CAMom Posted December 3, 2012 Share Posted December 3, 2012 Just wanted to share some good customer service! I ordered 3 Bitty Baby dolls recently for our nieces. I received the box last week and it only contained two of the dolls. :ohmy: The packing receipt clearly said there were 3 dolls and only one box to be expected. I felt a little panicky because these dolls are not cheap and I save all year for Christmas so that I can afford $50 per niece and nephew. I called American Girl and explained the situation. The box I received was completely sealed and no damage at all. The guy on the other end didn't even question me. He just asked which version of Bitty Baby I was missing and told me they would send it right out. He was so nice and polite about it! Relief! Now three of our nieces ages 3-5 will be receiving Bitty Baby for Christmas and I have lots of choices for b-day and Christmas gifts for a while with all of the fun accessories for her! Good customer service, especially during Christmastime, is something worth celebrating! :thumbup1: Quote Link to comment Share on other sites More sharing options...
lynn Posted December 3, 2012 Share Posted December 3, 2012 Glad everything worked out. Quote Link to comment Share on other sites More sharing options...
sparrow Posted December 4, 2012 Share Posted December 4, 2012 :thumbup: I've had to deal with AG customer service before and they were wonderful. Dd took it upon her self to write AG a letter about what she feels is a lack of ethnic dolls. A customer service representative promptly responded with a personal letter and not just a canned response. Quote Link to comment Share on other sites More sharing options...
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