Unfortunately, I'm on a different computer right now. But I know I had the same problem when I first purchased music. Have you checked the FAQs in their music download area? It seems I fixed the problem by doing that. I'll check again tomorrow when I'm on my other computer and if you're still having trouble, I might be able to be more helpful. Diana in OR (still can't figure out how to change my user name!)

I can hardly believe it! Oldest is in ps this year, and one at home still in 6th gr. Diana in OR (I need to change my name from "wuttadeal". I registered under my ebay user name, not realizing how it would look in the post.)