astrid Posted December 25, 2009 Share Posted December 25, 2009 Dh set it up, we put in a disc and get this message: "An error has occurred. Press the Eject Button and remove the disc, then turn the Wii console off and refer to the Wii operations Manual for help troubleshooting." This is BRAND FREAKING NEW. JUST OUT OF THE BOX. We get this message with every disc, so it's not that. Any ideas? Dh is getting pretty steamed that he spent nearly $400 on the console, games and accessories and we can't even get to step one!!! ARGH! astrid Quote Link to comment Share on other sites More sharing options...
Pippen Posted December 25, 2009 Share Posted December 25, 2009 Several suggestions from my kids: 1) Turn the power off and on and try again. 2) Push the reset button which is right below the power button and try again. 3) Disconnect the machine from the power (as in remove the power supply from the Wii) and let sit for 30 minutes. This has taken care of any problems on ours the others haven't fixed. Quote Link to comment Share on other sites More sharing options...
stripe Posted December 25, 2009 Share Posted December 25, 2009 Does it turn on without a disc? Can you see the main screen? Are you inserting the disc pointing the right way? (Not trying to imply you're dumb; I think it's a counterintuitive direction.) Quote Link to comment Share on other sites More sharing options...
astrid Posted December 25, 2009 Author Share Posted December 25, 2009 LOL, well, when it comes to video games, we ARE dumb. This is our first video game of ANY type since our childhood atari units in the but yes, disc is in, we can get to a main menu without a disc. Now dh has linked it to our wireless router and it's going through some sort of updating. Update is now finished, still cannot read a disc. :willy_nilly::mad::angry: This is the first thing we've bought at Wal-Mart in YEARS. Literally, YEARS. They had a great deal, so after a lot of research, we bought it there. Dh is NOT happy, and neither is dd. Leaves a very sour taste in our mouths! Thanks for the suggestions, though. astrid Quote Link to comment Share on other sites More sharing options...
Dawn E Posted December 25, 2009 Share Posted December 25, 2009 Well, the good thing about Wal-Mart is that their exchange/return policy is hassle-free as long as the item is in stock. The problem is a Nintendo one, not a Wal-Mart one, so don't be afraid to try again. Sorry this happened. Quote Link to comment Share on other sites More sharing options...
CalicoKat Posted December 25, 2009 Share Posted December 25, 2009 Dh set it up, we put in a disc and get this message: "An error has occurred. Press the Eject Button and remove the disc, then turn the Wii console off and refer to the Wii operations Manual for help troubleshooting." This is BRAND FREAKING NEW. JUST OUT OF THE BOX. We get this message with every disc, so it's not that. Any ideas? Dh is getting pretty steamed that he spent nearly $400 on the console, games and accessories and we can't even get to step one!!! ARGH! astrid I soo feeel your pain. That was us last year. Our problem was that we weren't plugging it directly into the TV. Instead DH had it running through the vcr or was it something else electronical that I totally don't understand..... But when he plugged it directly into the TV, per the directions, it worked and has been a ton of fun. We truly thought it was a bust. Quote Link to comment Share on other sites More sharing options...
CalicoKat Posted December 25, 2009 Share Posted December 25, 2009 I soo feeel your pain. That was us last year. Our problem was that we weren't plugging it directly into the TV. Instead DH had it running through the vcr or was it something else electronical that I totally don't understand..... But when he plugged it directly into the TV, per the directions, it worked and has been a ton of fun. We truly thought it was a bust. I remember calling a customer service number listed in the manual on Christmas Day to get some help. They figured out that we'd plugged it into the TV wrong too. Quote Link to comment Share on other sites More sharing options...
astrid Posted December 25, 2009 Author Share Posted December 25, 2009 No, it's plugged directly into the tv. Tech support seems to be taking the holiday off. Sigh. Thanks for trying. Thankfully it wasn't the only gift, because it's a total and utter bust. Merry Christmas astrid Quote Link to comment Share on other sites More sharing options...
Quiver0f10 Posted December 25, 2009 Share Posted December 25, 2009 Well, the good thing about Wal-Mart is that their exchange/return policy is hassle-free as long as the item is in stock. The problem is a Nintendo one, not a Wal-Mart one, so don't be afraid to try again. Sorry this happened. No kididng. I don't see how a faulty Wii is Wal-Mart's fault :confused: Quote Link to comment Share on other sites More sharing options...
I talk to the trees Posted December 25, 2009 Share Posted December 25, 2009 We had a similar problem with our Wii when we first bought it. I don't know if this will help, but the Nintendo online support page said to unplug the unit for 90 seconds, then plug it back in and try again. I certainly hope you get this straightened out! How frustrating!! -Robin Quote Link to comment Share on other sites More sharing options...
CalicoKat Posted December 25, 2009 Share Posted December 25, 2009 No, it's plugged directly into the tv. Tech support seems to be taking the holiday off. Sigh. Thanks for trying. Thankfully it wasn't the only gift, because it's a total and utter bust. Merry Christmas astrid I pulled up the thread I started last year on this for you to look over. So sorry, it is a good gift. I remember crying because it was the main gift for our kids and it was just awful at first. Now they're out there playing their new Wii games and having fun -- 1 year later. :grouphug: Quote Link to comment Share on other sites More sharing options...
Dawn E Posted December 25, 2009 Share Posted December 25, 2009 Also, copy and paste the error message into google and see what results you get. I'm sure you already tried this, but wanted to mention it just in case. That's what we do with all of the error messages we get and people usually have great advice on how to proceed. Quote Link to comment Share on other sites More sharing options...
astrid Posted December 25, 2009 Author Share Posted December 25, 2009 No kididng. I don't see how a faulty Wii is Wal-Mart's fault :confused: Don't frown on Christmas, Quiver. It's my opinion! In our experiences, the times we've purchased items at WalMart (I'm not talking dishtowels and laundry soap-- I'm talking big-ticket items) they've been a bust. Many models, from electronics to music, are manufactured specifically for WalMart and are not the same model you'd buy elsewhere. We are left wondering if this is the case with the Nintendo Wii we purchased there. I know lots of you LOOOOVE WalMart, but we've just had nothing but negative experiences the FEW times we've purchased anything from them. We RARELY spend any money there because of their business practices, and this just reminds us why. Astrid (yep, we tried to turn it off for a half hour, then turned it back on. Still no dice. Must be a faulty laser. Sigh.) Quote Link to comment Share on other sites More sharing options...
Perry Posted December 25, 2009 Share Posted December 25, 2009 Are you putting the discs in the right way? I had the same problem but I discovered I was putting them in backwards. Quote Link to comment Share on other sites More sharing options...
astrid Posted December 25, 2009 Author Share Posted December 25, 2009 Yes, we did that and all signs seem to point to a faulty laser, which needs to be replaced. The odd thing is that in every single one of the instances I found online, the user had been playing the Wii for a long time, sometimes years. Ours is straight out of the box. We've never gotten so far as to START a game. It just won't read the disc. Thanks for the suggestion, though. astrid Quote Link to comment Share on other sites More sharing options...
astrid Posted December 25, 2009 Author Share Posted December 25, 2009 Yes, we tried that. We've also tried it with the console in both vertical and horizontal positions. Same thing. Thanks for the suggestion, though. astrid Quote Link to comment Share on other sites More sharing options...
LND1218 Posted December 26, 2009 Share Posted December 26, 2009 We had a similar issue with another device - we were told to just blow air canned air into it because it was likely just dust on the optical laser. Whatever was wrong that worked. Quote Link to comment Share on other sites More sharing options...
Lakeside Posted December 26, 2009 Share Posted December 26, 2009 Is the Wii sensor by a Christmas tree by any chance? Or some candles? We thought ours was broken and it turns out that candles and (in our case) Christmas tree lights can interfere with the sensor. We moved it away from the tree and it worked again. Hope you figure it out! Quote Link to comment Share on other sites More sharing options...
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