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Added a Poll - Not receiving email notifications for threads you follow

mlktwins

By mlktwins,
in The Chat Board

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Poll regarding WTM threads you are following  

37 members have voted

  1. 1. Are you receiving email notifications for WTM threads you are following?

    • Yes - I am receiving email notifications with no problems
      2
    • No - I have not received email notifications for months
      21
    • No - the problem has just recently started for me
      3
    • N/A - I don't follow threads
      11

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mlktwins

mlktwins

Posted
Posted (edited)

In mid-April I posted in this forum about not receiving email notifications for the threads I follow.  I posted in the Site News and Discussion group, but that post is still pending approval.  Last week, I finally sent a message through the WTM FB page and received a response.  They told me someone else was having the same problem.  I know more than 2 of us are having this problem.

They are working on it but, if you are having the same problem as me, maybe it would help to let them know you are also having trouble.  If you follow their FB page, that is where I got a response from them.  

 

Edited by mlktwins
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mlktwins

mlktwins

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4 minutes ago, cintinative said:

I have this problem as well. I haven't received emails in months.  So going through the FB page is the best way to report it?

Back on April 14th, someone on here had mentioned to post in the Site News and Discussion forum, but no one ever approved my post and it is just sitting there pending.  

Last week, I finally just messaged them through the FB page and the help desk responded.  They said, "Our forum service provider told me that they had an issue with the email forwarding last week, but that they believe that they have fixed the problem. Let me know if it continues into next week, OK? --Helpdesk."

I let them know again today, through FB messenging, that I was still having this problem and that it has been on-going since at least March.  I have not heard back yet.

My thought is if they are aware that it is happening to more people, it might make a difference in getting it fixed more timely.  I didn't realize how much I depend on that function until I didn't have it anymore. 

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mlktwins

mlktwins

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10 minutes ago, Robin M said:

Great thanks. I'll message them there.  I have been having problems with this for quite some time and my post in Site news never got approved either.  @mlktwins Did you message through WTM or WTM Press?   

WTM Press :-).  Hope we can get it fixed!

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Sunshine State Sue

Sunshine State Sue

Posted
Posted

Thanks so much for the thread.  I just checked my trash and have not received email notifications since April 1st (April Fool's Day joke gone bad?).  I submitted a question through the website and have gotten 2 responses.  Last one on 5/21 saying it was a known issue and they thought they had it resolved.  Not for me.  I'm glad to know I'm not the only one.

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Helpdesk

Helpdesk

Posted
Posted

Hello, Hive--This is Helpdesk from Well-Trained Mind Press.  I promise you, the forum provider is working on this problem.  It is proving to be harder to track down than they thought, but they -are- paying attention to it.  Thought you would like to know.  :-)  --Helpdesk, Well-Trained Mind Press

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mlktwins

mlktwins

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10 hours ago, Helpdesk said:

Hello, Hive--This is Helpdesk from Well-Trained Mind Press.  I promise you, the forum provider is working on this problem.  It is proving to be harder to track down than they thought, but they -are- paying attention to it.  Thought you would like to know.  🙂 --Helpdesk, Well-Trained Mind Press

Thanks so much!!!

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mlktwins

mlktwins

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2 minutes ago, Sue in St Pete said:

Wonder if I have to start a new thread or if it will send me an email if someone else responds on this thread?

After I saw this, I followed a new to me/busy thread on the Chat board and I haven't received any email notifications yet.  I know there have been responses to that thread.  I even signed out and back in.  He said to let them know tomorrow if we still aren't getting them.

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Sunshine State Sue

Sunshine State Sue

Posted
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2 minutes ago, mlktwins said:

After I saw this, I followed a new to me/busy thread on the Chat board and I haven't received any email notifications yet.  I know there have been responses to that thread.  I even signed out and back in.  He said to let them know tomorrow if we still aren't getting them.

Thanks for letting me know.  I haven't gotten your response yet, but I suppose I could wait a few minutes....

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Helpdesk

Helpdesk

Posted
Posted
3 hours ago, Robin M said:

Maybe Helpdesk meant it will start working tomorrow and let them know if it doesn’t?  Will be guite happy when it does. 

 

I'll monitor this thread so that if things are not back to normal on Thursday, everyone doesn't have to send in a separate technical support request.  

If you still are not getting notification emails on Thursday, add that information to this thread. 

It is sometimes helpful if we know what platform and search engine you are using (eg. Windows/Chrome, Mac/Safari) so include that info if you can. 

If we need to ask specific questions, I will let you know.  It might help to have screenshots and so on.  I sincerely hope this is working by Thursday morning but if it isn't, we will keep working with the forum provider until we get it squared away.  

15 minutes ago, Sue in St Pete said:

I find it interesting that the thread has 156 views but only 20 people voted in the poll

About 130 of those are mine, checking in. 😉  Kidding.

Thanks, all.

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mlktwins

mlktwins

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Posted (edited)
13 hours ago, Helpdesk said:

 

I'll monitor this thread so that if things are not back to normal on Thursday, everyone doesn't have to send in a separate technical support request.  

If you still are not getting notification emails on Thursday, add that information to this thread. 

It is sometimes helpful if we know what platform and search engine you are using (eg. Windows/Chrome, Mac/Safari) so include that info if you can. 

If we need to ask specific questions, I will let you know.  It might help to have screenshots and so on.  I sincerely hope this is working by Thursday morning but if it isn't, we will keep working with the forum provider until we get it squared away.  

About 130 of those are mine, checking in. 😉  Kidding.

Thanks, all.

No luck on receiving email notifications today so far.  And...I followed a thread that is very busy right now to see if it would work. 

Thanks so much for trying to work this out!!!!  Much appreciated!!!

Updated to add:  I'm using a PC with Chrome and Yahoo mail

Edited by mlktwins
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Helpdesk

Helpdesk

Posted
Posted

OK--thanks, all.  I've let them know...again.  Thank you also for the info on your systems...

15 hours ago, Sue in St Pete said:

Thank YOU.  I'm very grateful for this forum.  It would be nice to have the emails back, but I can survive if I have to without it.  I appreciate your willingness to help.  Truly.  🌹

...and for your kind words.

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Helpdesk

Helpdesk

Posted
Posted

Hello, All--

I just checked in with our tech people and learned that this might take a couple of days.  We are working on improvement to the website, but as is true with almost everything else in life, when you fix one thing, something you don't expect changes and then you have to go fix THAT...so bear with us.  We are working on it, and having the information about your device/search engine on this thread might be of help to the people working on solving the problem.

Thank you--
Helpdesk

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Robin M

Robin M

Posted
Posted
3 hours ago, Helpdesk said:

Hello, All--

I just checked in with our tech people and learned that this might take a couple of days.  We are working on improvement to the website, but as is true with almost everything else in life, when you fix one thing, something you don't expect changes and then you have to go fix THAT...so bear with us.  We are working on it, and having the information about your device/search engine on this thread might be of help to the people working on solving the problem.

Thank you--
Helpdesk

Totally understand! 

I'm still not getting emails and use Windows 10 operating system and Google Chrome browser and gmail for email.  Thank you. 

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  • 4 weeks later...
Helpdesk

Helpdesk

Posted
Posted

Hello, all--this is an update with an update: 

We believe that this issue has been resolved.  You should be receiving email notifications as you did in days of yore.  If not, quote this post and let me know in this thread, and I'll get the word back to our website tech specialist.  I have quoted the people in this thread as a means of making sure you got some sort of notice about this update.

Thank you for your patience.  This turned out to be a bit of a bear. 

--Helpdesk

On 6/1/2020 at 12:09 PM, mlktwins said:

Thank you!

 

On 6/1/2020 at 11:47 AM, cintinative said:

Thank you!

 

On 5/28/2020 at 4:41 PM, Robin M said:

Totally understand! 

 

On 5/28/2020 at 3:56 PM, peacelovehomeschooling said:

No e-mails for me today

 

On 5/28/2020 at 11:01 AM, Sue in St Pete said:

Nope

 

On 5/28/2020 at 8:42 AM, wendyroo said:

I am using Chrome

 

On 5/26/2020 at 8:11 PM, Melissa in Australia said:

I haven't found a way since the upgrade

 

On 5/26/2020 at 3:25 PM, Kareni said:

Regards

 

On 5/26/2020 at 3:17 PM, square_25 said:

Wow. Pretty much no one is getting them!! 

 

On 5/26/2020 at 1:00 PM, Kassia said:

I also have this issue!

 

On 5/26/2020 at 12:10 PM, FuzzyCatz said:

I have had this problem

 

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Robin M

Robin M

Posted
Posted
1 hour ago, Helpdesk said:

Hello, all--this is an update with an update: 

We believe that this issue has been resolved.  You should be receiving email notifications as you did in days of yore.  If not, quote this post and let me know in this thread, and I'll get the word back to our website tech specialist.  I have quoted the people in this thread as a means of making sure you got some sort of notice about this update.

Thank you for your patience.  This turned out to be a bit of a bear. 

--Helpdesk

 

Yeah, it worked. Thank you so much to you and the web tech for all the hard work. It's really appreciated. 

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J-rap

J-rap

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Posted

I haven't received any for a long time either...  I did post a note on the Site News back in April but no response.  I just signed up to follow this thread though, so I should be able to tell, soon, if it's working now!

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Robin M

Robin M

Posted
Posted
7 hours ago, Helpdesk said:

Hello, all--this is an update with an update: 

We believe that this issue has been resolved.  You should be receiving email notifications as you did in days of yore.  If not, quote this post and let me know in this thread, and I'll get the word back to our website tech specialist.  I have quoted the people in this thread as a means of making sure you got some sort of notice about this update.

Thank you for your patience.  This turned out to be a bit of a bear. 

--Helpdesk

 

Received emails this morning but none since then. 

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