Spryte Posted February 20, 2013 Share Posted February 20, 2013 If you had ordered a bed online, and the company sent a Fed Ex tracking number, plus gave a delivery date, and then the bed didn't arrive... so you called the company, got the runaround, then finally called Fed Ex to find that the bed never actually shipped... And it's now been more than a 10 days since they said they shipped it... Would you find it unreasonable to ask the company to cancel the order? (Bed still has not shipped, company refuses to cancel order.) Quote Link to comment Share on other sites More sharing options...
twinmami01 Posted February 20, 2013 Share Posted February 20, 2013 I wouldn't think twice about canceling the order. Especially if they were giving me the run around. Quote Link to comment Share on other sites More sharing options...
Um_2_4 Posted February 20, 2013 Share Posted February 20, 2013 This is where I get the credit card company involved. (I assume you used a cc since it is online?) Quote Link to comment Share on other sites More sharing options...
Spryte Posted February 20, 2013 Author Share Posted February 20, 2013 They are refusing to cancel the order. They are insisting that they cannot cancel it, though it has not shipped, and they will ship it. They said I "cannot" refuse the delivery, and that I will have to return it - paying shipping etc, plus their return fees. The bed hasn't even shipped yet! It's not a handmade, special order bed. Quote Link to comment Share on other sites More sharing options...
Spryte Posted February 20, 2013 Author Share Posted February 20, 2013 I used Am Ex. Can they help? Quote Link to comment Share on other sites More sharing options...
Guest inoubliable Posted February 20, 2013 Share Posted February 20, 2013 Yes! Call AmEx!! Quote Link to comment Share on other sites More sharing options...
*Lulu* Posted February 20, 2013 Share Posted February 20, 2013 I *might* try calling the company once more, if I had been very understanding in our previous conversations, and give them an acidy southern version of how the proverbial cow ate the cabbage. If that was not instantly sucessful, or if I had already been very frank with them, I would go straight to Am Ex. There is no way what they said about being unable to cancel the order is true. Quote Link to comment Share on other sites More sharing options...
Um_2_4 Posted February 20, 2013 Share Posted February 20, 2013 BBB might help also. You have all the emails with the fake fedex number etc? I would have those ready and offer them to am ex. Quote Link to comment Share on other sites More sharing options...
Orthodox6 Posted February 20, 2013 Share Posted February 20, 2013 What is the reputation of the company from which you ordered the bed? Do know anyone else who has ordered from the same company? Quote Link to comment Share on other sites More sharing options...
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