We have the same problem, it is extremely annoying, especially after you pay so much for the program! I am wondering if it's something to do with the microphone, because sometimes when we reset the microphone by going back into the setup and doing that "1-2-3" bit again-it is enough to get it going again. We also have our speech recognition set on the easiest level. I wish I had a better answer. We haven't tried it for a few weeks, it got so annoying. I guess I'm going to have to call the company if it keeps up.