bettyandbob Posted July 5, 2016 Share Posted July 5, 2016 Went camping. Loaded movies for ds with disabilities to watch in car and perhaps for down time. Stopped working before we even reached destination. This stuff is great when we need to calm ds. And we really needed to be able to do that this trip. Bleah! I guess there's bigger stuff in the world. I have much bigger problems. Now I need to find out how that warranty works. Got it for Christmas.bummer. Quote Link to comment Share on other sites More sharing options...
Night Elf Posted July 5, 2016 Share Posted July 5, 2016 If you've had it less than 1 year, they'll replace it for free. I had to do that and it was easy peasy. 3 Quote Link to comment Share on other sites More sharing options...
mumto2 Posted July 5, 2016 Share Posted July 5, 2016 Have you held the on button down and tried to reboot? 1 Quote Link to comment Share on other sites More sharing options...
Pippen Posted July 5, 2016 Share Posted July 5, 2016 (edited) Have you held the on button down and tried to reboot? Definitely try this first. Hold it down for 20 seconds, and then try turning it on again. Also try hooking it up to a different charger/cord or an external power bank to see if it will take a charge. Tech support will have you try both of those things before shipping it back for replacement. Edited July 5, 2016 by Pippen 2 Quote Link to comment Share on other sites More sharing options...
LuvToRead Posted July 5, 2016 Share Posted July 5, 2016 I had this happen, and holding down the start button did not work. Since I thought it was junk, DH opened up my Kindle, unplugged the battery, then plugged it back, and it worked. This is a last ditch effort, but wouldn't hurt to try before discarding your Kindle. I know this will void any warranties, but I was already past the warranty period. Quote Link to comment Share on other sites More sharing options...
StephanieZ Posted July 5, 2016 Share Posted July 5, 2016 Amazon is the easiest company ever to work with on returns/warranty/etc. If you just got it for this past Christmas, for sure they'll replace it free. Just call. It's painless! 1 Quote Link to comment Share on other sites More sharing options...
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