1bassoon Posted November 19, 2008 Share Posted November 19, 2008 I placed my order tonight - did it the "right" way, as far as I can tell. I saw the credit in my account, clicked on the link to redeem it, ordered my book. No credit in the shopping cart. I've gotten an email into cust. serv. - I'm assuming they'll credit me the cost of the book. Anyone else run into this? I'll just BET those Snapfish people are cursing Oprah right now!!! ;) Quote Link to comment Share on other sites More sharing options...
WTMindy Posted November 19, 2008 Share Posted November 19, 2008 I placed my order tonight - did it the "right" way, as far as I can tell. I saw the credit in my account, clicked on the link to redeem it, ordered my book. No credit in the shopping cart. I've gotten an email into cust. serv. - I'm assuming they'll credit me the cost of the book. Anyone else run into this? I'll just BET those Snapfish people are cursing Oprah right now!!! ;) I did mine last Friday and it automatically credited it. I thought you had to purchase it by Sunday to get the free book. Quote Link to comment Share on other sites More sharing options...
joannqn Posted November 19, 2008 Share Posted November 19, 2008 When I followed the link to the free book, I saw a note saying that the free book offer was expired. Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 Well, Mindy, I figured it out - Snapfish extended the offer until this coming Sunday, due to demand. Today, I got an email saying shipping was free all day. So, smarty-pants me, decides to use that code in addition to the free book. Aren't I a genius? Not.:001_huh: Turns out, you can't use the free ship code AND the free book code in the same order. (Gee, why WON'T Snapfish take a loss? Hmmm. . . .) I figured this out, since my dd is ordering a book, too. We didn't put the free ship code in on hers, and voila! Free book. I'm hoping I can contact Cust. Serv. and have them "uncredit" the free shipping and "credit" the free book. Otherwise, I will be very. cranky.:glare: Thanks anyways! Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 When I followed the link to the free book, I saw a note saying that the free book offer was expired. JoAnn - yes, you did have to "redeem" the credit by Friday the 14th, but they are giving folks who did redeem it until the 23rd to process the books. Quote Link to comment Share on other sites More sharing options...
joannqn Posted November 19, 2008 Share Posted November 19, 2008 ah, I see. I actually like the idea and think the prices are decent so I might be ordering books from them anyway, especially if I like the first one. It's much easier than scrapbooking and more likely to get completed. Quote Link to comment Share on other sites More sharing options...
Amy in Orlando Posted November 19, 2008 Share Posted November 19, 2008 Thanks for letting me know they'd extended the offer. I tried last week to get the book, but Snapfish was overloaded. Maybe I'll try again. Quote Link to comment Share on other sites More sharing options...
Chika Posted November 19, 2008 Share Posted November 19, 2008 (edited) figured this out, since my dd is ordering a book, too. We didn't put the free ship code in on hers, and voila! Free book. it said one book per household ... could that be why it's not crediting the second book? Just wondering if it's catching you on that technicality somehow. I ordered mine on Saturday. Can't wait to see it. Edited November 19, 2008 by Chika Quote Link to comment Share on other sites More sharing options...
Angela in GA Posted November 19, 2008 Share Posted November 19, 2008 I ordered mine this morning. I wonder how long it'll take to actually get here? lol. Also, I wonder how they ship it? Will it come in a regular manilla envelope or a cardboard mailer? My mailman squeezes oversize packages into my undersize mailbox all the time. :tongue_smilie: Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 it said one book per household ... could that be why it's not crediting the second book? Just wondering if it's catching you on that technicality somehow. I ordered mine on Saturday. Can't wait to see it. Figured they'd be smarter than me! ;) Hey - if I got the first book, free, then the second one shipped free, it's still an average of $15 per book - not a bad deal for my inlaws Christmas presents. Quote Link to comment Share on other sites More sharing options...
Doran Posted November 19, 2008 Share Posted November 19, 2008 ...the site says the offer has expired. Am I missing anything, or just out of luck? Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 ...the site says the offer has expired. Am I missing anything, or just out of luck? Um. I love ya Doran, but yer outta luck. You had to redeem the "offer" before the 14th, but if you did that, you have until the 23rd to make the book. Sorry! Quote Link to comment Share on other sites More sharing options...
OH_Homeschooler Posted November 19, 2008 Share Posted November 19, 2008 I finally finished up my order yesterday. I had so many issues, I'm sure due to the sudden demand placed on them. I started creating the book last week as soon as the offer was announced but it was taking so long and I was certainly thinking that this Snapfish site just isn't worth it. I'm glad they decided to extend the offer for those who had started the project! After I had the book created I had trouble placing my order. I could enter my credit card info, but there was no option to continue to the final page. I asked customer service about it and they said to try again later. I did, and still no dice. Finally, I decided to try in Explorer instead of Firefox, and it worked fine then. Quote Link to comment Share on other sites More sharing options...
catalinakel Posted November 19, 2008 Share Posted November 19, 2008 I made mine and ordered it Saturday. I can't wait to surprise my family with it on Christmas morning. I am actually a consultant (though not active) for Heritage Makers, and I have made three books with them which I just love. I am curious to see a quality comparison of the actual book when it arrives. Heritage makers is more expensive, but each and every page, and each cover is completely customizable. I like this much better, as I enjoy creating every page and using text however and wherever I like. The free snapfish book was quick and fairly easy to make, but not exactly what I would have wanted to do. I don't like being forced into a format when I am trying to create! Creating books this way rather than doing traditional scrapbooking is very satisfying to me, as we just love books in general! And I can do it in snippets of time online without having to drag out all my scrapbook stuff. The online 'system' can be frustrating though, especially when there are tons of people using it at the same time, but I found Snapfish's customer service person completely competent. It has been a few years since I made a book with Heritage Makers, and they had lots of bugs to work out then, which was very frustrating...but the books are just beautiful, hand sewn, high quality, and I was able to order 5 of the same book I made for my parent's 50th anniversary, so each of the family got one. Again, the books are pricy, but for my family to be able to have treasured photos and memories beautifully hard bound is so worth it. When my kids leave home, I will provide them with a copy of each of our books to take with them. They are much more portable than traditional scrapbooks, too. Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 You know, catalinakel - I used to be a Die. Hard. CM girl. 12 hour crops and all that. When my youngest was born, it all went out the window. That also coincides with the time I went digital. I feel so guilty - I should be doing these scrapbooks, but I just can't get to it. We do have a Mac, and the iphoto books are a little pricey, but great. I'm thinking this Snapfish thing may be just the "kick" I need to get into digital scrapbooking. Or maybe I'll do a little of both? Quote Link to comment Share on other sites More sharing options...
Doran Posted November 19, 2008 Share Posted November 19, 2008 Um. I love ya Doran, but yer outta luck. You had to redeem the "offer" before the 14th, but if you did that, you have until the 23rd to make the book. Sorry! That's what I get for not acting on that idea the minute I first saw it last week. I'm sure I was doing something ultra-important instead, like...um...flossing. :tongue_smilie: Quote Link to comment Share on other sites More sharing options...
1bassoon Posted November 19, 2008 Author Share Posted November 19, 2008 That's what I get for not acting on that idea the minute I first saw it last week. I'm sure I was doing something ultra-important instead, like...um...flossing. :tongue_smilie: Or having tea? ;) Quote Link to comment Share on other sites More sharing options...
catalinakel Posted November 19, 2008 Share Posted November 19, 2008 The trick is having all your digital photos uploaded to the site and somewhat categorized so that you can actually begin a project. heritage Makers and snapfish both have great systems for this that come with the book 'credit' you buy. No gizmos like CM always seemed to be coming out with....You can take forever to complete the book once you start, but once you have begun the process can be very satisfying. The bugs and glitches are a normal part of the process, but the end result is so worth it. Go for it! Quote Link to comment Share on other sites More sharing options...
Doran Posted November 19, 2008 Share Posted November 19, 2008 Or having tea? ;) I have difficulty managing the discussion of flossing and teA in the same thread. :D No, sadly, I was doing neither. Probably just sitting around picking navel lint. Quote Link to comment Share on other sites More sharing options...
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