naturegirl7 Posted January 24, 2011 Share Posted January 24, 2011 What are your experiences with AAS customer service?? I just sent them an email.... I finally splurged and ordered AAS for my son last monday and despite paying $10 for priority shipping I still don't have my order a full week later. I know Monday was a holiday, but even considering that I should have gotten it in the mail by Friday or Saturday at the VERY latest. Their website states ships next business day (tues but I will give them Wed with the holiday). But already got my mail for today and yet again NOTHING. I am really annoyed. There was no communication from them after the order confirmation email, no shipping email or anything like that....I have no idea if it shipped, when it shipped. Was is the point of paying for priority shipping and then waiting over a week to get my order?! I guess I should have asked before I ordered, but what is customer service like? Can I expect a prompt reply and hopefully some info on where oh where my order is? Thanks! Quote Link to comment Share on other sites More sharing options...
blakereese Posted January 24, 2011 Share Posted January 24, 2011 I sort of had the same experience last month. I didn't get an email when it shipped, which I really think most companies should do. It keeps the customer in the loop and avoids having the questions of, "did it ship?" "when did it ship? "how did you send it?" Etc. I was just about to email and then received it that day. It was well over a week, I think probably 8-9 business days? They definitely didn't ship it the next day. I see they are in WI, maybe they have had quite a bit of snow this year? I know we have had a ton where I am, so I figured that may have had something to do with it. That always holds things up a day or two. Still, it would be good to get email updates. I guess I am spoiled by that from the other places I order from online. I'm also spoiled by amazon prime, so I must admit I am impatient when things take over a week!! Hope it comes tomorrow! Quote Link to comment Share on other sites More sharing options...
jvenice Posted January 24, 2011 Share Posted January 24, 2011 It took me a while to get my order too, but they did email me back and when I had questions about the divider cards (new vs. old) I called and they were helpful. Every time I have called I have gotten someone on the phone. You will probably get it very soon. Quote Link to comment Share on other sites More sharing options...
CoastalGal Posted January 24, 2011 Share Posted January 24, 2011 Nothing but EXCELLENT customer service experience here. I've ordered from them 3 times without an issue. Is it possible that things were delayed because of snowstorms/bad weather? I can't remember where AAS is located...but the weather has delayed things in our area. Quote Link to comment Share on other sites More sharing options...
Dana Posted January 24, 2011 Share Posted January 24, 2011 My orders have arrived pretty quickly. I've also gotten quick replies to emails, so if you get concerned, send an email. I've been pleased with the company. And I'm very happy with the curriculum. Quote Link to comment Share on other sites More sharing options...
boscopup Posted January 24, 2011 Share Posted January 24, 2011 I think I ordered Thursday of the week before last. It came Wednesday of last week. I do wish they would send a shipping notice. Quote Link to comment Share on other sites More sharing options...
Paisley Hedgehog Posted January 24, 2011 Share Posted January 24, 2011 . Quote Link to comment Share on other sites More sharing options...
boscopup Posted January 24, 2011 Share Posted January 24, 2011 I've ordered four different times from AAS and always had great service. I do wish they would ship materials in BOXES, though, rather than Priority Mail envelopes, which tend to get bent up and/or folded to fit into my mailbox. :glare: I'm glad I ordered the card box then! My order had to come in a box because of that. Quote Link to comment Share on other sites More sharing options...
golfcartmama Posted January 24, 2011 Share Posted January 24, 2011 Nothing but EXCELLENT customer service experience here. I've ordered from them 3 times without an issue. Is it possible that things were delayed because of snowstorms/bad weather? I can't remember where AAS is located...but the weather has delayed things in our area. :iagree: I've only ordered twice, but it's been a perfect transaction every time and GREAT, prompt service. Have you tried calling? Maybe they weren't able to come in b/c of the snowstorm? Quote Link to comment Share on other sites More sharing options...
Edwena Posted January 24, 2011 Share Posted January 24, 2011 Always super fast shipping and wonderful customer service the two times I've ordered.:001_smile: Quote Link to comment Share on other sites More sharing options...
PrincessAriel Posted January 24, 2011 Share Posted January 24, 2011 I have ordered from them several times and always had excellent service. They are in Wisconsin and it could be weather related. I know they also had things on sale last week so if they had a big response to that it might have affected shipping. Quote Link to comment Share on other sites More sharing options...
taffnus Posted January 24, 2011 Share Posted January 24, 2011 I've ordered a number of times and have had a great experience. I even received a book that had a problem that I didn't discover until 6 months later. They sent me a new one without hesitation. They've returned phone calls within a day as well. I can say only good things about my experience over the last 2 years. Quote Link to comment Share on other sites More sharing options...
Satori Posted January 24, 2011 Share Posted January 24, 2011 Yep, their service has always been amazingly fast for me, like receiving the package within a few days of ordering, and I live in a remote location! They do have a sale going on, like someone mentioned. But I would see wait for their email response. Hope you get it soon! Quote Link to comment Share on other sites More sharing options...
MerryAtHope Posted January 25, 2011 Share Posted January 25, 2011 Their current system doesn't allow them to integrate the tracking info so that it's sent out automatically. Instead they have to do it all manually, so they don't do that unless someone asks. They are hoping to have a new system up in a month or two so that it will all be automated. Call or email & they'll be glad to help! I hope you get your package soon! Quote Link to comment Share on other sites More sharing options...
TexasMom Posted January 25, 2011 Share Posted January 25, 2011 I ordered some things from them last Tuesday, and just found the box on my front porch this evening. So it took 6 days. I hope you get your order soon! Quote Link to comment Share on other sites More sharing options...
Sahamamama Posted January 25, 2011 Share Posted January 25, 2011 Nothing but EXCELLENT customer service experience here. I've ordered from them 3 times without an issue. Is it possible that things were delayed because of snowstorms/bad weather? I can't remember where AAS is located...but the weather has delayed things in our area. :iagree:I have actually been quite impressed with AAS's customer service. Ditto with Rainbow Resource, Math Mammoth, Sing the Word, Betty Lukens Visuals, Peace Hill Press, and Memoria Press. Come to think of it, I have not had one bad experience ordering homeschool materials yet... knock on wood. ;) Maybe I'm just lucky? :D Quote Link to comment Share on other sites More sharing options...
SevenDaisies Posted January 25, 2011 Share Posted January 25, 2011 I recall that I may not have gotten shipping confirmation either, but I still think they have great customer service. I bet if you contact them they will make it right. Quote Link to comment Share on other sites More sharing options...
AmyinMD Posted January 25, 2011 Share Posted January 25, 2011 I ordered AAS readers last Monday (MLK day) and have not received it yet either. I've been quite antsy for it to get here but I think I'm just spoiled by Amazon Prime and having things arrive really quickly. Quote Link to comment Share on other sites More sharing options...
Penelope Posted January 25, 2011 Share Posted January 25, 2011 I have had good experiences 3 times. Quote Link to comment Share on other sites More sharing options...
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