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Helpdesk

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  1. I will look into this. It will help our tech support team to know the device and search engine you are using: so, something like Windows/Chrome, or iPad/Safari. Please send this info to support@welltrainedmind.com so we can access the information among all of the team members. Thank you!
  2. I am not a moderator. I do administrative work on the forums, like helping with forgotten passwords or deleting accounts at a member's request, or helping with technical troubleshooting....but not moderation.
  3. I work for Well-Trained Mind Press. Believe it or not, the convention issue is a real one for the vendors too. 🙂 If anyone has suggestions for how we can get our materials in front of you, and not go to live conventions--that would be fantastic. I know I am not just speaking for WTM-Press in this: it's really tough to expect representatives to GO to conventions, given the whole COVID thing, and all the different requirements in each state and the reality that (like everyone else) we have family members who we need to protect. Obviously, I can't promise that we will (or even CAN)
  4. What about Telling God's Story? Take a look at the samples (purple button for now) on the product pages--you can get a good idea of whether this meets the need. Also there are some FAQs on the Help Center.
  5. Thank you for letting us know! And congratulations on your LAST round through it.
  6. The Story of the World, Volume 3 was revised in 2020. Here is a description of the revision. https://support.welltrainedmind.com/hc/en-us/articles/360039631973-Tell-me-about-The-Story-of-the-World-Vol-3-the-2020-Revision The Story of the World, Volume 4 will be revised in late spring 2021. Here is an early description (not complete yet!) of that revision: https://support.welltrainedmind.com/hc/en-us/articles/360050781113-When-will-you-revise-The-Story-of-the-World-Volume-4- This article from our FAQ has some suggestions for using SOTW with intermediate students, and The Well-Trai
  7. Susan Wise Bauer wrote an article about using WWS with an older student, including how to bust through Level 1 if you are short on time. Here is a link to the FAQ that links to the article: https://support.welltrainedmind.com/hc/en-us/articles/360027244714-Which-level-of-Writing-With-Skill-is-right-for-my-student- Customers tell us about the different ways they use Grammar for the Well-Trained Mind, and most of them say they are taking at least 1.5 years to go through one book. Others are using it in really creative ways--like, pretend that it has parts A, B, C, D, E. Year One, they d
  8. Starting on March 1, we'll remove inactive forum accounts--those with 5 or fewer posts and zero posts after February 28, 2016. An "inactive account" meets both criteria; the member never made more than 5 posts and has not posted at all in the past 5 years. If your account falls into this category, you'll see an email notice in your account's affiliated email account soon. Clearing out inactive accounts will benefit active members by improving the loading speed of the forums. If you are a lurker with an inactive account, you can still lurk without an account. If you want t
  9. The forum developer said that this is an issue they are aware of, and it should be corrected in our next major release, but I do not have a timeframe for when that will happen. Here is a temporary workaround: Click the "Mark Site Read" link at the top right of the page; this will speed the loading. Note: it will reset everything on the site to "read" state, even things you haven't technically "read." (I know everyone uses the site and the features differently, but when I had a civilian account, I clicked "Mark Site Read" at the end of almost every session. I felt like I was "do
  10. Hello, all-- Is anyone willing to step up to being the club manager? Milovany is no longer active on the boards, and it might be a good idea for your club to have a new manager. Please send me an email at helpdesk@welltrainedmind.com if you are willing to fill this role. Thank you. Helpdesk
  11. The developers are working on this. Thank you for your patience. --Helpdesk
  12. I'll get our tech support team onto this. Susan sent a helpful description to support@welltrainedmind.com and so i will use her description there to send to tech support. Did anyone try clearing their cache? Thank you. Helpdesk
  13. Hi, Slache--I'm sorry to hear that. If you will send some info to the support team at support@welltrainedmind.com, that might help us figure this out. Please let us know what device/OS and browser you are using (eg. iPhone/Safari or Windows/chrome). The last time this happened to me in my civilian account, I cleared my cache, and it took care of it. Magic. Here is a link that tells how to do this, if you want to give this a try. https://support.welltrainedmind.com/hc/en-us/articles/360000887167-How-to-clear-your-cache
  14. Hey there, I pinned a post to the top of this forum to explain what is going on and a possible workaround. Helpdesk
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