Part-Time Homeschooler Posted September 10, 2008 Share Posted September 10, 2008 We took our computer in to be serviced back in July. About 8-9 days later they called to tell us that the computer had been fixed, however, it was severely damaged during shipping (they had sent it to another state). The tech told me I could either pick it up as is (severely damaged) or that they could send it back to be fixed. I opted to have the computer sent back and the tech told me it would take about a week. Well, fast forward to today -- they still have our computer! I've been calling 2 times each week to check on the status and they keep telling me the same thing: they're waiting for a part to arrive from the manufacturer. They never have any updates for me. Today when I was talking to the tech I was a little upset. I told him that I realize this was not their store's fault but I was tired of waiting for my computer. Honestly, I think they lost my computer and they're trying to stall until they can find it. They won't give me the phone # to the place where they sent it so I'm kind of at their mercy. Any suggestions on how to handle this? Quote Link to comment Share on other sites More sharing options...
WTMCassandra Posted September 10, 2008 Share Posted September 10, 2008 Wow. I would start going up the chain of command on this one. I would push for a replacement. Quote Link to comment Share on other sites More sharing options...
Laurel Posted September 10, 2008 Share Posted September 10, 2008 Wow. I would start going up the chain of command on this one. I would push for a replacement. :iagree: It was damaged on their watch and they should pay for it to be replaced, especially as they can't get it fixed in a timely manner. I can't believe that giving you the damaged computer was even an option in their minds! Quote Link to comment Share on other sites More sharing options...
dcjlkplus3 Posted September 10, 2008 Share Posted September 10, 2008 :iagree: Quote Link to comment Share on other sites More sharing options...
Heather in the Kootenays Posted September 10, 2008 Share Posted September 10, 2008 :iagree: Quote Link to comment Share on other sites More sharing options...
Part-Time Homeschooler Posted September 10, 2008 Author Share Posted September 10, 2008 I can't believe that giving you the damaged computer was even an option in their minds! The tech seemed mildly surprised that I didn't want to pick it up as is. He actually said, "The computer works just fine, ma'am, it's just banged up on the outside." We bought this computer in May. There was no way that I was going to accept a damaged computer! Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted September 10, 2008 Share Posted September 10, 2008 I would not talk to just a tech. As someone else said, I'd go up the chain of command. And I'd use my best teacher's voice! Quote Link to comment Share on other sites More sharing options...
Jennifer3141 Posted September 10, 2008 Share Posted September 10, 2008 You need to talk to the manager of this place. Jen Quote Link to comment Share on other sites More sharing options...
elegantlion Posted September 10, 2008 Share Posted September 10, 2008 Go for the manager or the BBB. Or you could call the police and report a hostage situation. That's what is sounds like to me. ;) Quote Link to comment Share on other sites More sharing options...
Miss Sherry Posted September 10, 2008 Share Posted September 10, 2008 This is just plain wrong. They owe you a computer. Quote Link to comment Share on other sites More sharing options...
Part-Time Homeschooler Posted September 10, 2008 Author Share Posted September 10, 2008 Thanks, everyone! I am going to talk to DH and ask him to either give them a call or go in with me. Quote Link to comment Share on other sites More sharing options...
Happy Posted September 10, 2008 Share Posted September 10, 2008 Thanks, everyone! I am going to talk to DH and ask him to either give them a call or go in with me. Remember, be firm, polite, firm, and more firm. Keep repeating, 'this is not acceptable.' Do as Remudamom recommended to me...dab a little rum behind your ears before you go in. It'll scare 'em a bit to think a pirate lady is after them. ;) Polite, persistant, FIRM Quote Link to comment Share on other sites More sharing options...
KatieJ Posted September 10, 2008 Share Posted September 10, 2008 Did you buy it with a credit card?? We bought our son a laptop for graduation this past June. It really turned out to be be unacceptable to us for many many reasons, but Gateway didn't want to take it back..just take it back for repairs. So we agreed to that, but they coulnd't duplicate the problem and sent it back to us. I finally called American Express and they got our full amount refunded..as of today. Quote Link to comment Share on other sites More sharing options...
Part-Time Homeschooler Posted September 10, 2008 Author Share Posted September 10, 2008 Did you buy it with a credit card?? We bought our son a laptop for graduation this past June. It really turned out to be be unacceptable to us for many many reasons, but Gateway didn't want to take it back..just take it back for repairs. So we agreed to that, but they coulnd't duplicate the problem and sent it back to us. I finally called American Express and they got our full amount refunded..as of today. Unfortunately, we paid via debit card. I'm glad to hear that everything worked out well for you! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.