So, what's your input

[Osmosis Mom]

Bought a pair of diaper covers from a place (second order within a few days plus I even placed one more order since you got free shipping and a free pair of covers with every $50) and one of the snaps on the cover was missing. I contacted them and they told me to take this directly to the manufacturer. But I really feel that it should be their bad, not mine, and that they should send out a new pair right away. Buying online you have no clue what you receive, but are basically at their mercy. Am I right or am I right?? I did email them back with this sentiment.

[snickelfritz]

I feel like they should fix it, because it's most convenient for you. However, we have made purchases (from brick and mortar stores, although I'm blanking on an example) that tell you to contact the manufacturer about product defects. I don't like that. I'd rather return it to the store and be done with it.

[Mom2J112903]

They most likely came from the manufacturer like this and also they most likely do not inspect packages when they come in either.

 

I agree with them and the manufacturer will be the one to ask for either a refund or a new cover.

[Osmosis Mom]

I agree that that is what many stores do, however, what is my guarantee that I didn't receive the flawed cover knowingly? Perhaps they did know about the defect and figured better my loss than theirs.... To me then it would be great service for them to offer to take it back and give me a refund or to mail out a new pair.

[Tammyla]

I never find the policy of sticking your customer with the hassle, good for business. They sold it, they should make it right.

 

I'm sorry you're having a hard time with the exchange.