Murmer Posted May 17, 2013 Share Posted May 17, 2013 I don't order off of Amazon so I am not sure if I should feel upset or not. I bought a NEW book off of Amazon. It arrived and the corners of the cover are all bent the edges of the cover are starting to curl. Honestly it just doesn't look like a new book...it looks like it has been returned. I would not necessarily say it is damaged but if I bought it as a gift it would not be gifted because it doesn't look nice enough. It is frustrating to me...but I don't know that is something that I should just resign myself too because Amazon sends books that aren't perfect or is that something I should try to get replaced. TIA for your kind opinions. Quote Link to comment Share on other sites More sharing options...
Um_2_4 Posted May 17, 2013 Share Posted May 17, 2013 Contact amazon and let them know. In my experience they will usually replace it or tell you to keep it and refund the $. Depends on how $$$ the book is. Was this sold by amazon or a 3rd party on amazon? (Shouldn't matter if the book is not new they will return it, just curious) Quote Link to comment Share on other sites More sharing options...
Eagle Posted May 17, 2013 Share Posted May 17, 2013 If you bought directly from Amazon (not one of their third parties) then you can return it and get a replacement. Usually my Amazon purchases go smoothly and the books are in perfect condition. Occasionally I will get a damaged book ( usually from shipping) and they have always replaced them for me before. They will cover return shipping costs if it is their fault. Go to your Account page and look at the order. There should be a button beside it to Return or Replace items. Quote Link to comment Share on other sites More sharing options...
Catwoman Posted May 17, 2013 Share Posted May 17, 2013 Do a Live Chat with an Amazon representative or call them. They will usually just send you a new book and tell you to toss the old one. Don't bother with the return process; go straight to a rep. Quote Link to comment Share on other sites More sharing options...
Samiam Posted May 17, 2013 Share Posted May 17, 2013 I buy from Amazon on a weekly basis, and have never had such an issue, so it's definately NOT something that is the norm IF you bought directly from Amazon. If you bought from a third-party seller, there's that risk, I guess, but you have recourse as other's have mentioned. Quote Link to comment Share on other sites More sharing options...
Mommyof4ks Posted May 17, 2013 Share Posted May 17, 2013 I have had that happen with 3rd party vendors on Amazon, but not directly with Amazon. I agree, call them and they will fix it if it was directly through them. Quote Link to comment Share on other sites More sharing options...
Murmer Posted May 17, 2013 Author Share Posted May 17, 2013 Thanks this was purchased new through Amazon not a 3rd party which is part of why I am so disappointed. I figured Amazon would send me a book that looks brand new not one that has bent pages and covers. :( Thanks for the advice so far. Quote Link to comment Share on other sites More sharing options...
Lizzie in Ma Posted May 17, 2013 Share Posted May 17, 2013 I would contact them. I have never been disappointed in Amazon and I would be upset but they should take care of it for you without issues. Quote Link to comment Share on other sites More sharing options...
Lanny Posted May 17, 2013 Share Posted May 17, 2013 I agree with previous posters. Definitely, you should contact Amazon and ask them to make you happy. We buy Used Textbooks for DD from Amazon Sellers, not directly from Amazon, as you did in this case. At the end of December 2012, I ordered a Used Art Textbook for her, described by the Seller as in “Very Good†condition. Actually, it had been purchased by a school district in California, had their stamp on the inside of the front cover, and apparently was never issued to a student. When DD took the plastic wrapping off of the book, she told us, “it smells like a New bookâ€. You ordered a New book, IMHO, you should have received a New book, in perfect condition. We have also purchased New Textbooks for DD from Amazon Sellers and they arrive in New condition. Quote Link to comment Share on other sites More sharing options...
LaCEmom Posted May 17, 2013 Share Posted May 17, 2013 Yep, just contact Amazon! Don't stress over it, just let them know what you didn't receive what you paid for and give them a chance to prove their customer service to you. I've never had an issue with a book from them, but I've dealt with their customer service for other products and it's always been great. Quote Link to comment Share on other sites More sharing options...
trlt Posted May 17, 2013 Share Posted May 17, 2013 I agree with all above. We purchase from Amazon all the time and all their books are in new condition. The times where I have had an issue with an order, Amazon has taken care of the issue to my satisfaction. I'm always pleased with their customer service. Contact them! Quote Link to comment Share on other sites More sharing options...
Dahliarw Posted May 17, 2013 Share Posted May 17, 2013 Amazon has always gone above and beyond for me. They most likely will ship you a new book right away and have you send the old one back at their expense. Sometimes they'll throw in a credit to a future purchase. Quote Link to comment Share on other sites More sharing options...
Catwoman Posted May 17, 2013 Share Posted May 17, 2013 Sooooooooo..... did you contact Amazon and get everything straightened out? Quote Link to comment Share on other sites More sharing options...
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