Twinmom Posted February 11, 2013 Share Posted February 11, 2013 I have been on the phone with The TX Health and Human Services Commission now for 38 minutes and holding. Why, do you ask? To report a phone number change for my mentally ill BIL. A simple phone number. I am tired and I need to go teach my children. That is all. Quote Link to comment Share on other sites More sharing options...
Twinmom Posted February 11, 2013 Author Share Posted February 11, 2013 Total elapsed time, on long distance: 44.18 min. I'm not sure if I feel worse for myself or for the lady trying to get the phone number into the computer system! Arrggh. Quote Link to comment Share on other sites More sharing options...
magnificent_baby Posted February 11, 2013 Share Posted February 11, 2013 Yikes, that's a long time when you are paying long distance. I'm assuming you don't have a cell plan with free long distance? I hope you have a speaker phone option so your arm doesn't go numb. Good for you for helping out your brother though! I imagine there are many mentally ill folks with no support system. :grouphug: Quote Link to comment Share on other sites More sharing options...
Twinmom Posted February 11, 2013 Author Share Posted February 11, 2013 Thanks! Yes, I do have a free long distance option, so the irritation was the biggest factor and, yes, I did use speaker phone ( (and obviously played on the computer while I was on never ending hold!) I just continually find it amazing that little things can be so difficult when dealing with govt. agencies! I mean, really...it was just a phone number update! Poor lady on the other end of the phone could not make her new computer system work and had to bring in several helpers and a supervisor just to get it entered. Oh, and did I mention that he did not answer his phone when they called to do the SNAP appt.? Oh, yeah, I ended up having to do that for him, too. Ah, well. I guess I didn't have anything else to do this morning (not!). :) Quote Link to comment Share on other sites More sharing options...
Dandelion Posted February 11, 2013 Share Posted February 11, 2013 Sorry. BTDT and it's so frustrating. I wonder when they'll catch up with the 21st century and provide online password-protected accounts so you can just log on and change your phone # yourself? And yes, I realize not everyone has access to a computer - but people increasingly do and it would save so much time, money, and aggravation all around. Hope your day gets better! Quote Link to comment Share on other sites More sharing options...
Tammyla Posted February 11, 2013 Share Posted February 11, 2013 :grouphug: Quote Link to comment Share on other sites More sharing options...
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