Perry Posted February 4, 2010 Share Posted February 4, 2010 I booked a hotel for the weekend, and chose a deluxe room. On the email confirmation, it specifically said "deluxe room". I didn't pay too much attention to the total bill, because there are always taxes and surcharges that make it higher than the room total. I just happened to look at the hotelreservations.com website, and realized that my bill was too high. I was charged for a deluxe + breakfast room, which is $20 more. Since we're staying for 3 days, it's substantial. I thought no problem, I'll just call and downgrade. Turns out if you want to do that, they have to cancel your reservation and rebook. Which results in a one night room charge penalty. :banghead: This just infuriates me. I know I picked the deluxe room without breakfast, and I have a record of it. Apparently they just hope you're not paying attention. It took me 3 separate phone calls but I eventually got it fixed. Quote Link to comment Share on other sites More sharing options...
Caitilin Posted February 4, 2010 Share Posted February 4, 2010 Ugh. What a pain. :grouphug: Glad you got it worked out. Quote Link to comment Share on other sites More sharing options...
TMc Posted February 4, 2010 Share Posted February 4, 2010 I know I picked the deluxe room without breakfast, and I have a record of it. Apparently they just hope you're not paying attention. It took me 3 separate phone calls but I eventually got it fixed.Creating a record of online transactions is critical. If you ever rent a car, check your final bill for fuel and mileage charges. Keep your fuel receipt to prove you filled it up. Glad you were persistent and got it straightened out. Quote Link to comment Share on other sites More sharing options...
KidsHappen Posted February 4, 2010 Share Posted February 4, 2010 My hubby is a traveling consultant and he has enough, hotel, plane and rental car stories to make you never want to travel again. Quote Link to comment Share on other sites More sharing options...
Perry Posted February 4, 2010 Author Share Posted February 4, 2010 My hubby is a traveling consultant and he has enough, hotel, plane and rental car stories to make you never want to travel again. I'll bet I get ripped off all the time. I never think to check. Guess I'd better start.:huh: Quote Link to comment Share on other sites More sharing options...
Carmen_and_Company Posted February 4, 2010 Share Posted February 4, 2010 That's one of the reasons why I'm glad my ex-dh works for a hotel chain, as I never pay for rooms. Quote Link to comment Share on other sites More sharing options...
Cedarmom Posted February 4, 2010 Share Posted February 4, 2010 This is why I print off everything and save it. I also doublecheck before I pay. There have been several times when my room has been upgraded for me. In a way, I think online hotel is a rip off. The rooms are often nonrefundable if you cancel (no matter how far hard or whether they are able to rebook the room) But we still do online sometimes to save money. But I am suoer careful-I drive my hubby nutty with it. Quote Link to comment Share on other sites More sharing options...
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