind Press has an adjunct book, The Diagramming Dictionary, to help with diagramming instruction. Perhaps this book would be of help to you (and maybe its sister, The Grammar Guidebook). We put the information in to separate books so people can order just what they want. Some people want more help with diagramming, where others have more experience with it. If we put alllll the information into the Core Instructor Guide, then everyone would have to pay the higher costs of production and shipping. If you are comfortable working with a tablet or laptop bot
  2. Hi, Daijobu--Tech Support went into the system and clicked that red box with an X in it...they were able to do this without getting into the circular referencing, so you should be good to go now. --Helpdesk
  3. Well-Trained Mind Press has deep discount sales over the course of the summer. If you want to be notified of the sales (and new products), subscribe to the newsletter.
  4. Thank you for letting me know. I will look into this. Do you want me to remove you from the club if I can?
  5. I'm happy to merge whatever accounts I find. It is an enormous help to US if you will send your request to support@welltrainedmind.com. We don't always have "eyes-on" the forums. Also, I will need to know, before I merge anything, which email address you wish to keep...so you can include that info in your email to support@welltrainedmind.com...obviously, you wouldn't want to put it here. Thank you. --Helpdesk
  6. Thank you for sending the support ticket, @Scarlett. I'll respond through the support ticket, and if there is a problem, I'll post an update on the Site News.
  7. @Katy Ha. The unplug it/plug it in again action still works more often than you think it should. Every once in awhile I completely unplug my desktop and give it an overnight vacation, and do a hard-shutoff for my laptop, as well. (I had to Google how to do that.) Maybe it is my imagination, but it seems to make things run better. We definitely have to do the unplug/replug exercise on the router about once a month. We noticed a bit of a difference with the speed of our WiFi in different parts of the house until we got a new router and high-speed internet access. We put my work desktop o
  8. @Katy Thanks. I will ask if this is the case with the servers. In my civilian account, I have often had three devices logged in, but haven't encountered the slow-down or no-access problem. Not that I want to...it's just that I don't understand it. I also wonder about the multiple types and versions of devices, the age of the devices, internet providers and connection speeds, and allll the permutations. It kind of hurts my head. Or maybe I just have a superior breed of chipmunk. 😏 I sent the info to Tech Support.
  9. I sent the link to this thread to Tech Support. @Katy Truly asking: can you tell me about your statement that it is the server? If you know something about how this works, I would be happy to get that info to the Tech Support team. I'm NOT that person (I still wonder who is feeding the chipmunk that keeps my computer running) but I truly don't understand how a server issue can affect only some users...but I am willing to learn.
  10. I can't decide what to send to someone-who-is-not-me--the screenshot from KungFuPanda or the error message suggestion from Katilac. Sigh. I'll be mature...and send both. 😁
  11. KungFuPanda, the timeframe encompassed by this update has also been accompanied by three other major changes...requiring people to change passwords, clearing out unused accounts, and so on. Each of those has its own set of issues, for sure, and required some one-off tasks and experiences for forum members. Some people hate clearing their cache because it means they lose some "cookie connections" (I couldn't bring myself to write, "they lose their cookies") but I have found it to be a good practice--not just related to WTM, either. For one thing, it gets me back to "0" on the paywall sit
  12. There's updated info in the pinned post up-board. 🙂
  13. Hello again... Tech Support has made a change to our system which should resolve the issue...so try again. I have updated the pinned thread on the Site News Forum in this post:
  14. I don't know. :0) I'll ask. it might be that something slipped through the cracks in the coding and that is what will be fixed in the next release.
  15. We've reported this to Tech Support, and have something of an update pinned to the Site News forum, here. It's a known issue and will be repaired when the next update is released--but there is no stated date for that to happen. Anyway, some people have found that using this workaround helps. (But some have found that it doesn't...) Slowness-to-load can sometimes be helped by Clearing Your Cache on every device you want to use to access the forums. (In other words, if you want to use your phone and your laptop to browse the forums, clear the cache on both of them.) You can read how to
  16. We are working on an upgrade. Hang in there, please!
  17. The screenshot you sent to support@welltrainedmind.com made it clear what is happening. Thank you! If I am not mistaken, it is something I myself have complained about--turns out it is web design, not an actual bug. You will notice, I think, that the same thing happens when you mouse over the adjacent Articles and Videos tab. It's especially annoying on a smaller screen...I don't notice it as much on my desktop but on my laptop, I'm in the same situation as you are. The good news is that it is being fixed--stay tuned! The workaround is to click the store button that the mouse is on, o
  18. I will look into this. It will help our tech support team to know the device and search engine you are using: so, something like Windows/Chrome, or iPad/Safari. Please send this info to support@welltrainedmind.com so we can access the information among all of the team members. Thank you!
  19. I am not a moderator. I do administrative work on the forums, like helping with forgotten passwords or deleting accounts at a member's request, or helping with technical troubleshooting....but not moderation.
  20. I work for Well-Trained Mind Press. Believe it or not, the convention issue is a real one for the vendors too. 🙂 If anyone has suggestions for how we can get our materials in front of you, and not go to live conventions--that would be fantastic. I know I am not just speaking for WTM-Press in this: it's really tough to expect representatives to GO to conventions, given the whole COVID thing, and all the different requirements in each state and the reality that (like everyone else) we have family members who we need to protect. Obviously, I can't promise that we will (or even CAN)
  21. What about Telling God's Story? Take a look at the samples (purple button for now) on the product pages--you can get a good idea of whether this meets the need. Also there are some FAQs on the Help Center.
  22. Thank you for letting us know! And congratulations on your LAST round through it.
  23. The Story of the World, Volume 3 was revised in 2020. Here is a description of the revision. https://support.welltrainedmind.com/hc/en-us/articles/360039631973-Tell-me-about-The-Story-of-the-World-Vol-3-the-2020-Revision The Story of the World, Volume 4 will be revised in late spring 2021. Here is an early description (not complete yet!) of that revision: https://support.welltrainedmind.com/hc/en-us/articles/360050781113-When-will-you-revise-The-Story-of-the-World-Volume-4- This article from our FAQ has some suggestions for using SOTW with intermediate students, and The Well-Trai
  24. Susan Wise Bauer wrote an article about using WWS with an older student, including how to bust through Level 1 if you are short on time. Here is a link to the FAQ that links to the article: https://support.welltrainedmind.com/hc/en-us/articles/360027244714-Which-level-of-Writing-With-Skill-is-right-for-my-student- Customers tell us about the different ways they use Grammar for the Well-Trained Mind, and most of them say they are taking at least 1.5 years to go through one book. Others are using it in really creative ways--like, pretend that it has parts A, B, C, D, E. Year One, they d
  25. Starting on March 1, we'll remove inactive forum accounts--those with 5 or fewer posts and zero posts after February 28, 2016. An "inactive account" meets both criteria; the member never made more than 5 posts and has not posted at all in the past 5 years. If your account falls into this category, you'll see an email notice in your account's affiliated email account soon. Clearing out inactive accounts will benefit active members by improving the loading speed of the forums. If you are a lurker with an inactive account, you can still lurk without an account. If you want t
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