redsquirrel Posted August 21, 2013 Share Posted August 21, 2013 I places an order on 8/14 late at night. I got an email confirming the order and it claimed that items were shipping within 24 hours of orders being received. Since then I haven't had any communication from them at all. I did try to call, but I can't ever get through to a person. Is this normal for RR? Do orders typically languish a big before being shipped out? I haven't ordered from them in a while so I am not sure what is normal for them. I am just a little worried that my order got lost or something. Quote Link to comment Share on other sites More sharing options...
LBS Posted August 21, 2013 Share Posted August 21, 2013 I would continue to call, I have never had problems with shipments, but I remember thinking the last one took a long time. I am spoiled by Amazon Prime though, so maybe skewed my expectation. I'm guessing this is a very busy time for them, if they are not answering the phone. Quote Link to comment Share on other sites More sharing options...
Desert Strawberry Posted August 21, 2013 Share Posted August 21, 2013 At busy times, yes. It can take a while for stuff to leave the warehouse. try live chat. Quote Link to comment Share on other sites More sharing options...
twoxcell Posted August 21, 2013 Share Posted August 21, 2013 I have never had that problem before but it is possible they are swamped this week or that one of the items are on back order. I would try live chat. Quote Link to comment Share on other sites More sharing options...
MommaOfalotta Posted August 21, 2013 Share Posted August 21, 2013 I ordered ONE book on the 9th of August. That following monday I got the email stating my order. I didn't get an update on tracking info until the 14th.... then another on the 20th. The second update didn't even tell me the state it was in. My book arrived this morning. The tracking/response time is sluggish with their updates. I was worried my order had been lost also, but it made it! ETA: When I placed my huge order back in late April/early May... it was a much more timely response. So as for my experience, I'm chalking it up to them being super busy with a ton of last minute orders. Their facebook has mentioned numerous times about how the staff has been busy all day long on the phones. Perhaps this explains why you haven't been able to get through? Hope you get your order soon. Quote Link to comment Share on other sites More sharing options...
maddykate Posted August 21, 2013 Share Posted August 21, 2013 I received an email from them regarding a back order and it went to my junk mail. You might check there. Quote Link to comment Share on other sites More sharing options...
Sobeknofret Posted August 21, 2013 Share Posted August 21, 2013 They're slow at sending out emails. Many times, I've gotten an email that an item has shipped the same day that it's due to be delivered! I don't care so much, but I get how others do. Try the live chat-- I've always had good luck getting a hold of them that way. Quote Link to comment Share on other sites More sharing options...
Rbsmrter Posted August 21, 2013 Share Posted August 21, 2013 I just received a big order almost 2 weeks after placing it. When I received the confirmation email it said most orders were shipping within 3 days. I finally called last week to check in. I had to call back on three different occasions in order to actually speak to someone. It turns out ONE pack of construction paper (in a $400+ order) was backordered. Normally they hold it for a day or two but apparently my order managed to get stuck for a much longer period of time. The rep apologized profusely and had it in the mail the next day and it arrived in 4 days. I'd definitely recommended a call just to check and make sure nothing is delayed or backordered. During the busy season I imagine anything can happen. Quote Link to comment Share on other sites More sharing options...
sbgrace Posted August 22, 2013 Share Posted August 22, 2013 I've got the same thing. My husband called because he noticed there were no credit card charges. They told him one item was backordered and the shipment (and charges) were being held for it. The charge went through today, so I expect I'll have it relatively soon now. But I wonder if the same thing happened to you. I got the same message about shipping times and they didn't indicate anything was on backorder when I placed the order. Quote Link to comment Share on other sites More sharing options...
redsquirrel Posted August 22, 2013 Author Share Posted August 22, 2013 Oooh, I'll check the bank account. Good point. I've considered the live chat, but when the email was specific about not emailing them, only phone them to ask about orders, I thought that meant live chat as well. Sometimes I am such a rule follower, :001_rolleyes: . Thanks for all the assurances. I know I have seen other folks here mention slow mail time. I don't mind that so much as the no contact. If they just let me know what was happening I would be fine with the waiting. I am glad I am not in a big hurry for any of this. Well.... not too much, lol Quote Link to comment Share on other sites More sharing options...
Forget-Me-Not Posted August 22, 2013 Share Posted August 22, 2013 I had an order a few weeks ago that I never got a confirmation email for. I chatted with someone and she said they'd been having issues with their confirmation emails. It was already on its way by the time I checked on it. Quote Link to comment Share on other sites More sharing options...
MommaOfalotta Posted August 22, 2013 Share Posted August 22, 2013 They posted on facebook yesterday saying that from now until September 6th (I think) they are cancelling the backorder policy. So anything you order now will ship immediately and if an item is backordered they will send it along once they get it. Quote Link to comment Share on other sites More sharing options...
Mommy22alyns Posted August 22, 2013 Share Posted August 22, 2013 I ordered on the 10th and got my box yesterday. It took 4 days for them to ship it. Quote Link to comment Share on other sites More sharing options...
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