gardenmom5 Posted September 1, 2018 Share Posted September 1, 2018 (edited) Our dentist has a new billing person . . . . . I'm assuming she won't be there long . . . . I received email notices I needed to take duedling in for a clean and check.. . . yep, it was on my calendar, (in july) and I remember the juggling schedules so I had made dh take him as I was picking up puppy. so I call - she digs through, I tell her WHEN his appointment was. . . she never submitted it to the insurance company, so she didn't have her record. (we'd paid our copay.) I had a crown - oh, she only shows one of the two payments (half when they do prep work, half when it's finished). . . . . pretty sure we paid both. I'm married to a former auditor. . . . his documents have backups, and the backups have backups, and he can tell you where just about every penny went. (on what day) so, I wasn't worried we didn't have the record. in this latest exchange, she gave the total as $4 less than we paid . . . . dh, bless his twisted heart, brought that discrepancy to her attention and said "oh, do you owe us $4?" Edited September 1, 2018 by gardenmom5 3 Quote Link to comment Share on other sites More sharing options...
PrincessMommy Posted September 1, 2018 Share Posted September 1, 2018 vent away. I'm sorry - what a hassle Quote Link to comment Share on other sites More sharing options...
I talk to the trees Posted September 1, 2018 Share Posted September 1, 2018 You know that thread going on right now about making a complaint when you know someone will know who you are? I think I might be tempted to tell this gal she is about to lose her job. What a bubblehead! Sorry you are dealing with this! Quote Link to comment Share on other sites More sharing options...
scholastica Posted September 1, 2018 Share Posted September 1, 2018 We’re actually changing dentists over this. I love my dentist, but the office staff is not good. I hate to leave, but I can’t trust that I am actually being billed what I owe. And getting a refund is a nightmare. Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted September 1, 2018 Author Share Posted September 1, 2018 2 hours ago, scholastica said: We’re actually changing dentists over this. I love my dentist, but the office staff is not good. I hate to leave, but I can’t trust that I am actually being billed what I owe. And getting a refund is a nightmare. that's terrible you have to switch. a good dentist means a lot. I finally have one whose skills I'm happy with, and takes the dental insurance dh likes. but this is a newer billing person - (as in, very new). she I'm sure she'll either get her act together, or hopefully be replaced. we're in an area, there are more fish in the sea. Quote Link to comment Share on other sites More sharing options...
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