zoo_keeper Posted July 10, 2012 Share Posted July 10, 2012 FYI - last week RR's system had a glitch and they lost some orders. I placed an order last week (7/2) and then again last night. While I received confirmation emails from Paypal for each transaction, I only received a confirmation email from RR for last night's order. Becoming nervous by this discrepancy, I just called them and discovered that even though they received payments, they never received any corresponding order information for some of last week's orders. They therefore have no way of contacting the purchasers. So, if you ordered last week and never got an email (or a shipment, obviously), I'd call them to discover if you're one of the unlucky few. BTW, they can either rebuild the order or cancel the payment and let you resubmit the order later. Quote Link to comment Share on other sites More sharing options...
BatmansWife Posted July 10, 2012 Share Posted July 10, 2012 Yikes! Glad I didn't order yet. Quote Link to comment Share on other sites More sharing options...
Nestof3 Posted July 10, 2012 Share Posted July 10, 2012 Thanks for reminding me I need to order. I already placed my Home Science Tools order. I love this time of year! :D Quote Link to comment Share on other sites More sharing options...
SunnyDays Posted July 10, 2012 Share Posted July 10, 2012 I ordered a few days ago... I can't remember if I got an e-mail. But they did indeed charge my card. I'll have to call... Quote Link to comment Share on other sites More sharing options...
sagira Posted July 10, 2012 Share Posted July 10, 2012 I guess I'm one of the lucky ones, as I received my package today. Whew. Good luck, ladies. I would be worried too. Quote Link to comment Share on other sites More sharing options...
icul8rg8r Posted July 10, 2012 Share Posted July 10, 2012 I was a little worried after reading this post because I place two orders last week! But just called RR and found out that BOTH have shipped (in fact, one due to arrive today!). Quote Link to comment Share on other sites More sharing options...
AFwife Claire Posted July 10, 2012 Share Posted July 10, 2012 Thanks for posting! I placed a big order on 7/5 and never got a confirmation email. I did print out the page from my shopping cart check out. I'll definitely be calling tomorrow to check up on it! I placed a large Home Science Tools order not too long ago, and I also didn't get a confirmation email, but that package got here with no problems, so I really didn't think too much about not getting the confirmation email from Rainbow. But now I am concerned! Quote Link to comment Share on other sites More sharing options...
mama27 Posted July 10, 2012 Share Posted July 10, 2012 Thanks for the heads up! Quote Link to comment Share on other sites More sharing options...
pixeldog Posted July 10, 2012 Share Posted July 10, 2012 Yes, they lost my order, and I'd placed it on 6/18! I finally called a couple of days ago, I was patiently waiting and thought that the mail was just slow. So even if you've placed an order in June, you might want to double check it. Quote Link to comment Share on other sites More sharing options...
RootAnn Posted July 11, 2012 Share Posted July 11, 2012 Thanks for the post. I placed an order on 7/7, but I checked & did get a confirm email from them. Hope they fix their glitch! Quote Link to comment Share on other sites More sharing options...
Kathryn Posted July 11, 2012 Share Posted July 11, 2012 They send confirmation emails? I've never gotten one. I've always just been surprised. Anyway, thanks for the warning. I placed an order on the first. Quote Link to comment Share on other sites More sharing options...
lotsofpumpkins Posted July 11, 2012 Share Posted July 11, 2012 I'm glad I saw this post. I placed an order on Saturday, and I honestly don't remember if I got a confirmation email or not, because I usually delete them right away. I only hang onto the shipping emails (until the package arrives). How quickly are they shipping right now? Today was only the 2nd business day since I ordered. My credit card does show a charge to RR, as pending. I guess I'll call them tomorrow and see what's up. I even paid for priority mail for this package (it was under $50, so not free shipping anyway) because we already started our school year, and we need the books! Quote Link to comment Share on other sites More sharing options...
boscopup Posted July 11, 2012 Share Posted July 11, 2012 They send confirmation emails? I've never gotten one. I've always just been surprised. Anyway, thanks for the warning. I placed an order on the first. They have been sending shipping emails (with tracking info!) for about the last year, I think. It started around the time they changed their website maybe? Quote Link to comment Share on other sites More sharing options...
Kathryn Posted July 11, 2012 Share Posted July 11, 2012 They have been sending shipping emails (with tracking info!) for about the last year, I think. It started around the time they changed their website maybe? I've placed at least five orders in the last year and never gotten an email. The only email I ever got was my first order ever like three years ago that something was back ordered and they were holding my shipment until it came in. Quote Link to comment Share on other sites More sharing options...
SunnyDays Posted July 11, 2012 Share Posted July 11, 2012 See, I can't remember ever getting e-mails either. Not sure why. But I did e-mail them today, and they confirmed that they do indeed have my order. Whew! Quote Link to comment Share on other sites More sharing options...
RootAnn Posted July 11, 2012 Share Posted July 11, 2012 My confirmation of the order emails are usually (always?) in my junk email folder. I don't remember ever getting a "shipped" email from RR. I'm usually just surprised when the box shows up (usually missing whatever was backordered). I've had to call a couple of times in the last few years because the box didn't come & didn't come & didn't come. Usually, one thing was backordered & they thought it would be in "any day," so they kept my order from shipping. I'm getting my 'instafix' with Amazon Prime deliveries for some of the books that turned out cheaper on Amazon than from RR. RR's box will be my long-term wait -- but a goodie when it finally arrives. Quote Link to comment Share on other sites More sharing options...
Kathryn Posted July 11, 2012 Share Posted July 11, 2012 I always look in my junk folder, since when I check out it tells me an email will go there if I don't add them to my safe list. But, there's never anything from them. Quote Link to comment Share on other sites More sharing options...
garddwr Posted July 11, 2012 Share Posted July 11, 2012 I have always received confirmation emails from RR. I'm assuming if I got a confirmation email that means my order wasn't lost? Quote Link to comment Share on other sites More sharing options...
jennynd Posted July 11, 2012 Share Posted July 11, 2012 I have same problem few weeks back too. They say somehow the paypal link didn't work right, So I gave them the transaction number from paypal and they did find the order and then they shipped priority rather than media. Quote Link to comment Share on other sites More sharing options...
stripe Posted July 11, 2012 Share Posted July 11, 2012 I'm glad I saw this post. I placed an order on Saturday, and I honestly don't remember if I got a confirmation email or not, because I usually delete them right away. I only hang onto the shipping emails (until the package arrives). I keep all this stuff. I have a receipts folder and I just put them in. I also have a running list of items I am expecting. Otherwise I can forget all about things. They have been sending shipping emails (with tracking info!) for about the last year, I think. It started around the time they changed their website maybe? On my most recent order, I received no shipping notice. I was also pleasantly surprised at how quickly it arrived. They used to take a couple weeks or something. Quote Link to comment Share on other sites More sharing options...
lotsofpumpkins Posted July 11, 2012 Share Posted July 11, 2012 I ended up not having to call them today. I checked my email this morning and there was an email from them with tracking information. They shipped my package yesterday and I should have it tomorrow (since I chose priority). I'm so glad my order didn't get lost! :001_smile: Quote Link to comment Share on other sites More sharing options...
SophiaH Posted July 11, 2012 Share Posted July 11, 2012 I'm wondering if it was with only certain kinds of payment? I'm going to be placing an order with them on Friday and I usually pay with Paypal, but I could use a CC if that would be more likely to not have a problem. Quote Link to comment Share on other sites More sharing options...
Dolphin Posted July 11, 2012 Share Posted July 11, 2012 I've placed at least five orders in the last year and never gotten an email. The only email I ever got was my first order ever like three years ago that something was back ordered and they were holding my shipment until it came in. ...and luckily I had a backordered item. So, I know they have my order. Quote Link to comment Share on other sites More sharing options...
zoo_keeper Posted July 11, 2012 Author Share Posted July 11, 2012 I'm wondering if it was with only certain kinds of payment? I'm going to be placing an order with them on Friday and I usually pay with Paypal, but I could use a CC if that would be more likely to not have a problem. The lady I spoke to (who was super nice, BTW, and issued the refund very quickly) said that the problem occurred with Paypal transactions. That is, that PayPal processed the payment and forwarded the funds onto RR but that they didn't forward on any order data. That said, when I rebuilt my lost order yesterday afternoon, without thinking I paid with PayPal again. This time, however, I received an order confirmation email within an hour or two. Quote Link to comment Share on other sites More sharing options...
AFwife Claire Posted July 11, 2012 Share Posted July 11, 2012 The lady I spoke to (who was super nice, BTW, and issued the refund very quickly) said that the problem occurred with Paypal transactions. That is, that PayPal processed the payment and forwarded the funds onto RR but that they didn't forward on any order data. That said, when I rebuilt my lost order yesterday afternoon, without thinking I paid with PayPal again. This time, however, I received an order confirmation email within an hour or two. Yes, when I called to check on my order from 7/5, the lady I spoke to said the same thing--a problem with Paypal. My order is just fine and is being shipped tomorrow! I paid with a credit card. Quote Link to comment Share on other sites More sharing options...
Kathryn Posted July 11, 2012 Share Posted July 11, 2012 I got my order today! Faster than usual. Quote Link to comment Share on other sites More sharing options...
Nestof3 Posted July 12, 2012 Share Posted July 12, 2012 I really wish they would allow customers to have accounts where they can view past orders, check tracking status, etc. Quote Link to comment Share on other sites More sharing options...
SophiaH Posted July 13, 2012 Share Posted July 13, 2012 I really wish they would allow customers to have accounts where they can view past orders, check tracking status, etc. Ooh! Brilliant idea! Quote Link to comment Share on other sites More sharing options...
Dmmetler Posted July 13, 2012 Share Posted July 13, 2012 Mine supposedly shipped out and is in transit, but USPS says they can't track the order using the number Rainbow gave me. So I guess I'm going to be nervous until it gets here. Quote Link to comment Share on other sites More sharing options...
Nestof3 Posted July 13, 2012 Share Posted July 13, 2012 Mine supposedly shipped out and is in transit, but USPS says they can't track the order using the number Rainbow gave me. So I guess I'm going to be nervous until it gets here. I would imagine giving tracking #s would save a lot of answering the phone. Even I -- an individual seller on WTM -- make sure my customers get their tracking #. Quote Link to comment Share on other sites More sharing options...
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