PinkInTheBlue Posted December 30, 2009 Share Posted December 30, 2009 I'll call Dyson customer service also, but I know the odds are really good you guys know more or as much as them. :) I have a purple Animal 17 (whatever that means). I've had it almost a year and other than cleaning out the canister and squeezing my hand up to keep the little holes cleared, I haven't really serviced it in ways I'm sure it needs. I don't know what it needs. Can you tell me? Thank you! By the way, it's not lacking suction. It's just low like when the canister needs emptying. Quote Link to comment Share on other sites More sharing options...
nukeswife Posted December 30, 2009 Share Posted December 30, 2009 Not sure what they'll tell you but when it happened to mine about 2 years ago, they told me "Sorry, I guess it's time to buy a new one" They weren't any help at all. I sure hope you end up getting some answers that were better than mine. I ended up buying a bissel pet hair eraser that served me well, for the last 2 years and my dh just bought me an Oreck XL platinum for x-mas. I have allergies so the Oreck is really a huge benefit since it has the bags. Quote Link to comment Share on other sites More sharing options...
grace'smom Posted December 30, 2009 Share Posted December 30, 2009 I thought all vacuums lost suction when they need a new bag or to have the canister emptied. I know when we have company coming our Kirby gets a brand new bag, LOL. Quote Link to comment Share on other sites More sharing options...
Miss Peregrine Posted December 30, 2009 Share Posted December 30, 2009 When that happens, I check all the little parts that come off. I usually find something stuck in there. There are three, I believe: The hose comes completely off. There is one on the right side and one on the left. When I discovered them it was like finding secret passages! LOL Let me know if you need better descriptions of where to find them. Quote Link to comment Share on other sites More sharing options...
Perry Posted December 30, 2009 Share Posted December 30, 2009 I'll call Dyson customer service also, but I know the odds are really good you guys know more or as much as them. :) I have a purple Animal 17 (whatever that means). I've had it almost a year and other than cleaning out the canister and squeezing my hand up to keep the little holes cleared, I haven't really serviced it in ways I'm sure it needs. I don't know what it needs. Can you tell me? Thank you! By the way, it's not lacking suction. It's just low like when the canister needs emptying. Have you cleaned the filter? That was the problem when mine lost suction. I didn't even know there was a filter. Oops. Quote Link to comment Share on other sites More sharing options...
KS_ Posted December 30, 2009 Share Posted December 30, 2009 Have you cleaned the filter? That was the problem when mine lost suction. I didn't even know there was a filter. Oops. I'd check the filter - it's supposed to be washed with cool water every 6 months. There may be a lot of small sand type dirt in there. It can also lose suction if any of the joints have been knocked off their seal. Even if there isn't anything stuck inside, if the seals aren't tight, the suction won't be very strong. Quote Link to comment Share on other sites More sharing options...
PinkInTheBlue Posted December 30, 2009 Author Share Posted December 30, 2009 Ah! Filter! I'll find and check that and move all the little pieces, parts and hoses I can and clean them out. Thank you! Wash the filter with cold water? That seems weird. :) Quote Link to comment Share on other sites More sharing options...
Matryoshka Posted December 30, 2009 Share Posted December 30, 2009 Have you cleaned the filter? That was the problem when mine lost suction. I didn't even know there was a filter. Oops. Ooo - thanks for that link! I knew there was a filter that needed cleaning, but I've been too lazy to look for the instructions. :tongue_smilie: Quote Link to comment Share on other sites More sharing options...
CalicoKat Posted December 31, 2009 Share Posted December 31, 2009 Ah! Filter! I'll find and check that and move all the little pieces, parts and hoses I can and clean them out. Thank you! Wash the filter with cold water? That seems weird. :) It's likely there's something wedged in the hoses near the where the length of hose attaches to the machine down at the bottom. It's a u-shaped thingy that comes off. DH usually finds the socks or pencils that I've sucked up in there blocking the whole process. He's got a hanger he uses to thread up in there and pull stuff out. :D Or the filter container might be not all the way attached. Push it down hard to make sure it all clicked in OK. My dyson has lasted twice as long as any other vac. I've had in the past 17 years. It usually survives sock-sucking episodes with style. Quote Link to comment Share on other sites More sharing options...
4kiddies Posted December 31, 2009 Share Posted December 31, 2009 It's likely there's something wedged in the hoses near the where the length of hose attaches to the machine down at the bottom. It's a u-shaped thingy that comes off. DH usually finds the socks or pencils that I've sucked up in there blocking the whole process. He's got a hanger he uses to thread up in there and pull stuff out. :D Or the filter container might be not all the way attached. Push it down hard to make sure it all clicked in OK. My dyson has lasted twice as long as any other vac. I've had in the past 17 years. It usually survives sock-sucking episodes with style. That little U shaped piece is always the issue when mine loses suction. It typically is a crayon in mine:tongue_smilie: Quote Link to comment Share on other sites More sharing options...
mom2hunangirls Posted December 31, 2009 Share Posted December 31, 2009 And mine loses suction if the brush roller is tangled with hair, strings etc. I'd say I have to break out scissors and set the brush free once or twice a year. Quote Link to comment Share on other sites More sharing options...
abreakfromlife Posted December 31, 2009 Share Posted December 31, 2009 ditto to all of the above....love my Dyson. A word about washing out the filter - probably too late now, :D but you have to let it dry for a day or two before you put it back in to vacuum. Which is why mine gets washed maybe once a year instead of twice :glare: Quote Link to comment Share on other sites More sharing options...
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