Thanks for the suggestions. I had not thought of trying to open a ticket. I am trying, but I think the party line is here:
https://recsupport.commonapp.org/ics/support/kbanswer.asp?deptID=33014&task=knowledge&questionID=167
The Common Application organization evaluated the issue of counselors and teachers who want to retrieve or edit previously submitted online forms because they addressed their recommendations to specific institutions without realizing it (despite the instructions), or wanting to change answers on the already submitted form. They also evaluated the issue of counselors submitting updated or incorrect documents. Unfortunately, in these cases, the Common Application organization must reiterate the policy that documents cannot be retrieved or edited once submitted. Schools are aware that mistakes happen and students are not penalized. < Counselors: The Optional Report may be used at any point in the academic year to submit updated grades and/or transcripts, as well as to correct errors previously submitted on any recommendation form, but it should not be used as a substitute for the Mid Year or Final Report.
Keep in mind that this Optional Report form can only be submitted once during the school season.