plain jane Posted December 3, 2013 Share Posted December 3, 2013 I need to write a letter to the owner of a (large) business to complain about the level of customer service we received from their service dept. We have been discussing the issue with the sales manager, who can't really help is with the issue, but did reveal that what we experienced has been a common occurrence as of late and encouraged us to take it to the owner via writing a letter. So- I have a decent letter drafted but I can't seem to find the words to start it. How do I lead into something like this? Basically what we purchased is a high end specialty good, bought through a specialty store and is meant to be serviced and warrantied through them, neither of which is happening at the moment. Quote Link to comment Share on other sites More sharing options...
Jean in Newcastle Posted December 3, 2013 Share Posted December 3, 2013 If there is anything good to say, like a good reputation which might have been what led you to buy from them to begin with, I would start with that. Quote Link to comment Share on other sites More sharing options...
J-rap Posted December 3, 2013 Share Posted December 3, 2013 Dear So-and-so, I am writing to report some disappointing service my family has experienced with your company recently. Blah blah blah... Than I'd end it with something like: We've been loyal customers for a long time, and hope that this situation can be fixed. Sincerely, X Quote Link to comment Share on other sites More sharing options...
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