Adrienne_in_TX Posted August 14, 2012 Share Posted August 14, 2012 I just checked the mail, and a book that I ordered from ebay just arrived; the wrapper looks like it's been chewed up by a machine or run over by a truck. It wasn't very expensive, and I didn't request insurance; I wonder if there is any recourse for this? It was mailed in a plastic mailing envelope which is slashed open on one side and chewed up/torn on the other. One side of the book has a deep crease from top to bottom and one corner is heavily scuffed and blackened. Any experience with this? Quote Link to comment Share on other sites More sharing options...
scrapbookbuzz Posted August 14, 2012 Share Posted August 14, 2012 No experience but I would at least take it to the post office and talk to the postal inspector on duty. That seems really . . . wrong. Quote Link to comment Share on other sites More sharing options...
Pink Fairy Posted August 14, 2012 Share Posted August 14, 2012 As far as the post office--I don't think so. :( The seller is technically responsible for ensuring that the book arrives in the described condition, so you could ask for a refund or exchange. Quote Link to comment Share on other sites More sharing options...
KatieJ Posted August 14, 2012 Share Posted August 14, 2012 Did you pay with Paypal? Contact the seller include pictures. If they don't refund, file a complaint. Quote Link to comment Share on other sites More sharing options...
Mommyof4ks Posted August 14, 2012 Share Posted August 14, 2012 Did you pay with Paypal? Contact the seller include pictures. If they don't refund, file a complaint. This. Insurance protects the seller not the buyer, so I would request a refund. You might have to pay shipping to return it, but you will get back the price of the book and original shipping to get it to you. Quote Link to comment Share on other sites More sharing options...
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