zarabellesmom Posted December 2, 2016 Share Posted December 2, 2016 I've been burned by the cable or cell phone company too many times I guess because I was totally not expecting them to be so incredibly helpful. :) A few weeks ago, I was checking out some videos on the Barton website and was watching one about identifying dyslexia in a writing sample. Susan said you could send her a writing sample and so I did. She got back to me the VERY NEXT day. I was super impressed. So, about two weeks ago, after A's evaluation were complete, I came back here and asked everyone to talk me into Barton because I couldn't afford the reading tutor and you did, so I ordered levels 1 and 2 and watched the videos over Thanksgiving on their website. So on Tuesday, my box of Barton arrived and this afternoon we finished Level 1. (Two hours over the course of two days.) The dang thing was $300 dollars and it was done. I was breathless. So I called them and explained the situation and they are sending me level 3 for only the price difference between the two levels and UPS is coming here to pick up the Level 1 box. And the woman I spoke to on the phone was soooo nice. Anyway, I was super impressed and I just wanted to share. Teresa 8 Quote Link to comment Share on other sites More sharing options...
PeterPan Posted December 2, 2016 Share Posted December 2, 2016 That's awesome!!! 2 Quote Link to comment Share on other sites More sharing options...
OneStepAtATime Posted December 2, 2016 Share Posted December 2, 2016 Wonderful! And yes, every time I have dealt with Susan Barton or her staff they have been incredibly kind, professional and immediately helpful. One time I received a set of bad discs and Susan called me immediately and reassured me they would take care of it. She overnighted me a new set of discs with an apology. 1 Quote Link to comment Share on other sites More sharing options...
imagine.more Posted December 2, 2016 Share Posted December 2, 2016 That's neat, in which video does she talk about the writing sample? Maybe I could convince one or more of my parents of dyslexics at the school/co-op I teach at to send in a sample and get tutoring for their kiddos! 1 Quote Link to comment Share on other sites More sharing options...
prairiewindmomma Posted December 2, 2016 Share Posted December 2, 2016 That's awesome! Quote Link to comment Share on other sites More sharing options...
zarabellesmom Posted December 3, 2016 Author Share Posted December 3, 2016 That's neat, in which video does she talk about the writing sample? Maybe I could convince one or more of my parents of dyslexics at the school/co-op I teach at to send in a sample and get tutoring for their kiddos! http://www.learningally.org/Parents/Community/Events/itemId/448 You have to register, but it doesn't cost anything. 😊 Quote Link to comment Share on other sites More sharing options...
summerreading Posted December 3, 2016 Share Posted December 3, 2016 Wonderful! I didn't know you could send them a writing sample. I'm going to look into that. Quote Link to comment Share on other sites More sharing options...
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