Kay in Cal Posted March 7, 2008 Share Posted March 7, 2008 We need to buy a new desktop and two laptops to replace our current set-up. Mostly they all offer similar packages and prices, but what I want to know is: where have you had the best customer service and quality over time? Our last couple of computers have been Dells, but we've had spotty service, though perhaps that is ubiquitous? Please help me decide where to start looking! We're really not Apple people, and I'm pretty certain dh would never consider an Apple, but I've included it in the poll because I figured I'd hear about it if we didn't! We want to order some time this weekend. Quote Link to comment Share on other sites More sharing options...
Amy in Orlando Posted March 7, 2008 Share Posted March 7, 2008 We have always used Dell at home and with our family business. Customer service has never been an issue, though I hear it is for a lot of people. Quote Link to comment Share on other sites More sharing options...
Tutor Posted March 7, 2008 Share Posted March 7, 2008 We're really not Apple people, and I'm pretty certain dh would never consider an Apple, but I've included it in the poll because I figured I'd hear about it if we didn't! Kay, I don't see a poll. :( (<-- never mind; it's there now. :)) ) We have Dells and have been pleased with the very little experience we've had with customer service. Quote Link to comment Share on other sites More sharing options...
LadyR Posted March 7, 2008 Share Posted March 7, 2008 Bought this computer last month, but it's now $100 more than what I paid: http://www.shopping.hp.com/product/rts_desktop/rts_desktop/1/storefronts/GX614AA%2523ABA Quote Link to comment Share on other sites More sharing options...
Montana Peach Posted March 7, 2008 Share Posted March 7, 2008 We usually build our own but my husband's last laptop is HP and the service has been wonderful. It developped a problem adn he called them. They send FedEx with a box on Friday. Fed Ex picked it up on Monday afternoon (HP paid for all this shipping). It was back in the house Thursday morning repaired. He loves the lsptop too. Quote Link to comment Share on other sites More sharing options...
OnTheBrink Posted March 7, 2008 Share Posted March 7, 2008 We've had Macs for the past 10 years (EX has had them since the late '80's) and by far, Apple has the best customer service over any other computer company. Gateway, however, has the worst, IME. Quote Link to comment Share on other sites More sharing options...
Crissy Posted March 7, 2008 Share Posted March 7, 2008 We depend on our computers for our small business, and have had nothing but great service from Dell. Quote Link to comment Share on other sites More sharing options...
EarleneW Posted March 7, 2008 Share Posted March 7, 2008 We have all Dells except for our 1 toshiba. We have had nothing but great service from Dell. Quote Link to comment Share on other sites More sharing options...
Just a Jen in Mississippi Posted March 7, 2008 Share Posted March 7, 2008 We bought a Dell before Christmas and have been very happy with it. Quote Link to comment Share on other sites More sharing options...
sdWTMer Posted March 7, 2008 Share Posted March 7, 2008 Macs here and we love them. Quote Link to comment Share on other sites More sharing options...
Kay in Cal Posted March 10, 2008 Author Share Posted March 10, 2008 Thank you so much, all! Was busy at a seminar all weekend (and at church today), but came home... and we went with Dell. Ordered a new desktop (which will live in the kitchen, where we do school) and two laptops--dh got a royal blue one, mine is light green. I'm so psyched!:) Quote Link to comment Share on other sites More sharing options...
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