Slipper Posted May 23, 2013 Share Posted May 23, 2013 I ordered several items from amazon (about $100) and since I have Amazon Prime, expected to receive the order within two days (which would have been last Thursday). The package shows no activity since the 15th. I called FedEx and so far, they cannot locate it either. I'm waiting on one last phone call from them (which should have taken place yesterday). Do I have to file a claim for FedEx or does Amazon? How do I get my money back? I need the items by June 1st, so I've re-ordered but I hate to lose $100. FedEx says that they show the package arriving at one of their centers, but never leaving so they don't seem to dispute that they have lost it. Any suggestions? Quote Link to comment Share on other sites More sharing options...
twinmami01 Posted May 23, 2013 Share Posted May 23, 2013 Have you contacted Amazon? I would imagine they would go ahead and handle the situation. Quote Link to comment Share on other sites More sharing options...
Allearia Posted May 23, 2013 Share Posted May 23, 2013 When this has happened to me I have contacted amazon and they immediately sent a replacement. They said to contact them if the other package shows up. But especially through prime they should take care of it immediately. I can't remember off the top of my head where it was but there should be some option in your order history page to contact them about the item. Quote Link to comment Share on other sites More sharing options...
Caitilin Posted May 23, 2013 Share Posted May 23, 2013 I had this issue twice, TWICE! this week with the same item. Amazon was able to get it straightened out for me, with refund and adjusted shipping costs. Contact amazon. Quote Link to comment Share on other sites More sharing options...
Slipper Posted May 23, 2013 Author Share Posted May 23, 2013 I must be blind, but I cannot locate any contact information for Amazon. I have been all over the account page and don't see it. Quote Link to comment Share on other sites More sharing options...
*Michelle* Posted May 23, 2013 Share Posted May 23, 2013 http://www.amazon.com/gp/help/customer/display.html/ref=hp_navbox_hspot_prob?nodeId=557204 Quote Link to comment Share on other sites More sharing options...
JudoMom Posted May 23, 2013 Share Posted May 23, 2013 Try here. Quote Link to comment Share on other sites More sharing options...
nmoira Posted May 23, 2013 Share Posted May 23, 2013 I must be blind, but I cannot locate any contact information for Amazon. I have been all over the account page and don't see it. https://www.amazon.com/gp/help/contact-us/general-questions.html?ie=UTF8&skip=true Quote Link to comment Share on other sites More sharing options...
gardenmom5 Posted May 23, 2013 Share Posted May 23, 2013 if it was shipped prime - I'd contact amazon. if it was a third-party seller, and not prime, they can take longer. Quote Link to comment Share on other sites More sharing options...
Slipper Posted May 23, 2013 Author Share Posted May 23, 2013 Got it, thanks! They were great! Quote Link to comment Share on other sites More sharing options...
JFSinIL Posted May 23, 2013 Share Posted May 23, 2013 Contact Amazon. They are amazing. They replaced via overnight delivery at no cost to me an iPod that disappeared from the box the mailman handed to me - it had been opened and retaped shut underneath. Another time they had to resend a Christmas gift that never arrived....MONTHS later a man from two streets over called to say he had our box. It had been delivered to the wrong house number on the wrong street. Delivery confirmation at Amazon had said "left at side door" which, as I had pointed out to Amazon, was odd as we had no side door. Sigh. I believe it was one of those itty bitty delivery services that Amazon uses in addition to UPS etc. during the holidays. Anyway - I contacted Amazon to return it since they had replaced it already and they sent a free shipping label. Quote Link to comment Share on other sites More sharing options...
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