Emagine Posted September 8, 2012 Share Posted September 8, 2012 Those who requested refunds have you seen them come through? I was told twice now it was being processed. Once was end of July, the other in early August. I still have not received it. Anyone else? Quote Link to comment Share on other sites More sharing options...
eight_gregorys Posted September 8, 2012 Share Posted September 8, 2012 Mine did. They refunded $36 of the $40. I was annoyed they charged a restocking fee for an online app, but at least most of it was recovered. I hope you receive yours soon. Quote Link to comment Share on other sites More sharing options...
BugsMama Posted September 8, 2012 Share Posted September 8, 2012 Who should it be coming from (i.e. what did yours say on your banking account?) Quote Link to comment Share on other sites More sharing options...
BugsMama Posted September 8, 2012 Share Posted September 8, 2012 Yes, I got mine. From Home Educating Family. You and I requested refunds within days of eachother if I remember correctly, and my refund posted July 31 Quote Link to comment Share on other sites More sharing options...
redsquirrel Posted September 8, 2012 Share Posted September 8, 2012 Mine did. They refunded $36 of the $40. I was annoyed they charged a restocking fee for an online app, but at least most of it was recovered. I hope you receive yours soon. No way. You know, I have looked at their stuff, but I am never buying from them. Ever. That is just wrong. Quote Link to comment Share on other sites More sharing options...
*Michelle* Posted September 8, 2012 Share Posted September 8, 2012 May I ask what was wrong with the app? I remember all the threads about it and considered purchasing, but it sounds like it isn't living up to the hype. Quote Link to comment Share on other sites More sharing options...
Researcher Posted September 8, 2012 Share Posted September 8, 2012 I requested a refund as well and am still waiting for it to post to my account. It has been two weeks, but the e-mail I received said it could take as long as 7-14 business days. So I guess I'll give them until the end of next week before I send a follow up e-mail. Quote Link to comment Share on other sites More sharing options...
<3myKids Posted September 8, 2012 Share Posted September 8, 2012 I recieved mine within 48 hours. I was told it could take 7-14 days. Quote Link to comment Share on other sites More sharing options...
beaners Posted September 8, 2012 Share Posted September 8, 2012 May I ask what was wrong with the app? I remember all the threads about it and considered purchasing, but it sounds like it isn't living up to the hype. There are tons of glitches and features that aren't functional yet. Communication has been iffy at best, and according to the most recent Facebook post stating that Facebook messages about program issues will be deleted, it isn't going to get better. That said, I did go ahead and buy it at the $40 price despite having a free trial for the first couple months (the "perk" for being selected for the initial beta testing that never happened), so I can't say I didn't know what I was getting myself in for. I'm hoping that eventually it will be able to replace my 3" binder full of shopping lists and book lists and all that other stuff. If I had an actual need for things like a report of hours completed or transcripts, I wouldn't be wasting my time playing with this. Quote Link to comment Share on other sites More sharing options...
eight_gregorys Posted September 8, 2012 Share Posted September 8, 2012 My husband is a programmer. He said that the program was no where near beta testing as was advertised. It was very glitchy and wasn't ready when I was trying to plan our school. I was ver disappointed. If you have an iPad....check out the Homeschool Helper app. I'm loving it so far. The developers have been great at responding to requests by users. There have been several upgrades since they released it month or so ago. It is super easy to use. Even if you do get stuck....they have video tutorials to help you out. Plus...it's $5. No yearly fees....and the upgrades are included. You just upgrade it in the app store. Quote Link to comment Share on other sites More sharing options...
*Michelle* Posted September 8, 2012 Share Posted September 8, 2012 Good to know. Thanks! Quote Link to comment Share on other sites More sharing options...
twinmami01 Posted September 9, 2012 Share Posted September 9, 2012 It took exactly a week or mine to credit my account. Quote Link to comment Share on other sites More sharing options...
sassenach Posted September 9, 2012 Share Posted September 9, 2012 My husband is a programmer. He said that the program was no where near beta testing as was advertised. It was very glitchy and wasn't ready when I was trying to plan our school. I was ver disappointed. If you have an iPad....check out the Homeschool Helper app. I'm loving it so far. The developers have been great at responding to requests by users. There have been several upgrades since they released it month or so ago. It is super easy to use. Even if you do get stuck....they have video tutorials to help you out. Plus...it's $5. No yearly fees....and the upgrades are included. You just upgrade it in the app store. Thanks for posting this! Quote Link to comment Share on other sites More sharing options...
ByGrace3 Posted September 9, 2012 Share Posted September 9, 2012 hmmm this reminds me I need to check and see if my refund went through. :tongue_smilie: I was so bummed about it. I am thrilled with scholaric however, and I bought the Homeschool Helper app. It is really pretty, but doesn't do quite enough for me, but I imagine it will be perfect for some. Truthfully I think the Homeschool Helper app can do just about what the WPD software lesson planning can do currently only the app is only $5! :) Quote Link to comment Share on other sites More sharing options...
boscopup Posted September 14, 2012 Share Posted September 14, 2012 My husband is a programmer. He said that the program was no where near beta testing as was advertised. From the threads I've read, I (as an ex-software developer) completely agree. I still can't believe they charged money for what was essentially ALPHA level software. That was not beta. Beta software has all functionality present, but might have some bugs to weed out. Alpha software does not have all functionality present and may or may not work at all at any given moment. You don't charge money for alpha software. Even charging for beta when it's not super duper close to being release worthy seems very wrong to me. This whole fiasco has made me sorry that I purchased the paper WPD planner this year (which I've ended up not using afterall... I really am a total computer gal). I won't make that mistake again. I can't support a company that would charge people to test their alpha level software. :glare: Quote Link to comment Share on other sites More sharing options...
hsmomma Posted September 14, 2012 Share Posted September 14, 2012 I was thinking I was crazy or something. I am NOT a computer developer or any like that but I thought there are a WHOLE lot of bugs in this thing. It is so not what I signed up for. I love Rebecca @ WPD but I am so sad and disappointed. The upgrades that they promised are soooo slow coming. I just am at a loss over the whole mess.:thumbdown: From the threads I've read, I (as an ex-software developer) completely agree. I still can't believe they charged money for what was essentially ALPHA level software. That was not beta. Beta software has all functionality present, but might have some bugs to weed out. Alpha software does not have all functionality present and may or may not work at all at any given moment. You don't charge money for alpha software. Even charging for beta when it's not super duper close to being release worthy seems very wrong to me. This whole fiasco has made me sorry that I purchased the paper WPD planner this year (which I've ended up not using afterall... I really am a total computer gal). I won't make that mistake again. I can't support a company that would charge people to test their alpha level software. :glare: Quote Link to comment Share on other sites More sharing options...
sassenach Posted September 14, 2012 Share Posted September 14, 2012 From the threads I've read, I (as an ex-software developer) completely agree. I still can't believe they charged money for what was essentially ALPHA level software. That was not beta. Beta software has all functionality present, but might have some bugs to weed out. Alpha software does not have all functionality present and may or may not work at all at any given moment. You don't charge money for alpha software. Even charging for beta when it's not super duper close to being release worthy seems very wrong to me. This whole fiasco has made me sorry that I purchased the paper WPD planner this year (which I've ended up not using afterall... I really am a total computer gal). I won't make that mistake again. I can't support a company that would charge people to test their alpha level software. :glare: Would you like to sell your paper planner to me? (assuming that it's not all filled out) PM me if so! Quote Link to comment Share on other sites More sharing options...
mommydebs Posted September 25, 2012 Share Posted September 25, 2012 I recently bought the Well Planned Day homeschool planner online software. Unfortunately, we ended up starting school late, because we received our materials late. (We are serving as missionaries overseas). That's when the problems started. I was ready to start inputting curriculum, lessons, etc. But I couldn't even add my children to the program. When I corresponded with the company through e-mail, I got a letter stating they would send my problem to IT, and to e-mail customer service for a refund. However, when I e-mailed them, they told me it was past the "30 day" mark since I bought the program, and they couldn't help me. Now, first of all, this is in their FAQ section online, and it was not presented during the purchase of the program nor in the receipts of purchase. Secondly, it is an online program! They can see that I have been unable to do anything with it, so it is clear that I'm not trying to cheat them out of anything. I'm honestly having a problem. So, what do I do? I feel like they don't care, they've got their money, so tough for me. I feel bad because our homeschooling materials are paid for by kind people who support our ministry, and I try really hard to be a good steward of that money. This program was not cheap. Quote Link to comment Share on other sites More sharing options...
Tammi K Posted September 30, 2012 Share Posted September 30, 2012 I'm honestly having a problem. So, what do I do? I feel like they don't care, they've got their money, so tough for me.. I assume you paid by credit card, right? Contact your credit card company and file a dispute. (Everyone who is having problems with function and refund should do this) The credit card co. has a lot more clout than you do and if the product does not function as intended you will get a refund from them and they will deal with the company. I believe this is one of the best reasons why you should never use a debit card or pay pal for purchase like this. Quote Link to comment Share on other sites More sharing options...
Tidbits of Learning Posted September 30, 2012 Share Posted September 30, 2012 I assume you paid by credit card, right? Contact your credit card company and file a dispute. (Everyone who is having problems with function and refund should do this) The credit card co. has a lot more clout than you do and if the product does not function as intended you will get a refund from them and they will deal with the company. I believe this is one of the best reasons why you should never use a debit card or pay pal for purchase like this. This is so good to know. I wish I would have paid with credit card. Quote Link to comment Share on other sites More sharing options...
JudoMom Posted September 30, 2012 Share Posted September 30, 2012 This is so good to know. I wish I would have paid with credit card. I know at least some debit cards offer the same protection, if that's how you paid. If you paid with paypal, try filing a dispute with them. Quote Link to comment Share on other sites More sharing options...
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