purplejackmama Posted February 27, 2015 Share Posted February 27, 2015 Have you ever successfully had a visa charge dispute refunded? We hired a car repair shop to replace our fuel injectors per their diagnosis. We gave them a payment of $2000 (on our visa debit card) to begin the work They promised that the car would be completed by Tuesday at lunch. On Thursday, the repairs still weren't finished and they admitted they had no idea what to do. (It's a super complicated Diesel engine) We had the car towed to another shop and the injectors did not need to be replaced, the work they did was incorrect. We had to spend $1000 at the new shop to repair the original problem and fix the incorrect work. Do we have any chance of getting the $2000 back from the first shop? Quote Link to comment Share on other sites More sharing options...
OneStepAtATime Posted February 27, 2015 Share Posted February 27, 2015 Did you sign anything that stated they would do the work promised? Anything at all in writing? I'm no lawyer, but if you know one, I would ask. If there was anything in writing, though, I would think that would give you a stronger legal leg to stand on.... Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 I have their written estimate. We have photos of all the incorrect work (parts not screwed in, wires left hanging, etc) We have the paperwork from the new shop showing what the car REALLY needed. Sigh. I think I'm out 2k. Quote Link to comment Share on other sites More sharing options...
redsquirrel Posted February 27, 2015 Share Posted February 27, 2015 Does it being a debit card change things? I know there is credit protection if your credit card is stolen, but not if your debit card, even one that functions as a credit card, gets used to empty your bank account. I am just wondering if you can dispute the charges at all if it it was paid via debit Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 My bank said we could dispute the charges, I just wondered if there is even a chance at "winning" or if she was just trying to be nice. ;) Quote Link to comment Share on other sites More sharing options...
Barb_ Posted February 27, 2015 Share Posted February 27, 2015 Have you asked the first shop for the money back? That's a first step in a dispute anyway. Ask in person and if they say no, send it in writing certified, return receipt. ETA: Bring the receipt from the second repair shop as proof that you had to pay to repair their shoddy work. Also NEVER pay for work until it is completed. 2 Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 Yes we asked for a refund, they refused. Quote Link to comment Share on other sites More sharing options...
Barb_ Posted February 27, 2015 Share Posted February 27, 2015 Yes we asked for a refund, they refused. Do they contend the work was completed? Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 No not at all. They say I owe them for parts they replaced ( which weren't needed to begin with). Quote Link to comment Share on other sites More sharing options...
Barb_ Posted February 27, 2015 Share Posted February 27, 2015 No not at all. They say I owe them for parts they replaced ( which weren't needed to begin with). That's crazy. This place is shady as heck. Send a certified letter detailing your complaint. Anticipate what they will say in their defense (like the above) if the Visa tries to charge them back and then address those arguments right in the letter. Tell them what you want and when you want it by or you will be disputing the charge and going to social media. Then keep a copy of the letter and send it return receipt so you can prove they received it. 2 Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 Thanks Barb. It's been stressful as heck dealing with these people. To complicate matters, we are from Florida and are on vacation in California, so it's been a mess. Quote Link to comment Share on other sites More sharing options...
Barb_ Posted February 27, 2015 Share Posted February 27, 2015 Thanks Barb. It's been stressful as heck dealing with these people. To complicate matters, we are from Florida and are on vacation in California, so it's been a mess. That stinks. Be sure to put in there something to the effect of, I realize now we shouldn't have paid for the work until it was completed to our satisfaction, but since we paid ahead of time for a specific job to be done, we aren't paying for parts we didn't ask for. You should have completed the job or refunded our money, not wasted your parts and returned the vehicle to us in inoperable condition while keeping our money. This is fraud. 1 Quote Link to comment Share on other sites More sharing options...
purplejackmama Posted February 27, 2015 Author Share Posted February 27, 2015 Barb, YOU'RE HIRED! I'll fwd you the name/address of these idiots and you can fight them for me. I can pay you in chocolate :) 1 Quote Link to comment Share on other sites More sharing options...
Jan in SC Posted February 27, 2015 Share Posted February 27, 2015 You should contact Visa. I know people who have had things refunded. At the very least, the threat of it might help your cause. Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted February 27, 2015 Share Posted February 27, 2015 Yes, Visa has ruled in my favor in charge disputes. The fact that you have pictures and the collaboration of another repair shop should work in your favor. 1 Quote Link to comment Share on other sites More sharing options...
Barb_ Posted February 28, 2015 Share Posted February 28, 2015 Barb, YOU'RE HIRED! I'll fwd you the name/address of these idiots and you can fight them for me. I can pay you in chocolate :) You can do this! It's totally worth the $2000. 1 Quote Link to comment Share on other sites More sharing options...
Miss Tick Posted February 28, 2015 Share Posted February 28, 2015 Yes, although but quite in the same situation. I have, however, berg pleasantly surprised at how readily they accepted my story and were willing to go to work. Good luck! Quote Link to comment Share on other sites More sharing options...
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