ProudGrandma Posted February 2, 2023 Share Posted February 2, 2023 My son started an etsy store about 2 years ago. He was only 16 at the time, so we had to put it under my name and hook it to my bank account. No biggie. My son is now 18 and wanted to hook his account to his bank account...but before we had the chance to figure that out, I got a message stating that we had to verify MY account. So, I went in and did that one day last week...maybe Wed...and it's still saying it's "pending verification".... I can't seem to figure out how to connect with anybody from etsy...I have sent multiple emails and no response. Does it really take this long to verify the account? How do I reach customer help? This is very frustrating for me. Does anybody here have any experience with this? Thanks. Quote Link to comment Share on other sites More sharing options...
Cecropia Posted February 2, 2023 Share Posted February 2, 2023 No advice, but I have read on its forums for years now that reaching a human at Etsy can be well-nigh impossible. Email is probably your best shot. Quote Link to comment Share on other sites More sharing options...
itsheresomewhere Posted February 2, 2023 Share Posted February 2, 2023 (edited) 10 minutes ago, Cecropia said: No advice, but I have read on its forums for years now that reaching a human at Etsy can be well-nigh impossible. Email is probably your best shot. This. I gave up on getting a human long ago. A carrier snail might be faster to get help. Edited February 2, 2023 by itsheresomewhere 1 Quote Link to comment Share on other sites More sharing options...
ProudGrandma Posted February 2, 2023 Author Share Posted February 2, 2023 this almost makes me not want to deal with etsy....I am kind of surprised it's as popular as it is when the customer service is this bad. Quote Link to comment Share on other sites More sharing options...
ArteHaus Posted February 4, 2023 Share Posted February 4, 2023 I have an Etsy shop and had a similar situation. I wanted to simply change to a new new bank account and also had to verify, but the bank account was old so I could not provide them with proof that the account was closed. Anyway, I really needed to contact someone from etsy. To give you some hope, I was able to contact someone through their email system. If I recall they have a help section on the site that will lead you to this chat/email system. I had my problem solved in a day or two. This was in August of ‘22, several months ago. I would try again, maybe it’s a busy time right now? But I didn’t feel ghosted at all:) Good Luck- Quote Link to comment Share on other sites More sharing options...
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