Unicorn. Posted October 21, 2011 Share Posted October 21, 2011 Dd plugged her clip in to charge, and came back later to check it. She unplugged it from the computer, and it says disconnected. We can't get it to turn off or do anything! Did she break it? Quote Link to comment Share on other sites More sharing options...
WishboneDawn Posted October 21, 2011 Share Posted October 21, 2011 Try just letting the battery die. Twice I'd had my Sansa Fuze go to a white screen after I turned off the computer while charging. I simply left it until the battery died and it switched off. I plugged it in to charge again and it was back to normal. You can also buy a kit so that you can charge it through an electrical outlet or car outlet. That eliminates the risk of freezing that can be present when you're disconnecting it from a computer. ETA: Just want to point out that no, she didn't break it. If there's one design flaw with the Sansa MP3 players it's this occasional freezing issue when they're disconnected from the computer. Quote Link to comment Share on other sites More sharing options...
Unicorn. Posted October 21, 2011 Author Share Posted October 21, 2011 Thank you! She just told me that it has frozen in the past, but she was always able to shut off and turn it back on. I think dh has a wall plug she can use. This is the 2nd Mp3 in 2 yrs. I am not buying any more! :tongue_smilie: Quote Link to comment Share on other sites More sharing options...
Trresh Posted October 21, 2011 Share Posted October 21, 2011 Does her Sansa have the 'lever' action power switch? I wish I knew how to describe better what I'm talking about...If so, have her hold the power switch on for 15 seconds or so. My Fuze freezes sometimes and it works for me. Quote Link to comment Share on other sites More sharing options...
Crafty Mathy Mom Posted October 21, 2011 Share Posted October 21, 2011 :iagree: Holding the power switch will "reboot" the mp3 player. It worked for me. Quote Link to comment Share on other sites More sharing options...
Trresh Posted October 21, 2011 Share Posted October 21, 2011 Here: http://kb.sandisk.com/app/answers/detail/a_id/188/~/resetting-a-sansa-player This website talks about resetting it. Quote Link to comment Share on other sites More sharing options...
Unicorn. Posted October 22, 2011 Author Share Posted October 22, 2011 Does her Sansa have the 'lever' action power switch? I wish I knew how to describe better what I'm talking about...If so, have her hold the power switch on for 15 seconds or so. My Fuze freezes sometimes and it works for me. No, hers doesn't have that. Thanks for the link though. Somehow she got it to work. Quote Link to comment Share on other sites More sharing options...
lisamarie Posted October 22, 2011 Share Posted October 22, 2011 Call the 1-800 number. My sansa clip wouldn't turn on and I was all freaking out. The guy told me to hold the power button down for 30 seconds and then try to turn it on again. It worked. It's probably just a simple fix. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.