Julie in CA Posted July 3, 2009 Share Posted July 3, 2009 (edited) {update} On hold for 63 minutes and 10 seconds. I'm giving up. Samsung....:thumbdown::cursing: {update} On hold for 54 mins 12 secs now... We bought a new Samsung refrigerator 6 months ago. About 1 month ago the ice maker literally fell apart. Unidentifiable pieces everywhere. On the 10th of June, they told me someone would call me to arrange service. Several days later, someone finally called, said they would ship the parts to me, and I should call when they arrived to set up a service call. It's July 3rd, the parts haven't arrived. I've called them back, and have now been sitting on hold for....45 minutes and 18 seconds. I haven't even spoken with a real person yet. :confused: Edited July 3, 2009 by Julie in CA Quote Link to comment Share on other sites More sharing options...
Suzanne in ABQ Posted July 4, 2009 Share Posted July 4, 2009 {update} On hold for 63 minutes and 10 seconds. I'm giving up. Samsung....:thumbdown::cursing: {update} On hold for 54 mins 12 secs now... We bought a new Samsung refrigerator 6 months ago. About 1 month ago the ice maker literally fell apart. Unidentifiable pieces everywhere. On the 10th of June, they told me someone would call me to arrange service. Several days later, someone finally called, said they would ship the parts to me, and I should call when they arrived to set up a service call. It's July 3rd, the parts haven't arrived. I've called them back, and have now been sitting on hold for....45 minutes and 18 seconds. I haven't even spoken with a real person yet. :confused: Try this. Go to http://www.gethuman.com/ Scroll down to Samsung. Follow the directions to get to a real live person. Quote Link to comment Share on other sites More sharing options...
Melissa in FL Posted July 4, 2009 Share Posted July 4, 2009 Try this. Go to http://www.gethuman.com/Scroll down to Samsung. Follow the directions to get to a real live person. You are the best!! I now have a new bookmark, so cool! Thanks Melissa Quote Link to comment Share on other sites More sharing options...
Suzanne in ABQ Posted July 4, 2009 Share Posted July 4, 2009 You are the best!! I now have a new bookmark, so cool!Thanks Melissa I can't take total credit. I first learned about it here on the board! :) Quote Link to comment Share on other sites More sharing options...
Julie in CA Posted July 4, 2009 Author Share Posted July 4, 2009 Try this. Go to http://www.gethuman.com/Scroll down to Samsung. Follow the directions to get to a real live person. Wow...pretty cool! They may hear more from me than they wish to, though I'll probably have to wait until Monday. Thanks! Quote Link to comment Share on other sites More sharing options...
LG Gone Wild Posted July 4, 2009 Share Posted July 4, 2009 {update} On hold for 63 minutes and 10 seconds. I'm giving up. Samsung....:thumbdown::cursing: {update} On hold for 54 mins 12 secs now... We bought a new Samsung refrigerator 6 months ago. About 1 month ago the ice maker literally fell apart. Unidentifiable pieces everywhere. On the 10th of June, they told me someone would call me to arrange service. Several days later, someone finally called, said they would ship the parts to me, and I should call when they arrived to set up a service call. It's July 3rd, the parts haven't arrived. I've called them back, and have now been sitting on hold for....45 minutes and 18 seconds. I haven't even spoken with a real person yet. :confused: I hate their appliances. I bought a washer/dryer combo. Should have gone with LG. Quote Link to comment Share on other sites More sharing options...
Suzanne in ABQ Posted July 4, 2009 Share Posted July 4, 2009 Wow...pretty cool! They may hear more from me than they wish to, though I'll probably have to wait until Monday. Thanks! I hope it works for you! Please let us know. Quote Link to comment Share on other sites More sharing options...
Julie in CA Posted July 9, 2009 Author Share Posted July 9, 2009 I did finally speak to a real person at Samsung customer service. They put me on hold for a very long time again (probably a total of about 20 mins), then came back on the line to tell me the verdict. A bit of background. We bought the fridge 6 months ago from Lowes. About a month ago the ice maker fell apart--literally fell into a bunch of pieces that we couldn't tell how to reassemble. A month ago I called for service. About 3 weeks ago they told me they were waiting on parts (shouldn't ice makers be fairly available?). So, back to the verdict from customer service. The csr called and couldn't get anywhere with finding out when the parts would be available, and told me that they've decided it would be easier to replace the whole fridge. :001_huh: I'm supposed to receive a call from Lowes within 2 days about exchanging the fridge for a whole new one. Quote Link to comment Share on other sites More sharing options...
Tammy Posted July 9, 2009 Share Posted July 9, 2009 nt Quote Link to comment Share on other sites More sharing options...
Julie in CA Posted July 9, 2009 Author Share Posted July 9, 2009 I never knew Samsung made refrigerators! Yep, they make a really nice french-door fridge. Warranty service has been a problem and a half though! :confused: Quote Link to comment Share on other sites More sharing options...
gingersmom Posted July 9, 2009 Share Posted July 9, 2009 Be happy its not from Sears. You wait 2 weeks for an appointment and then they don't show up. No apologies, nothing. The service guy was supposed to show at noon. At noon I start calling. They guarantee me he is on the way. At 1pm I call and they still insist he is on his way. At 1:05 I call back again and get a supervisor on the phone. His response: The service guy called in sick today. He won't be showing. What??????? No apologies, nothing. But I can wait another 2 weeks for the next appointment when the service person may/may not show. Quote Link to comment Share on other sites More sharing options...
Stacie Posted July 9, 2009 Share Posted July 9, 2009 Be happy its not from Sears. You wait 2 weeks for an appointment and then they don't show up. No apologies, nothing. The service guy was supposed to show at noon. At noon I start calling. They guarantee me he is on the way. At 1pm I call and they still insist he is on his way. At 1:05 I call back again and get a supervisor on the phone. His response: The service guy called in sick today. He won't be showing. What??????? No apologies, nothing. But I can wait another 2 weeks for the next appointment when the service person may/may not show. :iagree:My Sears service guy showed up drunk, stumbling around my kitchen. I was home alone with the kiddos and dh wasn't due home for another two hours. I asked him to leave after he slipped with a screwdriver and put a long scratch into the side of the brand new fridge. As soon as he left I called the police and described the service truck and license plate to report a drunk driver. I hated to put him on the road, but I was not going to put my kids or myself in jeopardy. I complained to Sears but never heard a resolution, and they never fixed the scratched though they promised to. I will never buy from Sears again. :glare: Quote Link to comment Share on other sites More sharing options...
momee Posted July 25, 2009 Share Posted July 25, 2009 I can't even take the time to post the absolute NIGHTmare of an experience I had with Sears. I will trek to the nearest stream and bury my milk in the rocks before I will buy anything from Sears. NOTHING ever again. Sorry, buyer, beware! Quote Link to comment Share on other sites More sharing options...
kalanamak Posted July 25, 2009 Share Posted July 25, 2009 (edited) I will trek to the nearest stream and bury my milk in the rocks before I will buy anything from Sears. :lol: I can't describe the visual this comment gave me. Edited July 25, 2009 by kalanamak Quote Link to comment Share on other sites More sharing options...
Annie G Posted July 25, 2009 Share Posted July 25, 2009 Over the Christmas holidays our hd Samsung tv died. We live in Northern Illinois and Samsung arranged for someone to come fix it. The company was from Florida. It was a nightmare, to say the least. Quote Link to comment Share on other sites More sharing options...
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