scootiepie Posted August 30, 2014 Share Posted August 30, 2014 It just seems wrong to me, but Ulta says they will take returns. I feel kind of funny about it - but I just bought something on the pricey side that is just not going to work. If it were cheaper I'd suck it up. If you have returned makeup you've tried at home, I'm wondering - is it no questions asked? Do they inspect it? Quiz you? Thanks! Quote Link to comment Share on other sites More sharing options...
umsami Posted August 30, 2014 Share Posted August 30, 2014 If it's their policy, then I'd take advantage of it. My guess is it only becomes a problem is you're doing that all the time. I used to never return stuff, even if I had never worn/used them, and they didn't work. I felt guilty. I got over it. Now I really appreciate companies with nice return policies. Quote Link to comment Share on other sites More sharing options...
wonderchica Posted August 30, 2014 Share Posted August 30, 2014 I have. They usually don't ask me anything, might ask why and I say it was the wrong color etc for me. It's no big deal. Quote Link to comment Share on other sites More sharing options...
rmtzc2009 Posted August 30, 2014 Share Posted August 30, 2014 I have on several occasions. If it was a cheap product I tend to just toss it but when I'm buying the big $$$ brands and it doesn't work for me I will return it. Only once have a felt the questioning was a little pushy and I was uncomfortable. Usually, they simply ask why your returning it (I believe they have to put that in the computer). Quote Link to comment Share on other sites More sharing options...
indigomama Posted August 30, 2014 Share Posted August 30, 2014 Walgreens used to take makeup returns, not sure if they still do, but I did once or twice and never had a problem. Quote Link to comment Share on other sites More sharing options...
scootiepie Posted August 30, 2014 Author Share Posted August 30, 2014 Good to know....it's barely used, and I can certainly find something else for the $$. It was my first pricey cosmetic purchase so it's new territory for me in that respect. Quote Link to comment Share on other sites More sharing options...
Kim in Appalachia Posted August 30, 2014 Share Posted August 30, 2014 I've returned make-up, it's why I buy from Sephora, because I know they will take it back if I don't like it. I feel like that in the end I save money, since often when I buy cheaper stuff if I don't like it I trash it. I haven't shopped much at Ulta, it's far away, but I would not hesitate to take use their return policy. They are building their business on good customer service. Quote Link to comment Share on other sites More sharing options...
Tap Posted August 30, 2014 Share Posted August 30, 2014 They account for a certain amount of damaged products, returns and theft in pricing their products. You pay a little bit more money each time you buy something to cover for those costs of everyone overall. It is like a little insurance policy if you will. LOL Their policy allows for returns, because they know that you can't just pick something blind out of a bottle and have it work every time. They would rather have a few returns, than to have testers out for every single product. If you don't like it, don't keep it! Return it, guilt free and appreciate that you have a cosmetics store that has that policy. Quote Link to comment Share on other sites More sharing options...
solascriptura Posted August 30, 2014 Share Posted August 30, 2014 I've returned stuff from Ulta because the foundation didn't match. It wasn't a problem at all. If I had used most of the product and then tried to return it, that would be weird. Quote Link to comment Share on other sites More sharing options...
OnTheBrink Posted August 30, 2014 Share Posted August 30, 2014 I bought a high-end BB cream from Ulta which set my face on fire. I returned it with no issues. Anytime I buy something I've never used before, I make sure to keep the receipt in case it causes my skin a problem. Quote Link to comment Share on other sites More sharing options...
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