Annie G Posted November 30, 2017 Share Posted November 30, 2017 With all the negative news out there I thought it would be nice to give a shoutout to a company with excellent customer service. We've been buying our cat food from Chewy for a while and a few months ago our brand was discontinued. We've been searching for a replacement and have tried a few that our cat is 'ok' with. Still trying to find one he truly likes though. So this month we tried two more and one he likes and one is just awful. He won't eat it. Guys, cats lick their own butts so if he doesn't like how this food tastes it must be awful. Chewy told me if he didn't like it to let them know. So today I did and they immediately refunded the cost of the food, even the three cans we tried to get him to eat. And asked me to donate it to a shelter instead of returning it. $38 worth of food. I am so pleased with them. They were polite and helpful. You know, like customer service SHOULD be but it seems that this is the exception instead of the norm. I hope I come away with as good a report after I talk to Land's End customer service. My order that was supposed to be delivered yesterday has gone from Wisconsin to Nashville and is now in Florida. I live in Illinois. 14 Quote Link to comment Share on other sites More sharing options...
OrganicJen Posted November 30, 2017 Share Posted November 30, 2017 I've personally always had excellent customer service from Lands End. 1 Quote Link to comment Share on other sites More sharing options...
mmasc Posted November 30, 2017 Share Posted November 30, 2017 That’s great to hear about Chewy. Thank you for sharing! I just started ordering my dogs’ food from there on autoship about 3 months ago. Now I feel even happier about choosing them! :) 2 Quote Link to comment Share on other sites More sharing options...
itsheresomewhere Posted November 30, 2017 Share Posted November 30, 2017 Chewy has some of the best customer service around. We have ordered from them for years and they have never changed. 2 Quote Link to comment Share on other sites More sharing options...
Annie G Posted November 30, 2017 Author Share Posted November 30, 2017 I've personally always had excellent customer service from Lands End. It's not really LE's issue...it's the shipper. So I do feel bad contacting them, but it seems that this shipment might not arrive and I'd rather go ahead and get a replacement on the way since it's a gift. Always had great service from Land's End too but haven't bought from them in a while and didn't know if things had changed since they became affiliated with Sears. Quote Link to comment Share on other sites More sharing options...
Jenn in FL Posted November 30, 2017 Share Posted November 30, 2017 Chewy's autoship program has revolutionized my life! We are a multi cat household and we have not run out of either wet or dry food in over 15 months. This is seriously life changing...don't you just hate those beady little eyes glaring at you because you have run out of wet food for breakfast?? :001_wub: :001_wub: :001_wub: Chewy! 2 Quote Link to comment Share on other sites More sharing options...
JudoMom Posted November 30, 2017 Share Posted November 30, 2017 I recently ordered bunny and dog food from them and was quite pleased. Glad to hear they're a good company. 1 Quote Link to comment Share on other sites More sharing options...
zimom Posted November 30, 2017 Share Posted November 30, 2017 I use to order regularly from Chewy, unfortunately they were bought out by Petsmart within the last year. What that means is that high end pet food companies will no longer allow them to carry their products. Maybe that is why your brand was 'discontinued'? I'm glad to know their customer service is still top notch. 2 Quote Link to comment Share on other sites More sharing options...
Selkie Posted November 30, 2017 Share Posted November 30, 2017 I love Chewy! I was worried when PetSmart bought them, because every time I've ordered from PetSmart, something has gone wrong with the order. Luckily, Chewy has remained wonderful thus far. Their customer service is the best! 2 Quote Link to comment Share on other sites More sharing options...
Annie G Posted November 30, 2017 Author Share Posted November 30, 2017 I use to order regularly from Chewy, unfortunately they were bought out by Petsmart within the last year. What that means is that high end pet food companies will no longer allow them to carry their products. Maybe that is why your brand was 'discontinued'? I'm glad to know their customer service is still top notch. The food we'd been using was Iams wet cat food and I can't find it anywhere now. Not any of the local stores that used to carry it- not pet stores, but places like Farm and Fleet and Menards and our local grocery stores. They all used to sell it. It's all my 16 year old cat has ever eaten so the poor guy is having quite the adjustment. I'm finding a lot of high end cat food...but maybe I don't even know what high end is. It feels high end to me because it's costing me $3 a day to feed my cat, and is grain free. Boo that they were bought out by PetSmart. Quote Link to comment Share on other sites More sharing options...
Mom22ns Posted November 30, 2017 Share Posted November 30, 2017 I've been really happy with Chewy too, but I met a breeder that told me that she had an auto order for 10 cases of canned puppy food, then realized she wouldn't have any puppies that needed it the following month. She went to change the auto order, but was too late, so she called Chewy and asked if she could return it. They told her they would refund it and she should donate it to a local shelter. It was a couple of hundred dollars worth of food. 3 Quote Link to comment Share on other sites More sharing options...
melmichigan Posted November 30, 2017 Share Posted November 30, 2017 I always had excellent customer service from Chewy. Sadly, with their buy out they no longer carry the food we feed. 1 Quote Link to comment Share on other sites More sharing options...
Lizzie in Ma Posted November 30, 2017 Share Posted November 30, 2017 I couldn't agree more, fantastic customer service. I was waiting for a package and it said delivered but it was nowhere to be found. I used their chat window and within a minute they had already replaced my order with a tracking number! 2 Quote Link to comment Share on other sites More sharing options...
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