Dish Network Question

[2squared]

I want to add the DVR feature to my current service. When I called this afternoon, they told me that I have to sign a new two year contract (which I just signed in Oct 2009) to add the DVR feature. It's a whopping $6/month and I have to sign an entirely new agreement? Does anyone know any way around this? I live in the middle of nowhere, and Dish Network is my only option - not to mention that I still have 1.5yrs on my current contract.

 

Where's the smiley for blowing your top??

[Mergath]

I would call back and ask to speak with a supervisor, and tell him/her you're considering canceling your service altogether if you can't just add the DVR to your existing contract. Managers can often do wondrous things when a customer threatens to take their business elsewhere. :)

[Ellie]

If it's your only option, why does it matter if you have to sign another contract? I don't ever intend to change from Dish to anything else; I don't even know how long I have on my current contract.

[WagsWife]

I want to add the DVR feature to my current service. When I called this afternoon, they told me that I have to sign a new two year contract (which I just signed in Oct 2009) to add the DVR feature. It's a whopping $6/month and I have to sign an entirely new agreement? Does anyone know any way around this? I live in the middle of nowhere, and Dish Network is my only option - not to mention that I still have 1.5yrs on my current contract.

 

Where's the smiley for blowing your top??

 

Every time we have done anything like that, we have had to sign a new two year contract...but I *thought that the two years start the day you sign the contract...so you would not have 3.5 years on your contract...you would just start over with a brand new 2 year...adding only 6 months.

[mrs.m]

I want to add the DVR feature to my current service. When I called this afternoon, they told me that I have to sign a new two year contract (which I just signed in Oct 2009) to add the DVR feature. It's a whopping $6/month and I have to sign an entirely new agreement? Does anyone know any way around this? I live in the middle of nowhere, and Dish Network is my only option - not to mention that I still have 1.5yrs on my current contract.

 

Where's the smiley for blowing your top??

 

Call them and tell them you want to cancel. You may have to follow through but when I wanted to upgrade to a DVR they wanted to charge me $120. I called and talked to a supervisor, same response. So I went with local cable. When I called to cancel, they transfered me to a sales person who said "oh, well, how about we send you that DVR for free?" :001_huh: I was SOOOOO MAD.

 

That was a couple years ago though. They never offered me a 2 year contract option. I would have taken it. But I'll bet they'll work with you if you tell them to turn it off!

 

BTW, I really dislike Dishnetwork because they kept billing us for 3 months after we cancelled. They said it was the phone company's fault since we bundled, the phone company said it was their fault. I put BOTH of them on the phone with my nice new three-way calling from my cable company and made them work it out!!!

Edited February 23, 2010 by jannylynn

[newbie]

Cancel, they have the worst cust. ser next to ADT.

[gaillardia]

And if you cancel you will have to pay a disconnection fee or something greedy like that! I know, you're out in the middle of nowhere, and they know it too. Contract aside, I would ask to speak to the office manager or whoever is in charge. We're rootin' for ya...:smash: