creekland Posted December 31, 2010 Share Posted December 31, 2010 (edited) Edited to add... Our problem appears to have been a glitch - update on page 2. THANKS HIVE! No heads up to others needed... Don't forget to remove things from your queue after you've sent them back. It's not automatic like I figured it would be. Now we have a movie coming to us that we just watched this past week. :glare: And over a Holiday. And on a weekend. Both with no mail to return it quickly and get something new. It's sure not the way to win a customer from the free trial period. I definitely have gone from "maybe" paying for it to "very doubtful" when our trial period is up. We don't watch much anyway, and little things like this are so annoying. Seriously, one would think once they send something it should be automatically removed from the queue. If I wanted to watch it again so soon, I'd have kept it! So... just a "heads up" for anyone else out there trying it. If you want to avoid an annoyance... Edited December 31, 2010 by creekland Quote Link to comment Share on other sites More sharing options...
KS_ Posted December 31, 2010 Share Posted December 31, 2010 Don't forget to remove things from your queue after you've sent them back. It's not automatic like I figured it would be. Now we have a movie coming to us that we just watched this past week. :glare: And over a Holiday. And on a weekend. Both with no mail to return it quickly and get something new. Sounds like a glitch - I never have to remove things from my queue - once they're sent they get moved up to the top and show that they're sent and then once they receive the movie back, it gets removed and doesn't show up anymore. . . Quote Link to comment Share on other sites More sharing options...
Pippen Posted December 31, 2010 Share Posted December 31, 2010 That's odd. Mine always moves out of the queue once it's been shipped. We have on occasion have someone add something to the queue that we've previously watched. Contact support--they can check on it for you. Quote Link to comment Share on other sites More sharing options...
tammyw Posted December 31, 2010 Share Posted December 31, 2010 Huh - mine always removes something from the queue when I send it back. Quote Link to comment Share on other sites More sharing options...
Julie in CA Posted December 31, 2010 Share Posted December 31, 2010 Hasn't happened that way for us. Returned movies have always been gone from our list automatically. Quote Link to comment Share on other sites More sharing options...
ccm Posted December 31, 2010 Share Posted December 31, 2010 My son just signed up this week and I was not aware of this problem. I'll let him know about it. Thanks for posting. :) Edit: Just read the new posts. Quote Link to comment Share on other sites More sharing options...
Jenn in Mo Posted December 31, 2010 Share Posted December 31, 2010 Ours always removes as well but we have had glitches with other things. I love how quick they are to resolve issues and generally, when they have a glitch, Netflix sends out an extra movie to make up for the inconvenience. Give 'em a call and I'll bet they are quick to make it right. Quote Link to comment Share on other sites More sharing options...
Big Buckin' Longhorn Posted December 31, 2010 Share Posted December 31, 2010 I've been a Netflix user forever and I've never had that happen to me. Usually the dvd disappears from your queue when they sent it out to you. It moves up to the top part of the page where it lists your "movies at home." I'm sorry that happened to you. Sounds like a bummer. Quote Link to comment Share on other sites More sharing options...
MomOfOneFunOne Posted December 31, 2010 Share Posted December 31, 2010 Ditto on above! I've never had that problem, either. Quote Link to comment Share on other sites More sharing options...
NanceXToo Posted December 31, 2010 Share Posted December 31, 2010 Sounds like a glitch - I never have to remove things from my queue - once they're sent they get moved up to the top and show that they're sent and then once they receive the movie back, it gets removed and doesn't show up anymore. . . Same here! Quote Link to comment Share on other sites More sharing options...
5kidsforME Posted December 31, 2010 Share Posted December 31, 2010 I've never had that problem either. I would contact Netflix and let them know. Quote Link to comment Share on other sites More sharing options...
creekland Posted December 31, 2010 Author Share Posted December 31, 2010 Ok, I knew it before, but now I know it even more. I LOVE the Hive!!! I came here frustrated and just venting, and instead, get some much appreciated advice! I called Netflix and they are sending out a different video Monday. They aren't sure why it happened either and put a note on our account to have it checked, plus I will be checking after the next movie arrives to be sure it drops off as it should! They ARE supposed to drop off. Two of mine did not - the one we are getting again and the one we just sent back. Any company can have a glitch. How they respond to the glitch is the key. I went from having a negative feeling toward Netflix to a positive one now! Thanks HIVE!!! Happy New Year! Will edit the first post for future readers... Quote Link to comment Share on other sites More sharing options...
Samiam Posted December 31, 2010 Share Posted December 31, 2010 I have had that happen to me, but technically it was my fault. I had a movie in my queue, but then realized that it was available via instant watch. So we watched it. I never went back and removed it from my queue. Thus I did get it in the mail a few weeks later. I don't see that as a glitch for Netflix. I wouldn't want them removing movies from my queu. I can see how their system would not know if you wanted it out of your queu, even if you had watched it instantly. Quote Link to comment Share on other sites More sharing options...
creekland Posted December 31, 2010 Author Share Posted December 31, 2010 I have had that happen to me, but technically it was my fault. I had a movie in my queue, but then realized that it was available via instant watch. So we watched it. I never went back and removed it from my queue. Thus I did get it in the mail a few weeks later. I don't see that as a glitch for Netflix. I wouldn't want them removing movies from my queu. I can see how their system would not know if you wanted it out of your queu, even if you had watched it instantly. I agree with you on your situation. We didn't watch it instantly though. It was sent to us earlier this week, then we returned it and got another. We just sent that one back, then are being resent the first (second overall, but first in this scenario) one we watched. The one we just sent back was still in our queue too. Had I not deleted it we'd have gotten that one (again) next. Their system was not deleting our movies. "I" deleted the very first one we were sent after we watched it when I loaded the others on our queue. I was thinking I had to do this every time. People here say that's not the case and "Ricky" from customer service says it's not the case. We have to see if the account will work correctly now or if there is a glitch that needs fixing. We won't know until after the next movie is returned. Ricky is having an unwatched movie sent out to us Monday. I appreciate it! Quote Link to comment Share on other sites More sharing options...
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