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Helpdesk

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Everything posted by Helpdesk

  1. An update without an update: Checking in to let you know that we are still working on this--it's not forgotten. And it's not fixed...yet. --Helpdesk
  2. Hello, All-- I just checked in with our tech people and learned that this might take a couple of days. We are working on improvement to the website, but as is true with almost everything else in life, when you fix one thing, something you don't expect changes and then you have to go fix THAT...so bear with us. We are working on it, and having the information about your device/search engine on this thread might be of help to the people working on solving the problem. Thank you-- Helpdesk
  3. OK--thanks, all. I've let them know...again. Thank you also for the info on your systems... ...and for your kind words.
  4. I'll monitor this thread so that if things are not back to normal on Thursday, everyone doesn't have to send in a separate technical support request. If you still are not getting notification emails on Thursday, add that information to this thread. It is sometimes helpful if we know what platform and search engine you are using (eg. Windows/Chrome, Mac/Safari) so include that info if you can. If we need to ask specific questions, I will let you know. It might help to have screenshots and so on. I sincerely hope this is working by Thursday morning but if it isn't, we will keep working with the forum provider until we get it squared away. About 130 of those are mine, checking in. 😉 Kidding. Thanks, all.
  5. The forum providers found out what was causing the problem, and it has been repaired. Please let us know -- tomorrow -- if you are still experiencing this problem. Thank you!
  6. Hello, Hive--This is Helpdesk from Well-Trained Mind Press. I promise you, the forum provider is working on this problem. It is proving to be harder to track down than they thought, but they -are- paying attention to it. Thought you would like to know. :-) --Helpdesk, Well-Trained Mind Press
  7. Mr. Yellow Button is still here...but there were other issues to address recently, with the boards going down. Please be patient.
  8. Thank you for letting us know. We are asking for the yellow button to be removed; it might take a day or two, what with all the complications of everyone working from home, but we're on it. 🙂 Helpdesk Well-Trained Mind Press
  9. Good news! I was able to double the number of "likes" per day. Now, however, I have ear-worms of commercials and slogans that use the word "like": -I like Ike! -You get a lot to like with a Marlboro! Filter, flavor, pack or box. (I can sing it for you if you want.) -He won't like it--he hates everything. Hey, he likes it! Mikey LIKES it! I hope you have a day you like!
  10. I've spent a solid hour or more looking for the limitation setting so I can change it. It is not on the administrator's "Likes" page, and I can't find it anywhere else, either. I'll ask the forum provider about this and see what they have to say. 🙂
  11. Hi, Penguin--I deleted 25 attachments just a few minutes ago. I don't know that it shows up immediately that they are deleted, but I don't know why it wouldn't! Let me know if I can be of further assistance. --Helpdesk
  12. I can help you with this. Shall I delete them all?
  13. Hi, Jean--there's good news and ... no news. The content has been archived (yay!) but we haven't found a way to make it easily accessible (rats). That said, we hear you and it is on The List of Things We Want to Get Done. A little background, and with the upside and the downside: The Upside is that this is a really active community, with multiple thousands of members and participants--especially over the years!--and that is part of what makes it so interesting. The Downside is that keeping all the content accessible within the forums would make the forums run so slowly that everyone would lose interest. That's why we archive older material--to keep the system lean and fast for the current members. There's a lot of good info in the older content, and we hope to make it accessible at some point in the future. Thank you for your interest and for your many contributions to this community. --Helpdesk
  14. Hi, Pen--I'm sorry for the delay in my response. Because of the delay, may I ask whether this problem is still occurring? If not, well, then, it was one of the Mysteries of Technology. If the problem is still happening, let me know, and I will see what I can find out. --Helpdesk
  15. Hi, Jean--I'll see what I can find out and past the answer here. Thank you for asking. 🙂
  16. Hi, Pen-- I have forwarded this info to our tech people; it might help if we know the device/browser you are using. Would you mind providing that info, and also, can you tell me what happens when you try to post? That will help us troubleshoot. Thank you! (eg: iPhone/Safari or PC/Firefox...) --Helpdesk
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